10 replies to this topic

[dknaack]

On both my Android TV (Sony 2015) and my Fire Stick subtitles in the ASS format don't show up when enabled with the synology server beta (both .net and mono).

The subtitles show up on latest stable release. Every other format of subtitle file I tried works fine (VTT, SRT, PGS, VOB) and every other client I tried works fine.

 

Logs: sendlogs_david-nas_synology_apollolake_218+_20181206T171614UTC.tgz

[Luke]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[dknaack]

Expected:

Actual:

Confirm sub are enabled:

[Luke]

can you please attach the emby server and ffmpeg logs? thanks.

[dknaack]

Is sendlogs "sendlogs_david-nas_synology_apollolake_218+_20181206T171614UTC.tgz" not fine?

[Luke]

We need to unify the problem reporting process with Synology, but if you could please follow how to report a problem, that would be very helpful. thanks !

[dknaack]

log files are attached

Attached Files

•  server.txt   227.98KB   0 downloads
•  ffmpeg.txt   27.07KB   4 downloads

[Luke]

Thanks.

@softworkz

[softworkz]

I'm not quite sure what the error in the log output means:

[Parsed_subtitles_3 @ 0x20b4c40] Shaper: FriBidi 1.0.2 (SIMPLE)
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/DroidSansFallback.ttf'
[Parsed_subtitles_3 @ 0x20b4c40] Read failed, 25: Inappropriate ioctl for device
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALN.TTF'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALNB.TTF'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALNBI.TTF'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ARIALNI.TTF'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/arial.ttf'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/arialbd.ttf'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/arialbi.ttf'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ariali.ttf'
[Parsed_subtitles_3 @ 0x20b4c40] Loading font file '/var/packages/EmbyServerNET/target/var/fonts/ariblk.ttf'
[Parsed_subtitles_3 @ 0x20b4c40] Using font provider fontconfig

Could you please verify the existence of both files:

/var/packages/EmbyServerNET/target/var/fonts/DroidSansFallback.ttf

and

/volume1/Videos/Serien/Nichijou - My Ordinary Life/Nichijou - My Ordinary Life - S01E22 - Episode 22.en.ass

Thanks

[dknaack]

The extra font file were something I did to check if it was somehow caused by missing fonts... The issue also occurs with these missing and I've removed them now.

The subtitle file and the font file both exist but when checking I noticed that

 /var/packages/EmbyServerNET/target/var/fonts/DroidSansFallback.ttf

is zero-sized and doesn't appear to be a symlink. I was also able to reproduce the issue with random youtube videos and youtube-dl --convert-subs ass.

Edited by dknaack, 07 December 2018 - 05:25 AM.

[Luke]

Thanks for the report. We'll take a look.