pir8radio 1292 Posted October 28, 2018 Share Posted October 28, 2018 (edited) Everytime I open the live tv guide, after about 3 seconds the app crashes to the home screen... On FireTv stick (too many channels 1020 or so)? I see someone with a firetv watching live tv right now... so it might just be an issue with the stick? ATV app version 1.6.50a Server version 3.6.0.57 Sent client logs at 7.55 CST Edited October 28, 2018 by pir8radio Link to comment Share on other sites More sharing options...
ebr 14947 Posted October 28, 2018 Share Posted October 28, 2018 We'll have to see if we can tell from the log. It isn't too many channels. I test with 2700. Link to comment Share on other sites More sharing options...
arche 176 Posted October 28, 2018 Share Posted October 28, 2018 Me and all my users have the same issue. I just sent logs right now. The local username for the account is firestick01. Link to comment Share on other sites More sharing options...
arche 176 Posted October 28, 2018 Share Posted October 28, 2018 Seems to be if you try and scroll to quick after going into the guide, it crashes out. But if you leave for maybe 30 or so seconds and then scroll, it works fine. I just wait for the image to load (by the description) at the top first before scrolling. Link to comment Share on other sites More sharing options...
pir8radio 1292 Posted November 1, 2018 Author Share Posted November 1, 2018 any good word on this issue? I tried waiting the 30 seconds, and it does work then... but if you touch the remote any time before that crashes... Link to comment Share on other sites More sharing options...
Luke 37175 Posted November 1, 2018 Share Posted November 1, 2018 Have you made sure to supply the information requested in how to report a problem? Link to comment Share on other sites More sharing options...
pir8radio 1292 Posted November 1, 2018 Author Share Posted November 1, 2018 Have you made sure to supply the information requested in how to report a problem? yea previously. Link to comment Share on other sites More sharing options...
ebr 14947 Posted November 1, 2018 Share Posted November 1, 2018 I cannot find your app log. In the future with these please provide all the information requested. But, have you tried the beta of the app? Link to comment Share on other sites More sharing options...
pir8radio 1292 Posted November 1, 2018 Author Share Posted November 1, 2018 I cannot find your app log. In the future with these please provide all the information requested. But, have you tried the beta of the app? no Link to comment Share on other sites More sharing options...
ebr 14947 Posted November 1, 2018 Share Posted November 1, 2018 1st gen stick? Is it also painfully slow moving around in the "All" movies or shows views? Link to comment Share on other sites More sharing options...
pir8radio 1292 Posted November 1, 2018 Author Share Posted November 1, 2018 1st gen stick? Is it also painfully slow moving around in the "All" movies or shows views? Uhhh.... lol I just broke it out of my desk drawer the other day... I recall the regular firetv home page laggy... But i dont know if its a first gen... ill look when i get home. Link to comment Share on other sites More sharing options...
pir8radio 1292 Posted November 2, 2018 Author Share Posted November 2, 2018 (edited) 1st gen stick? Is it also painfully slow moving around in the "All" movies or shows views? Yes first gen, all movies is fine not laggy.. Don't say "thats why" lol, obviously people still use them.. Maybe i should look into another one... So is this a gen1 issue? Someone else saw the crashing guide issue, also gen 1? Edited November 2, 2018 by pir8radio Link to comment Share on other sites More sharing options...
arche 176 Posted November 2, 2018 Share Posted November 2, 2018 (edited) Most of my users are on 2nd Gen, I just sent a log at 9:30pm CST from a 2nd Gen stick. As soon as I try to scroll, it crashes and takes me back to the Firestick home screen. Attached is also my server log. The user on the local server is firestick01. Let me know if you need more info. Edited November 2, 2018 by arche Link to comment Share on other sites More sharing options...
ebr 14947 Posted November 2, 2018 Share Posted November 2, 2018 Yes first gen, all movies is fine not laggy.. Okay, this is surprising. Can you fill me in on all the details for that view? What specific settings are enabled on it, how many items, etc. Thanks. Link to comment Share on other sites More sharing options...
ebr 14947 Posted November 2, 2018 Share Posted November 2, 2018 Most of my users are on 2nd Gen, I just sent a log at 9:30pm CST from a 2nd Gen stick. As soon as I try to scroll, it crashes and takes me back to the Firestick home screen. Attached is also my server log. The user on the local server is firestick01. Let me know if you need more info. Something with the guide display is taking too long. I'm not sure what yet but, if you start jamming buttons while that is happening, the system will shut the app down. Link to comment Share on other sites More sharing options...
ebr 14947 Posted November 2, 2018 Share Posted November 2, 2018 Okay, this is surprising. Can you fill me in on all the details for that view? What specific settings are enabled on it, how many items, etc. Thanks. Never mind on this as I know the difference for you is most likely that you are not sorted by Name. Thx. Link to comment Share on other sites More sharing options...
arche 176 Posted November 2, 2018 Share Posted November 2, 2018 Something with the guide display is taking too long. I'm not sure what yet but, if you start jamming buttons while that is happening, the system will shut the app down. I'm most of the time not a click happy person, but with the last version (non-beta), it would load the guide and I could start scrolling down. This version, I have to wait for a bit for the image of the first station to load (in the description area) before I can scroll without crashing. Going to try uninstalling completely and reinstalling emby on the firestick to see if that helps. I have tried clearing the cache and data, but that didn't help. Link to comment Share on other sites More sharing options...
ebr 14947 Posted November 3, 2018 Share Posted November 3, 2018 Any improvement here with the latest beta (1.6.55)? Link to comment Share on other sites More sharing options...
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