ddurdle 75 Posted October 3, 2018 Share Posted October 3, 2018 I was able to restore from an Emby backup in 3.3.* releases into a new Emby build, but now that I'm taking an Emby 3.5.3 backup from one system to build another, I'm having no success. When I go into the plugin to restore, I only get a swirling indicator and no details populate. I've tried two backups from two different Emby 3.5.3 installs and same issue. Trying to restore into a fresh Emby 3.5.3 install. Logs attached. log4.txt log3.txt log2.txt Log1.txt Link to comment Share on other sites More sharing options...
Luke 37118 Posted October 3, 2018 Share Posted October 3, 2018 Hi, which log is from the restore attempt? Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 Log4 is from after the fresh install and installing the backup and restore plugin, and restarting Emby Log3 is from attempting first restore attempt with backup. Restarted Emby to try again. Log2 is from attempting second restore attempt with backup. Restarted Emby to try again. Log1 is from attempting first restore from another backup. Link to comment Share on other sites More sharing options...
Luke 37118 Posted October 3, 2018 Share Posted October 3, 2018 Can you check the browser debug console for errors? Thanks. Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 Update: If I visit the dashboard using the fully qualified hostname:8096, the restore information populates. If I revisit with the IP:8096, I get the swirling indicator the the restore information never populates. I've enabled debug and attempting the restore. Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 The restore seems to be successful. I'm doing a full scan and then some testing. I have 3 more servers to build today. Assuming I run into the same problem using the IP address, did you want me to enable debug and try via the machine's IP again? Any other data to collect ? Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 Just to clarify, I'm using the public IP address. I've had no problems using the IP address to do the restore in previous Emby installs in versions < 3.5.2. Typically I do the restore of the backup while I'm waiting for the DNS to refresh with the updated records for the new machine. Link to comment Share on other sites More sharing options...
Luke 37118 Posted October 3, 2018 Share Posted October 3, 2018 Yes can you check the browser debug console? thanks. Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 Is this what you mean? Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 Second server install, this time using the fully qualified hostname from the start, and I'm not able to restore (the restore details never load). embyserver-63674196389.txt embyserver-63674196160.txt embyserver.txt Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 Some more playing around to try to get it to restore -- no luck so far. embyserver.txt Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 3, 2018 Share Posted October 3, 2018 No, he means when you are on the screen with the never-ending circle, open the browser debugging console and look for errors. If in Chrome you hit ctrl-shift-J Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 3, 2018 Author Share Posted October 3, 2018 Thanks, I tried in chromium, chrome and firefox. I was trying quite a few more times. Eventually I did a restart from command line (rather then from the restart button in emby). And the restore info showed up and let me restore. Is there something else at play here? Is there some check perhaps to make sure premier is authenticated before restore will work? Because it almost appears that I can play around for about 30 mins trying everything, then suddenly the dialog starts to work. In < 3.5.2, I typically don't even load my premier key. I restore and the premier key is restored as part of the restore. In the two servers I built today, I added the premier key before attempting to restore. And each time it didn't seem to help, but perhaps I had to wait until some time has passed before the ability to restore unlocked? I'm just grasping at straws here because I've done about 30 restores on new systems in the past. All pretty much like clockwork -- can do them in my sleep. But really having issues restoring with 3.5.3 Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 4, 2018 Share Posted October 4, 2018 Did you bring up the console while the problem was occurring? Link to comment Share on other sites More sharing options...
ddurdle 75 Posted October 4, 2018 Author Share Posted October 4, 2018 I had gotten it to work prior to reading your comment on how to bring up the debug. But I have more servers to build tomorrow and I'm going to run into the issue again, so I'll bring up the console as per your hot key suggestion, and report back here the findings. Link to comment Share on other sites More sharing options...
okamitok 0 Posted October 9, 2018 Share Posted October 9, 2018 Did you bring up the console while the problem was occurring? I am having the same issue and cannot restore. FireFox: TypeError: s is undefined[Learn More] datetime.js:1:183 Chrome: VM126:67 Uncaught (in promise) TypeError: Cannot read property 'length' of undefined at Object.renderUserData (<anonymous>:67:55) at <anonymous>:45:47 datetime.js?v=3.5.3.0:1 Uncaught (in promise) TypeError: Cannot read property 'match' of undefined at Object.parseISO8601Date (datetime.js?v=3.5.3.0:1) at <anonymous>:31:83 at Object.execCb (alameda.js?v=3.5.3.0:1) at defineModule (alameda.js?v=3.5.3.0:1) at Object.depFinished (alameda.js?v=3.5.3.0:1) at alameda.js?v=3.5.3.0:1 Link to comment Share on other sites More sharing options...
