Guide not populating on its own lately, was not issue before

[manolodf 11]

Lately I have been running into this issue for a couple of months where the Guide does not populate on its own, it has no program information on a good amount of channels, which I thought was strange. Before the guide refreshed every 24hrs and it worked very well, guide was up to date, the on now and shows properly tagged and so on.

 

When I started noticing that,  I went to the trouble of even doing a scheduled task to run guide refresh every 12hrs, then 8, 6, and even 4hrs which helped a bit.  The ironic thing is if I manually do a guide refresh now, it will make the channels populate immediately

 

Here you can see guide when i first login, which can be reflected on apps

 

After I do a manual guide refresh it works though, I just started one now, it takes a little while but then the guide is there.  I scronn through the guide and i get far more than the 4,6,8hrs that I set the refresh for, so I am not sure what is going on, or if something is up with the xml url (has username and password) 

 

Few minutes later you can see it totally populated:

[Luke 37188]

Hi, where is your guide data coming from?

[manolodf 11]

From IPTV Provider, which it has since I first setup Live TV when I did not have to run guide refresh more than once every 24 hours, and even then it seems to be hit or miss. 

[Luke 37188]

Have you checked the guide data from your provider? Maybe they only provide a certain number of hours of data and that means you will have to refresh the guide more often than the default 24 hours.

[manolodf 11]

Well, that was my initial thinking as well, though previously I had never had an issue with guide data, it happened at some point a few months back, not sure if there was a update.  But what I was trying to explain that if I refresh guide data now, I can scroll forward and see tomorrows guide for example, for example, after I manually refreshed earlier, I am scrolling now and see a solid 18hrs from now of Guide Data, going into 6pm cst tomorrow for all channels, some a bit longer, so it does not make sense why I would have blank guides when I have guide refreshes scheduled at 12hrs, or 8hrs or 6hrs, and I do hear the refreshes run. 

 

Not to mention those guide refreshes make the i7 CPU spin up very loudly, i didnt know if they could be de-prioritized to not be as intensive. 

[Luke 37188]

Ok if you can attach the emby server log the next time this happens, then we can try to chase it down. thanks.

[manolodf 11]

Do you want me to set the guide refresh to a specific interval?  I know if I set it to 8, or 12hrs it should happen again tomorrow for the logs. 

[Luke 37188]

I would leave it at default unless you have a reason to change it based on your guide provider. Thanks.

[manolodf 11]

Can I send logs privately?  they include some sensitive info like user/pass

[ebr 14949]

Can I send logs privately?  they include some sensitive info like user/pass

 

Yes, just send a PM to Luke (hover over his name above and select "send message").

[manolodf 11]

Hi @@Luke, 

I am sending via PM

[Luke 37188]

did you check to make sure your xmltv has data for your channels? there's no errors here, so it looks to me like either the channels are just not mapped from the tuner to the guide data, or the guide data just doesn't have programs for those channels.