Downloading Subtitles not working

[postboy99 4]

Hi,

 

I try to get subtitles for my movies with subDB and opensubtitles.org plugin, but does not work.

Even going to a movie and try edit subtitles, none were found.

 

 

In the log I found this error:

Error: TrustFailure (A call to SSPI failed, see inner exception.)

 

 

2018-12-01 08:09:11.802 Info HttpServer: HTTP GET http://emby.pbennewitz.de:8096/Items/498a0efb4e72c63f44a116bda0d3d5b2/RemoteSearch/Subtitles/eng. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; SM-G965F Build/R16NW; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/70.0.3538.110 Mobile Safari/537.36

2018-12-01 08:09:11.814 Debug App: Reading /volume1/Filme/Wunder (2017)/Wunder.2017.German.DL.1080p.BluRay.x264-ENCOUNTERS.mkv

2018-12-01 08:09:11.816 Debug App: Computed hash F191C0126E34B5D3EE377DCBEE093772 of /volume1/Filme/Wunder (2017)/Wunder.2017.German.DL.1080p.BluRay.x264-ENCOUNTERS.mkv

2018-12-01 08:09:11.816 Debug App: Requesting http://api.thesubdb.com/?action=search&hash=F191C0126E34B5D3EE377DCBEE093772

2018-12-01 08:09:11.816 Info HttpClient: HttpClientManager GET: http://api.thesubdb.com/?action=search&hash=F191C0126E34B5D3EE377DCBEE093772

2018-12-01 08:09:11.851 Error SubtitleManager: Error downloading subtitles from Open Subtitles

*** Error Report ***

Version: 3.5.3.0

Command line: /var/packages/EmbyServer/target/server/EmbyServer.exe -package synology -programdata /var/packages/EmbyServer/target/var -ffmpeg /var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/ffmpeg/bin/ffprobe -restartexitcode 121

Operating system: Unix 3.10.105.0

64-Bit OS: True

64-Bit Process: True

User Interactive: False

Mono: 5.14.0.177 (tarball Mon Nov 5 13:25:17 UTC 2018)

Processor count: 4

Program data path: /var/packages/EmbyServer/target/var

Application directory: /volume1/@appstore/EmbyServer/releases/3.5.3.0

MediaBrowser.Model.Net.HttpException: Error: TrustFailure (A call to SSPI failed, see inner exception.)

at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__18.MoveNext () [0x00242] in <8252e50122f84f82af882c36d707f6ce>:0

--- End of stack trace from previous location where exception was thrown ---

at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsync>d__15.MoveNext () [0x0009e] in <8252e50122f84f82af882c36d707f6ce>:0

--- End of stack trace from previous location where exception was thrown ---

at OpenSubtitles.OpenSubtitleDownloader+<Login>d__28.MoveNext () [0x000d6] in <73f6d839a7164c41803da6f678f0b78e>:0

--- End of stack trace from previous location where exception was thrown ---

at OpenSubtitles.OpenSubtitleDownloader+<Search>d__34.MoveNext () [0x001df] in <73f6d839a7164c41803da6f678f0b78e>:0

--- End of stack trace from previous location where exception was thrown ---

at MediaBrowser.Providers.Subtitles.SubtitleManager+<SearchSubtitles>d__15.MoveNext () [0x001c7] in <fda3b7744bc34f6f9c56a6de3eff2e98>:0

MediaBrowser.Model.Net.HttpException

at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__18.MoveNext () [0x00242] in <8252e50122f84f82af882c36d707f6ce>:0

--- End of stack trace from previous location where exception was thrown ---

at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsync>d__15.MoveNext () [0x0009e] in <8252e50122f84f82af882c36d707f6ce>:0

--- End of stack trace from previous location where exception was thrown ---

at OpenSubtitles.OpenSubtitleDownloader+<Login>d__28.MoveNext () [0x000d6] in <73f6d839a7164c41803da6f678f0b78e>:0

--- End of stack trace from previous location where exception was thrown ---

at OpenSubtitles.OpenSubtitleDownloader+<Search>d__34.MoveNext () [0x001df] in <73f6d839a7164c41803da6f678f0b78e>:0

--- End of stack trace from previous location where exception was thrown ---

at MediaBrowser.Providers.Subtitles.SubtitleManager+<SearchSubtitles>d__15.MoveNext () [0x001c7] in <fda3b7744bc34f6f9c56a6de3eff2e98>:0

Edited December 1, 2018 by postboy99

[Luke 40131]

Hi there, please attach the complete emby server log, thanks.

[postboy99 4]

Sure

ServerLog.txt

Edited December 1, 2018 by postboy99

[Luke 40131]

@@solabc16, any thoughts about this trust failure? thanks.

[solabc16 379]

Hello @@postboy99

 

Please can you run the 'Send Logs' utility and let me know the reference number you get when it completes.

 

https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

Best

- James

[postboy99 4]

sendlogs_NAS_synology_braswell_716+_20181202T190819UTC.tgz

[postboy99 4]

Did you found something @@solabc16 ?

[Happy2Play 9458]

2 minutes ago, zuberilol said:

Hate to rez this thread... but i have the same issueembyserver.txt

Devs will update your platform specific topic.