Can't connect to emby server outside home network

[jstewart72 1]

I cannot connect to my server when I am outside my home network, I had to change from port 8096 to another one because even though I set up port forwarding on my router, it still showed the port as closed. Once I changed it then the port showed open. So even with the open port it still wont connect.

The server is running on a windows 10 machine and tried connecting with the android app on my phone. 

I also have the user set to allow remote connections on emby.

 

I tried the trouble shooting guide and nothing worked on it. 

[ebr 14959]

I tried the trouble shooting guide and nothing worked on it. 

 

All the steps failed?

 

If not, at which one, did it fail?

 

This is some sort of local network configuration issue.  Most likely an error in the port forwarding (or, perhaps firewall config).

[jstewart72 1]

Windows firewall is off, even so I made a rule in firewall to allow port 443. Also made sure port forwarding was open for 443 on the router.

 

[images removed]

 

Edited October 10, 2018 by ebr
Removed personal info

[ebr 14959]

Don't turn Windows Firewall off.  Just make sure the proper rules are in place.

 

You've mapped 443 externally to two different local IP addresses...?

[jstewart72 1]

those are the two address shown on emby server. one is lan and one is wan for local and remote

[ebr 14959]

I can only see that tiny portion of the screen you posted so I'm not positive what I'm looking at but, if it is the port forwarding, then I can't believe your router allowed you to do that...  Remove the one pointing back at your external IP.

 

[i'm also going to remove those images because they contain your public IP address]

[jstewart72 1]

turned firewall back on, left rules in place, changed the port forwarding to just inbound on the wan address which emby states is for remote access, still doesnt connect to server

[ebr 14959]

I don't know your router but, when you setup port forwarding, the WAN address is already known by the router and what you need to do is point a specific port on that incoming address to a specific IP address and port where you want that traffic to end up.

 

So, you would setup something like this:

 

external port: 443

internal IP :  LOCAL IP of server (e.g. 192.168.1.23)

internal port: 443 (or, whatever you setup as your internal port for your emby server - default for http is 8096 and for https is 8920)

[jstewart72 1]

that is the way I have it. I used the remote ip for the wan and it doesnt work. If you remember I had both of them the local and the wan set up for port 443 and it didnt work

[ebr 14959]

that is the way I have it. I used the remote ip for the wan and it doesnt work. If you remember I had both of them the local and the wan set up for port 443 and it didnt work

 

In my explanation above, the remote IP was not entered anywhere.  It is the local IP address of your server that needs to be mapped.

[jstewart72 1]

i had it mapped for both the ip addresses shown on the emby server. one is local and the other is remote. I had both of them in the router port forwarding 

[Luke 37242]

Why not start simple and use the default port?

[jstewart72 1]

because every time i had the port forwarding to that port. when i would check on canyouseeme.org it would show that port as closed. I even had the firewall rule to dfault port and it would show closed. As soon as I changed it to port 443 the port was open

[Guest asrequested]

When you configured your router, did you reboot it? And then also reboot the server.

[jstewart72 1]

i had rebooted it yesterday but will reboot it again to see if that helps

[Carlo 4331]

@@jstewart72,  I believe you have a setting or two port related that aren't matching between your router and Emby.

 

If you'd like I can try to help you over a TeamViewer session (and phone call) to get this resolved. It would hopefully only take a few minutes.  What I typically do in TeamViewer sessions is just watch and have you make the changes so you see and understand what is being done. I'd just explain the WHY and HOW of what needs to get done.  If this is something you want to do PM me your phone number and download/install TeamViewer so we can use it. https://www.teamviewer.us/downloads/

 

If that's not something you want to do we need more information on your setup to check on. Let's start with this simple question.

From the web admin on Emby go to Advanced under the Expert menu and click on it.  What do you have for:

Local http port number:

Local https port number:

On that same page do you have "Allow remote connections to this Emby Server." checked off (green)?

At the bottom of that page is "Enable automatic port mapping" checked or not?

 

Carlo

[jstewart72 1]

got a couple things goin on right now so cant use team viewer, 

 

local port number 443

local https port number 8920

 

allow remote connections checked

enable automatic port mapping checked

[Guest asrequested]

Turn off automatic port mapping. As you are choosing your ports, you don't need it.

[ebr 14959]

local port number 443

local https port number 8920

 

So you are trying to send plain http over 443?

 

I agree with Luke.  Step back to all the defaults and go from there.

 

Assuming you have defaults at the server level then, in your router, you would setup:

 

External port:  8096

Local IP address: [the LOCAL/LAN IP address shown on your server]

Local port: 8096

 

Then try [remoteipaddress]:8096 in canyouseeme.org.

 

Notice - the router configuration is to the LOCAL IP address not the remote one .

[jstewart72 1]

switched it back to 8096 on emby, rebooted server. switched it back on router and firewall, rebooted router went to canyouseeme.org on port 8096 and it failed cant see it port is closed

[ebr 14959]

Exactly what is the port-forwarding now on the router?

 

Is the server accessible on that port on the internal LAN?

[jstewart72 1]

i have the local ip which is the in home lan on emby server set up for port 8096 to allow tcp

[jstewart72 1]

on can you see me it is checking the remote wan ip (its greyed out and can only put that ip in) on port 8096 and failing

[Carlo 4331]

I forgot to ask for your local Emby server IP address. Hopefully this is static so it doesn't change on you during a reboot.   But let's assume your Emby server IP address 192.168.100.15

 

Set the default ports back to

local port number 8096

local https port number 8920

 

Turn off automatic port mapping as doofus suggested.

 

NOW in your router setup you need to forward:

8096 on the WAN IP address to 192.168.100.15 port 8096

8920 on the WAN IP address to 192.168.100.15 port 8920

 

Try can you see me again.  If this doesn't work, as a quick test, turn off firewall and test again at can you see me.  Turn firewall back on.

Let us know how this goes.  If still having a problem,

 

Let us know what your IP is on the Emby server.

Post pics of your router port forwarding setup.

 

Carlo

[ebr 14959]

Is the server accessible on that port on the internal LAN?

 

Can you get to the server from a browser on a machine on your local network other than the server machine by typing in the localIPaddress:8096?