jhatfield 0 Posted November 20, 2018 Share Posted November 20, 2018 This is the only issue keeping me from purchasing Emby. This happens several times a week on all 3 of my Shield TV emby apps. When I try to access Emby and all I get is blank screen. I have to force close the get it to refresh. Does anyone have this issue? I have tried changing all the settings including logging off and nothing works. It seems to be a random glitch. Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted November 20, 2018 Share Posted November 20, 2018 This is the only issue keeping me from purchasing Emby. This happens several times a week on all 3 of my Shield TV emby apps. When I try to access Emby and all I get is blank screen. I have to force close the get it to refresh. Does anyone have this issue? I have tried changing all the settings including logging off and nothing works. It seems to be a random glitch. I have multiple shields and have not experienced this. What is the process to reproduce? Link to comment Share on other sites More sharing options...
ebr 14912 Posted November 20, 2018 Share Posted November 20, 2018 That is an indication that the app has crashed. This is very rare on the Shield though. Can you tell me exactly how you typically shut down the app each day? Link to comment Share on other sites More sharing options...
jhatfield 0 Posted November 24, 2018 Author Share Posted November 24, 2018 Usually it's just by selecting the home button. I do use the harmony remote for navigation. I haven't been able to reproduce the issue. It just happens at random times. Is it possible it could be server related? Link to comment Share on other sites More sharing options...
ebr 14912 Posted November 24, 2018 Share Posted November 24, 2018 Does your server go to sleep? Link to comment Share on other sites More sharing options...
jhatfield 0 Posted July 15, 2019 Author Share Posted July 15, 2019 Hello, I am still having this issue. I switched to the Fire TV and I am still randomly getting a blank screen when I select the Emby app. I have to restart the Fire TV to get it to work. The Server never sleeps. Link to comment Share on other sites More sharing options...
bigbruin 0 Posted July 15, 2019 Share Posted July 15, 2019 Hello, I am still having this issue. I switched to the Fire TV and I am still randomly getting a blank screen when I select the Emby app. I have to restart the Fire TV to get it to work. The Server never sleeps. I have been having the same recently... Occasional blank screens which require a restart of the FireTV. Checking the server from my phone during this event shows it is functioning fine and nothing has to be done on that side. Link to comment Share on other sites More sharing options...
Luke 37063 Posted July 15, 2019 Share Posted July 15, 2019 In the app settings, how have you configured remembering login as well as auto-logging in/out ? Link to comment Share on other sites More sharing options...
jhatfield 0 Posted July 16, 2019 Author Share Posted July 16, 2019 I am set to login automatically Link to comment Share on other sites More sharing options...
Luke 37063 Posted July 16, 2019 Share Posted July 16, 2019 I am set to login automatically Hi, as a test, if you turn that off, does the black screen still happen? Link to comment Share on other sites More sharing options...
ebr 14912 Posted July 17, 2019 Share Posted July 17, 2019 If the app is coming up in a black screen the issue is almost certainly that it crashed at some time in the past. You should not need to restart your device to clear this. You just need to force-close the Emby app. The question is, what is causing the crash... That becomes really hard to determine in these cases because we don't know when the crash is happening but we will try to investigate. Thanks. Link to comment Share on other sites More sharing options...
GHynson 5 Posted July 18, 2019 Share Posted July 18, 2019 I have this issue randomly happening with ALL my FireTV Sticks. I used to just unplug and replug the Fire Stick. But then out of frustration,..I found that if you press the 3 line button (the three horizontal line button) multiple times and or randomly pressing the directional pad, Then hitting the home button and relaunching the emby app, it correctly loads emby after. I don't know what's going on internally with the emby app, but I can recover from this blank screen every time now with random button presses on the remote, without resetting the Fire Stick. Link to comment Share on other sites More sharing options...
Luke 37063 Posted July 18, 2019 Share Posted July 18, 2019 I have this issue randomly happening with ALL my FireTV Sticks. I used to just unplug and replug the Fire Stick. But then out of frustration,..I found that if you press the 3 line button (the three horizontal line button) multiple times and or randomly pressing the directional pad, Then hitting the home button and relaunching the emby app, it correctly loads emby after. I don't know what's going on internally with the emby app, but I can recover from this blank screen every time now with random button presses on the remote, without resetting the Fire Stick. Hi there, thanks for reporting. Do you have the app configured to login automatically? Link to comment Share on other sites More sharing options...
GHynson 5 Posted July 18, 2019 Share Posted July 18, 2019 Hi there, thanks for reporting. Do you have the app configured to login automatically? No, I do not. I have the user login screen come up awaiting for a user to be chosen. Link to comment Share on other sites More sharing options...
ebr 14912 Posted July 18, 2019 Share Posted July 18, 2019 Yeah, it isn't crashing on startup it has already crashed at some point in the past when you try to bring it up. We had solved these issues in the past by making sure we always shut down before the device goes to sleep but maybe something has changed in recent Fire updates or something. I've never been able to reproduce this situation but I know it used to happen to some folks. This is the first report of it we've had in a while. What is the version of Android on your stick? Link to comment Share on other sites More sharing options...
chef 3745 Posted July 21, 2019 Share Posted July 21, 2019 Hey guys I experience a black screen as well in my fire stick. Restarting the fire stick will allow emby to restart okay. I auto login to my account, and I quit the app by pressing the "home" button on the remote. But when trying to access the app it returns to a black screen. Maybe the connection to that session in server won't let go? My active devices will say the fire stick is connected, but it shouldn't be after I press the home button and quit the app. I am thinking about using the Ethernet single with the firestick uncase this has something to do with my wifi connection to the server? Link to comment Share on other sites More sharing options...
ebr 14912 Posted July 21, 2019 Share Posted July 21, 2019 I quit the app by pressing the "home" button on the remote. But when trying to access the app it returns to a black screen. You can reproduce this immediately or only after waiting for some amount of time between those two events? My active devices will say the fire stick is connected, but it shouldn't be after I press the home button and quit the app. Pressing "Home" does not quit the app. It behaves just like your phone. The app is still running in the background. 1 Link to comment Share on other sites More sharing options...
chef 3745 Posted July 21, 2019 Share Posted July 21, 2019 It is after an amount of time has passed. Link to comment Share on other sites More sharing options...
arche 174 Posted July 21, 2019 Share Posted July 21, 2019 I've had this similar experience, but with my older firestick. I switched to a 4k firestick and haven't had the issue since. Not sure if it matters. Link to comment Share on other sites More sharing options...
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