AndyBak 11 Posted August 31, 2018 Share Posted August 31, 2018 Hi, just downloaded the new iOS app and am having an issue playing downloaded (offline) files. When going into downloads and pressed the play icon the application crashes out back to the iOS home screen. I've tried this with both files downloaded previously and some that I've just downloaded for testing. These files also play ok when playing direct from server. Thought I'd create a general thread for all/any 1.5.7 issues rather than individual ones. Thanks Andy Link to comment Share on other sites More sharing options...
Luke 37132 Posted August 31, 2018 Share Posted August 31, 2018 What kind of files? Link to comment Share on other sites More sharing options...
AndyBak 11 Posted August 31, 2018 Author Share Posted August 31, 2018 The following are all failing 1080P HEVC, 1080P H264, 480P H264. Thanks Link to comment Share on other sites More sharing options...
Luke 37132 Posted August 31, 2018 Share Posted August 31, 2018 Can you provide the media info from the web app for one of these? thanks. Link to comment Share on other sites More sharing options...
AndyBak 11 Posted August 31, 2018 Author Share Posted August 31, 2018 No problem, details for all three:- Video Title1080P HEVC CodecHEVC ProfileMain Level120 Resolution1920x808 Aspect ratio2.40:1 InterlacedNo Framerate23.9760246 Bitrate2353 kbps Pixel formatyuv420p Ref frames1 Audio TitleEng AAC 5.1 Default Languageeng CodecAAC ProfileHE-AAC Layout5.1 Channels6 ch Bitrate320 kbps Sample rate48000 Hz DefaultYes Subtitle TitleEng Default Languageeng CodecSUBRIP DefaultYes ForcedNo ExternalNo Subtitle TitleEng Languageeng CodecSUBRIP DefaultNo ForcedNo ExternalNo Container mkv ——————— Video Title1080P H264 CodecH264 AVCYes ProfileHigh Level40 Resolution1920x1080 Aspect ratio16:9 InterlacedNo Framerate23.9760246 Bitrate10171 kbps Colour primariesbt709 Colour spacebt709 Colour transferbt709 Bit depth8 bit Pixel formatyuv420p Ref frames1 NAL4 Audio TitleEng Dolby Digital+ 6 ch Default Languageeng CodecEAC3 Channels6 ch Sample rate48000 Hz DefaultYes Subtitle TitleEng Languageeng CodecSUBRIP DefaultNo ForcedNo ExternalNo Containermkv ———————— Title480P H264 CodecH264 AVCYes ProfileHigh Level31 Resolution720x404 Aspect ratio16:9 InterlacedNo Framerate23.9760246 Bitrate901 kbps Colour spacebt709 Bit depth8 bit Pixel formatyuv420p Ref frames1 NAL4 Audio TitleAAC stereo Default CodecAAC ProfileLC Layoutstereo Channels2 ch Bitrate192 kbps Sample rate48000 Hz DefaultYes Subtitle TitleEng Languageeng CodecSRT DefaultNo ForcedNo ExternalYes Containermkv Link to comment Share on other sites More sharing options...
Luke 37132 Posted September 1, 2018 Share Posted September 1, 2018 As a test, can you try one that doesn't have subtitles? thanks. Link to comment Share on other sites More sharing options...
AndyBak 11 Posted September 2, 2018 Author Share Posted September 2, 2018 As a test, can you try one that doesn't have subtitles? thanks. That seem's to be it, files without subtitles play. I also trying turning off subtitles within settings but that still causes a crash when playing subtitled files. Link to comment Share on other sites More sharing options...
Luke 37132 Posted September 2, 2018 Share Posted September 2, 2018 Thanks for the info. Link to comment Share on other sites More sharing options...
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