gbatistajr 0 Posted September 10, 2018 Share Posted September 10, 2018 Hello, Recently my Roku has started flashing and movies flashing in and out. I have seen this topic discussed before. Just wondering if you guys are still working on this issue. Is the Beta app the solution at this time? Link to comment Share on other sites More sharing options...
Happy2Play 8325 Posted September 10, 2018 Share Posted September 10, 2018 What app version number are you on? The fix reported in the other topics is already in Official release. Link to comment Share on other sites More sharing options...
Luke 37166 Posted September 10, 2018 Share Posted September 10, 2018 hi there @@gbatistajr, please attach the information requested in how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 10, 2018 Author Share Posted September 10, 2018 I'm using Roku version 3.0.97. I just downloaded it directly from the Roku store Link to comment Share on other sites More sharing options...
Luke 37166 Posted September 10, 2018 Share Posted September 10, 2018 Can you please supply the information requested in my link above? It will help us see what's going on with your emby server. Thanks. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 10, 2018 Author Share Posted September 10, 2018 Inspiron, Pentium dual core CPU, 2.8ghz 4gb Ram 500GB storage Windows 10 64Bit plus WD 1TB - hard drive Link to comment Share on other sites More sharing options...
Luke 37166 Posted September 10, 2018 Share Posted September 10, 2018 Hi, sorry that's not the information requested. Can you please click on the link above and follow the instructions? Thanks. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 I sent logs to the developers regarding this issue. Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 13, 2018 Share Posted September 13, 2018 I sent logs to the developers regarding this issue. Hi. Exactly how? Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 Enabled Debug option and sent log through the Roku app Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 13, 2018 Share Posted September 13, 2018 Okay, there were a lot more instructions on what to do after that... However, for this issue, what we really need to see is your server log. Instructions for that are in that same link. Most likely, your server platform is not loading an image processor properly and that is the cause of the Roku issue. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 ok, because it was working fine the first couple of weeks then it just started. Is there something I need to do on my end? Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 13, 2018 Share Posted September 13, 2018 Please provide a server log from when this is happening so we can look at what is going on. Thanks. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 ok, well I'm pretty new to all this so forgive me if I'm asking basic questions. I'm not sure how to send this log. I can send the info as far as when it happens, who's logged in etc... Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 13, 2018 Share Posted September 13, 2018 Instructions for obtaining and attaching a server log are in the topic linked above (How to Report a Problem). Please create the problem on the Roku and then attach the server log here. Thanks. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 Please find attached server logs server logs.doc Link to comment Share on other sites More sharing options...
ebr 14947 Posted September 13, 2018 Share Posted September 13, 2018 Hi. Can you please attach the entire server log in its original form? Thanks. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 Here ya go server logs.doc Link to comment Share on other sites More sharing options...
Luke 37166 Posted September 13, 2018 Share Posted September 13, 2018 I'm unable to read this .doc file. Would you mind attaching in it's original plain text format? Thanks ! Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 Let me know if this is ok server logs.txt Link to comment Share on other sites More sharing options...
Luke 37166 Posted September 13, 2018 Share Posted September 13, 2018 Well that's a start but it's only a small portion. Can you supply the entire log contents? Thanks. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 13, 2018 Author Share Posted September 13, 2018 That was the entire log. I selected the whole thing Link to comment Share on other sites More sharing options...
Luke 37166 Posted September 14, 2018 Share Posted September 14, 2018 What operating system are you running Emby Server on? What version of Emby Server? What Roku device and what version of the Roku emby app? Thanks. Link to comment Share on other sites More sharing options...
gbatistajr 0 Posted September 14, 2018 Author Share Posted September 14, 2018 My OS is Windows 10. Emby server version 3.5.2.0 My Roku devices are a Roku Ultra and a Roku stick 2016. Happens on both Roku emby app is 3.0.97 Link to comment Share on other sites More sharing options...
Luke 37166 Posted September 14, 2018 Share Posted September 14, 2018 Do you have any server plugins installed, if so, which ones? Link to comment Share on other sites More sharing options...
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