Shield video going black for a couple seconds?

[lightsout 144]

I know I am supposed to have a log, I didn't get it but still wanted to ask. I have a Shield hooked up to a Denon x1400 AVR. I have noticed lately that during playback the screen will go black for a second or two. When this happens my AVR clicks, last night when it happened a file that had DD 5.1 started playing in stereo at a much lower volume once it recovered. 

 

I had to stop playback and resume and the issue was solved. It's not the file.

 

I asked in the Shield forum and no one is seeing this. I know there is a host of things it could be, but its out of the blue and I haven't messed with things recently. I did update the Shield last week or so.

 

Emby is my main player, although I do use other apps but so far think I have only seen it with emby.

[ebr 14949]

Hi.  At what point does this happen?

 

If it is at playback start and you have refresh rate switching turned on, that is normal.

 

If it was during playback, it sounds like there may have been a temporary network disruption that caused playback to error out and then the app recovered and restarted with a lower quality.

[lightsout 144]

Hi.  At what point does this happen?

 

If it is at playback start and you have refresh rate switching turned on, that is normal.

 

If it was during playback, it sounds like there may have been a temporary network disruption that caused playback to error out and then the app recovered and restarted with a lower quality.

Sorry it happens during playback not at the beginning, and I do not have refresh rate switching on.

 

You think its a network error huh, should I go pull a server log next time I see it?

 

My network is wired gigabit and usually pretty stable. But thanks for pointing me in some direction.

[lightsout 144]

It just happened so I pushed stop and grabbed the log. Can anyone see anything weird?

 

Edited April 2, 2019 by lightsout

[ebr 14949]

Exactly what were you playing and exactly when (in that log) did this happen?

 

I kind of doubt we'll see much from the server perspective though.  A log sent from the app right after might show something...

[lightsout 144]

Exactly what were you playing and exactly when (in that log) did this happen?

 

I kind of doubt we'll see much from the server perspective though.  A log sent from the app right after might show something...

I'm not really sure when in the log I was just always told by you guys to get the log and I always grab the most recent one.

 

As far as what I was playing do you mean what type of file? 

 

Where would I get a log from the app, on the Shield?

Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 3.64 GiB
Duration                                 : 45 min 50 s
Overall bit rate                         : 11.4 Mb/s
Encoded date                             : UTC 2018-04-30 12:19:53
Writing application                      : mkvmerge v19.0.0 ('Brave Captain') 64-bit
Writing library                          : libebml v1.3.5 + libmatroska v1.4.8

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 45 min 50 s
Bit rate                                 : 10.7 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.216
Stream size                              : 3.43 GiB (94%)
Writing library                          : x264 core 152 r2851kMod ba24899
Encoding settings                        : cabac=1 / ref=4 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / fade_compensate=0.00 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=48 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=8 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=17.0000 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.30 / pb_ratio=1.20 / aq=3:0.70
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : E-AC-3
Format/Info                              : Enhanced Audio Coding 3
Codec ID                                 : A_EAC3
Duration                                 : 45 min 50 s
Bit rate mode                            : Constant
Bit rate                                 : 640 kb/s
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 187.500 FPS (256 SPF)
Compression mode                         : Lossy
Stream size                              : 210 MiB (6%)
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Edited September 27, 2018 by lightsout

[ebr 14949]

I meant the name of the file so I could find it in the log - and a general time when this happened, again, to locate the proper place in the log.

 

Sending a log from the app is covered in How to Report a Problem.

 

Thanks.

[lightsout 144]

I meant the name of the file so I could find it in the log - and a general time when this happened, again, to locate the proper place in the log.

 

Sending a log from the app is covered in How to Report a Problem.

 

Thanks.

Oops I'm sorry.

Bosch.S04E02.Dreams.Of.Bunker.Hill.1080p.AMZN.WEBRip.DDP5.1.x264-NTb

[ebr 14949]

Is "G:" an actual physical drive or a mapped network drive?

 

I saw a few different path refs to that file which may be a problem.  One of them was also "D:\".

 

Finally, there are a bunch of DLNA socket exceptions in the middle of your playback.  Possible those are causing a disruption so, if you don't use DLNA, you may try turning off those options in the server.

[lightsout 144]

Is "G:" an actual physical drive or a mapped network drive?

 

I saw a few different path refs to that file which may be a problem.  One of them was also "D:\".

 

Finally, there are a bunch of DLNA socket exceptions in the middle of your playback.  Possible those are causing a disruption so, if you don't use DLNA, you may try turning off those options in the server.

G is a physical drive but it is shared and Emby has the network share name. I am not sure why D would be coming up at all?

 

I will check out the DLNA thing I don't really use it. Thank you.

Edited September 27, 2018 by lightsout