jmassaro87 28 Posted November 9, 2018 Share Posted November 9, 2018 On my 2017 MU8000 tv the cover art is not loading on the app. Previously restarting my server would solve the problem. It’s been this way about 2 weeks. Any recommendations? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 9, 2018 Share Posted November 9, 2018 Hi there, please attach the information requested in how to report a problem. thanks. Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 9, 2018 Author Share Posted November 9, 2018 Hi there, please attach the information requested in how to report a problem. thanks. Server version 3.5.3.0 Here’s log https://www.dropbox.com/s/yug6x3t361eftd4/Safari%20-%20Nov%208%2C%202018%20at%20716%20PM.pdf?dl=0' class='bbc_url' title='External link' rel='nofollow external'> https://www.dropbox.com/s/yug6x3t361eftd4/Safari%20-%20Nov%208%2C%202018%20at%20716%20PM.pdf?dl=0 Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 9, 2018 Share Posted November 9, 2018 Hi, are you sure you used the samsung app during the time of this log? I don't see any activity from it. Thanks ! Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 9, 2018 Author Share Posted November 9, 2018 Hi, are you sure you used the samsung app during the time of this log? I don't see any activity from it. Thanks ! Definitely we use it all day everyday. Here’s a new log. We are watching tv from the app right now. It loads my most recently added movies none of the older movies. https://www.dropbox.com/s/c9gwl1we9sy51mq/Safari%20-%20Nov%208%2C%202018%20at%201008%20PM.pdf?dl=0' class='bbc_url' title='External link' rel='nofollow external'> https://www.dropbox.com/s/c9gwl1we9sy51mq/Safari%20-%20Nov%208%2C%202018%20at%201008%20PM.pdf?dl=0 Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 9, 2018 Author Share Posted November 9, 2018 The time also does not stay up to date either Sent from my iPhone using Tapatalk 1 Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 9, 2018 Share Posted November 9, 2018 What version of the app? Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 9, 2018 Author Share Posted November 9, 2018 What version of the app? 1.0.44 Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 9, 2018 Share Posted November 9, 2018 Can you try reinstalling the app? Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 9, 2018 Author Share Posted November 9, 2018 Can you try reinstalling the app? I used both the reinstall option and the delete, then install with no change. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
k0Lm. 32 Posted November 9, 2018 Share Posted November 9, 2018 About the time not being up to date, thats a bug, i have the same thing. Next to that, i can reproduce the same thing with not having cover art by removing emby not having the correct rights in the server enviroment following with adding media plus doing a library scan. In that case all the added media does not have coverart. F.e. on a ubuntu setup you would need to the complete dir where your media is with "chown -R emby:emby /path/to/folder/". Doing a second library scan, voila, cover art. Maybe it will help you out. 2 Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 9, 2018 Share Posted November 9, 2018 emby not having the correct rights in the server enviroment Yes that will certainly cause a problem. Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 10, 2018 Author Share Posted November 10, 2018 Server has been been setup since the “media browser” days. Windows 10 OS. It was working fine until about 2 weeks ago. Interestingly enough, in my genre “animation” that I setup for my kids movies, also our most used genre filter, all are missing except for the 3 newest movies. When in my full list some are there most are not no pattern that I can notice. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 10, 2018 Author Share Posted November 10, 2018 It is also only in the view of all movies, if I select an individual movie, the cover art shows. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 10, 2018 Share Posted November 10, 2018 Do you see cover art in the web app? Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 10, 2018 Author Share Posted November 10, 2018 Do you see cover art in the web app? I see cover art on the iPhone app. It’s just the Samsung app. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 14, 2018 Author Share Posted November 14, 2018 Any ideas? Having a 3 year pick out a movie without pictures really wearing on my wife... they show up everywhere except for the library views. If I select a movie they are there Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 14, 2018 Share Posted November 14, 2018 Unfortunately I don't have any ideas right now because the two logs you provided did not contain any activity from the Samsung app. Can you attach a new server log in it's original plain text format, rather than creating a pdf? Maybe part of it is getting chopped. Thanks. Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 15, 2018 Author Share Posted November 15, 2018 (edited) Unfortunately I don't have any ideas right now because the two logs you provided did not contain any activity from the Samsung app. Can you attach a new server log in it's original plain text format, rather than creating a pdf? Maybe part of it is getting chopped. Thanks. Sorry, I was posting from my phone, and being an iPhone i couldnt download the TXT file. Here is a log from about 5 minutes ago. We are currently watching "The Good Dinosaur" through the samsung tv app. Log.txt Edited November 15, 2018 by jmassaro87 Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 16, 2018 Share Posted November 16, 2018 Can you try deleting this folder: C:\Users\hometheater\AppData\Roaming\Emby-Server\cache\images Then restart the samsung app. Thanks. Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 17, 2018 Author Share Posted November 17, 2018 Can you try deleting this folder: C:\Users\hometheater\AppData\Roaming\Emby-Server\cache\images Then restart the samsung app. Thanks. That didn’t work completely more are showing now. But, going through my main list of all movies, only the ones that I have in my “animation” genre aren’t displaying. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jmassaro87 28 Posted November 22, 2018 Author Share Posted November 22, 2018 Not sure what happened but it’s working again for 2 days now. Sent from my iPhone using Tapatalk 1 Link to comment Share on other sites More sharing options...
Luke 37179 Posted November 23, 2018 Share Posted November 23, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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