dknaack 0 Posted December 6, 2018 Share Posted December 6, 2018 On both my Android TV (Sony 2015) and my Fire Stick subtitles in the ASS format don't show up when enabled with the synology server beta (both .net and mono). The subtitles show up on latest stable release. Every other format of subtitle file I tried works fine (VTT, SRT, PGS, VOB) and every other client I tried works fine. Logs: sendlogs_david-nas_synology_apollolake_218+_20181206T171614UTC.tgz Link to comment Share on other sites More sharing options...
Luke 37097 Posted December 6, 2018 Share Posted December 6, 2018 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
dknaack 0 Posted December 6, 2018 Author Share Posted December 6, 2018 Expected: Actual: Confirm sub are enabled: Link to comment Share on other sites More sharing options...
Luke 37097 Posted December 6, 2018 Share Posted December 6, 2018 can you please attach the emby server and ffmpeg logs? thanks. Link to comment Share on other sites More sharing options...
dknaack 0 Posted December 6, 2018 Author Share Posted December 6, 2018 Is sendlogs "sendlogs_david-nas_synology_apollolake_218+_20181206T171614UTC.tgz" not fine? Link to comment Share on other sites More sharing options...
Luke 37097 Posted December 6, 2018 Share Posted December 6, 2018 We need to unify the problem reporting process with Synology, but if you could please follow how to report a problem, that would be very helpful. thanks ! Link to comment Share on other sites More sharing options...
dknaack 0 Posted December 6, 2018 Author Share Posted December 6, 2018 log files are attached server.txt ffmpeg.txt Link to comment Share on other sites More sharing options...
Luke 37097 Posted December 6, 2018 Share Posted December 6, 2018 Thanks. @@softworkz Link to comment Share on other sites More sharing options...
softworkz 3338 Posted December 6, 2018 Share Posted December 6, 2018 I'm not quite sure what the error in the log output means: [Parsed_subtitles_3 @ 0x20b4c40] Shaper: FriBidi 1.0.2 (SIMPLE) [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/DroidSansFallback.ttf' [Parsed_subtitles_3 @ 0x20b4c40] Read failed, 25: Inappropriate ioctl for device [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALN.TTF' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALNB.TTF' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALNBI.TTF' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALNI.TTF' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/arial.ttf' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/arialbd.ttf' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/arialbi.ttf' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ariali.ttf' [Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ariblk.ttf' [Parsed_subtitles_3 @ 0x20b4c40] Using font provider fontconfig Could you please verify the existence of both files: /var/packages/EmbyServerNET/target/var/fonts/DroidSansFallback.ttf and /volume1/Videos/Serien/Nichijou - My Ordinary Life/Nichijou - My Ordinary Life - S01E22 - Episode 22.en.ass Thanks Link to comment Share on other sites More sharing options...
dknaack 0 Posted December 7, 2018 Author Share Posted December 7, 2018 (edited) The extra font file were something I did to check if it was somehow caused by missing fonts... The issue also occurs with these missing and I've removed them now. The subtitle file and the font file both exist but when checking I noticed that /var/packages/EmbyServerNET/target/var/fonts/DroidSansFallback.ttf is zero-sized and doesn't appear to be a symlink. I was also able to reproduce the issue with random youtube videos and youtube-dl --convert-subs ass. Edited December 7, 2018 by dknaack Link to comment Share on other sites More sharing options...
Luke 37097 Posted December 7, 2018 Share Posted December 7, 2018 Thanks for the report. We'll take a look. Link to comment Share on other sites More sharing options...
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