Happy2Play 8302 Posted October 9, 2018 Share Posted October 9, 2018 I am having the same issue and cannot restore. FireFox: TypeError: s is undefined[Learn More] datetime.js:1:183 Chrome: VM126:67 Uncaught (in promise) TypeError: Cannot read property 'length' of undefined at Object.renderUserData (<anonymous>:67:55) at <anonymous>:45:47 datetime.js?v=3.5.3.0:1 Uncaught (in promise) TypeError: Cannot read property 'match' of undefined at Object.parseISO8601Date (datetime.js?v=3.5.3.0:1) at <anonymous>:31:83 at Object.execCb (alameda.js?v=3.5.3.0:1) at defineModule (alameda.js?v=3.5.3.0:1) at Object.depFinished (alameda.js?v=3.5.3.0:1) at alameda.js?v=3.5.3.0:1 What plugin version number do you have installed? What browser versions numbers? What url is being used (localhost, hostname, lanip, wan)? Link to comment Share on other sites More sharing options...
Luke 37118 Posted October 9, 2018 Share Posted October 9, 2018 Yea what OS, browser and version? thanks. Link to comment Share on other sites More sharing options...
JotNarayan 4 Posted November 1, 2018 Share Posted November 1, 2018 I have the same problem, I am trying to restore a copy to the new system and it keeps circling without showing the options to be restored. Working with 3.5.3-16. Trying to migrate from a DS218play to a synology DS418play. What solution do you give me to be able to restore? Link to comment Share on other sites More sharing options...
Luke 37118 Posted November 1, 2018 Share Posted November 1, 2018 what OS, browser and version? thanks. Link to comment Share on other sites More sharing options...
JotNarayan 4 Posted November 1, 2018 Share Posted November 1, 2018 what OS, browser and version? thanks. I'm testing it from Chrome, Firefox and from Windows 10 itself. It fails in all of them. All in latest updated versions Link to comment Share on other sites More sharing options...
JotNarayan 4 Posted November 1, 2018 Share Posted November 1, 2018 what OS, browser and version? thanks. SOLVED: It worked with the EmbySvr user that installs by default, and it was necessary to grant the access permissions. Once given, I tried the restoration and it worked. Now let's see how the whole installation has left me, but at first I could already access it. Thank you. Link to comment Share on other sites More sharing options...
ddurdle 75 Posted November 1, 2018 Author Share Posted November 1, 2018 SOLVED: It worked with the EmbySvr user that installs by default, and it was necessary to grant the access permissions. Once given, I tried the restoration and it worked. Now let's see how the whole installation has left me, but at first I could already access it. Thank you. I think it was a coincidence JotNarayan. I've found that it won't work until after some period of time, then it suddenly starts working. As I stated previously, I believe there is some dependency, maybe such as communicating the emby licensing back to emby before the restore works. Meanwhile, you could be going about making changes and then be mistakenly thinking some change you just made corrected the restore function. Link to comment Share on other sites More sharing options...
JotNarayan 4 Posted November 2, 2018 Share Posted November 2, 2018 I think it was a coincidence JotNarayan. I've found that it won't work until after some period of time, then it suddenly starts working. As I stated previously, I believe there is some dependency, maybe such as communicating the emby licensing back to emby before the restore works. Meanwhile, you could be going about making changes and then be mistakenly thinking some change you just made corrected the restore function. Thanks for the info. The restoration has been done perfectly and I have not detected any error. And the copy scheduled for tonight has also been made without problems. The second part of your message I do not understand it very well, since I am translating from "google translator" and I do not understand it. "Meanwhile, you could be going about making changes and then be mistakenly thinking some change you just made corrected the restore function." Link to comment Share on other sites More sharing options...
ddurdle 75 Posted November 2, 2018 Author Share Posted November 2, 2018 You marked SOLVED and posted a solution. The problem is not SOLVED, so I don't want this issue to drop off the radar of developers to fix. It is very much not fixed. Link to comment Share on other sites More sharing options...
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