dixonqmg 0 Posted December 19, 2018 Share Posted December 19, 2018 Have a south park episode, and can't see any subtitles when playing on roku. When play on my MacBook subtitles are shown fine. on roku in video info I see "CC", subtitles are permanently on in roku settings, and enabled in this video in emby player. Latest emby. I've used send log on emby roku app. 8:31pm central time, South.Park.S22E09.WEBRip.x264-PBS[ettv].mkv Thanks! Link to comment Share on other sites More sharing options...
Luke 37071 Posted December 19, 2018 Share Posted December 19, 2018 HI, so you've already played the same subtitles in the web app successfully? What format subtitles? Are they internal or external? Thanks ! Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 HI, so you've already played the same subtitles in the web app successfully? What format subtitles? Are they internal or external? Thanks ! Yes, I've played them in the web app just fine. External subtitles in .srt format. Link to comment Share on other sites More sharing options...
Luke 37071 Posted December 19, 2018 Share Posted December 19, 2018 Can you provide the emby server and ffmpeg log (if applicable) from the Roku playback attempt? thanks. Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 19, 2018 Share Posted December 19, 2018 Hi. If you press the down arrow during playback and then select the subtitle button there, does it show your subtitle selected? Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 Can you provide the emby server and ffmpeg log (if applicable) from the Roku playback attempt? thanks. Please see both files attached (ffmpeg is for some reason timestamped at a different time, don't see a recent one, but it's about the same south park episode, so hopefully will be helpful). Thanks ff.txt server.txt Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 (edited) Hi. If you press the down arrow during playback and then select the subtitle button there, does it show your subtitle selected? Yes. Well, it shows "some" subtitle selected, the name of it is "Und", but I assume it's a correct one Edited December 19, 2018 by dixonqmg Link to comment Share on other sites More sharing options...
Luke 37071 Posted December 19, 2018 Share Posted December 19, 2018 And what if you use that menu to change subtitle tracks? Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 And what if you use that menu to change subtitle tracks? The only other option available is "none". Switching it back and forth a few times doesn't do anything. Link to comment Share on other sites More sharing options...
Luke 37071 Posted December 19, 2018 Share Posted December 19, 2018 Ok we'll see what @@speechles thinks. Thanks. Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 19, 2018 Share Posted December 19, 2018 Yes. Well, it shows "some" subtitle selected, the name of it is "Und", but I assume it's a correct one When you play this item in the web player, is the subtitle track labeled with the proper language? Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 When you play this item in the web player, is the subtitle track labeled with the proper language? In the web player it also shows "Und" and "Off" as options when I click on the "CC" button. Unless you're talking about some other option elsewhere? Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 19, 2018 Share Posted December 19, 2018 Okay, so this could be related to the unknown language of the subtitle. Can you please try the beta version of the Roku app? Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 Okay, so this could be related to the unknown language of the subtitle. Can you please try the beta version of the Roku app? Tried beta roku app - same effect. Renamed .srt file into .English.srt - now it shows up as "English" in the web app, and as "Eng" in the subtitles selection in roku. Still doesn't play anything on roku (web app is playing them fine). Link to comment Share on other sites More sharing options...
Luke 37071 Posted December 19, 2018 Share Posted December 19, 2018 Does this happen for other videos, or just this one? Link to comment Share on other sites More sharing options...
speechles 1919 Posted December 19, 2018 Share Posted December 19, 2018 (edited) TranscodeReasons=ContainerNotSupported,VideoCodecNotSupported,AudioCodecNotSupported The MKV has errors in it. The app is falling back (playback recovery after error) to transcoding to get around that. Full Remux. Copy both streams video and audio. Now as to why the subtitles aren't showing is a different issue. Maybe Roku has changed something related to this in the firmware, who knows. It works perfectly fine on my Roku Ultra to change subtitles, audio streams, qualities, playback correction, etc.. Is the subtitle named South.Park.S22E09.WEBRip.x264-PBS[ettv].eng.srt and in the same folder as South.Park.S22E09.WEBRip.x264-PBS[ettv].mkv ? Edited December 19, 2018 by speechles Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 TranscodeReasons=ContainerNotSupported,VideoCodecNotSupported,AudioCodecNotSupported The MKV has errors in it. The app is falling back (playback recovery after error) to transcoding to get around that. Full Remux. Copy both streams video and audio. Now as to why the subtitles aren't showing is a different issue. Maybe Roku has changed something related to this in the firmware, who knows. It works perfectly fine on my Roku Ultra to change subtitles, audio streams, qualities, playback correction, etc.. Is the subtitle named South.Park.S22E09.WEBRip.x264-PBS[ettv].eng.srt and in the same folder as South.Park.S22E09.WEBRip.x264-PBS[ettv].mkv ? Subtitle was named South.Park.S22E09.WEBRip.x264-PBS[ettv].srt initially, then I renamed it into South.Park.S22E09.WEBRip.x264-PBS[ettv].English.srt. Was in the same folder both times. Does this happen for other videos, or just this one? Just this one. Tried on another video, with the same subtitles setup, and it works just fine. Link to comment Share on other sites More sharing options...
speechles 1919 Posted December 19, 2018 Share Posted December 19, 2018 (edited) It might be due to the errors in the video stream. The app cannot direct play that file and is getting an error. It is using playback recovery to restart the video. Instead of direct playing (the app knows it cant since it got an error) it is remuxing copying both video and audio. Can you try using "Playback Correction" in the OSD once. Use the playback menu button (3 sliders like a graphic equalizer) and choose playback correction once. This should force it to instead transcode the video stream rather than copy. This may fix whatever is breaking the subtitles from showing up. Edited December 19, 2018 by speechles Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 It might be due to the errors in the video stream. The app cannot direct play that file and is getting an error. It is using playback recovery to restart the video. Instead of direct playing (the app knows it cant since it got an error) it is remuxing copying both video and audio. Can you try using "Playback Correction" in the OSD once. Use the playback menu button (3 sliders like a graphic equalizer) and choose playback correction once. This should force it to instead transcode the video stream rather than copy. This may fix whatever is breaking the subtitles from showing up. No effect in either regular or beta version of roku app Link to comment Share on other sites More sharing options...
Luke 37071 Posted December 19, 2018 Share Posted December 19, 2018 Can you zip up the subtitles and attach them here for @@speechles to test? It could just be something about those particular subtitles. Thanks. Link to comment Share on other sites More sharing options...
speechles 1919 Posted December 19, 2018 Share Posted December 19, 2018 Also you can try using MKVToolNix GUI to fix it. Drag and drop your MKV over the window and start remux. This might fix it so that video will direct play and fix the subtitle problem at the same time. I can also test as @@Luke suggested if you can supply the subtitles that are giving you grief. Thanks. Happy Holidays. Link to comment Share on other sites More sharing options...
dixonqmg 0 Posted December 19, 2018 Author Share Posted December 19, 2018 Can you zip up the subtitles and attach them here for @@speechles to test? It could just be something about those particular subtitles. Thanks. Please see attached file bad_sub.zip Link to comment Share on other sites More sharing options...
Luke 37071 Posted December 19, 2018 Share Posted December 19, 2018 Thanks. Link to comment Share on other sites More sharing options...
kenlewisesq 0 Posted January 9, 2019 Share Posted January 9, 2019 Has this been resolved? I am also having issues with subtitles in MKV files. They show fine in the iPad app but do not show in the Roku (Premier +) app despite being selected in the movie settings. Link to comment Share on other sites More sharing options...
Luke 37071 Posted January 9, 2019 Share Posted January 9, 2019 Hi there @@kenlewisesq can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now