server crash and stream not available

[Mintbox 0]

I've been using Emby for a few months now and for the most part it's worked well. However I've had a few issues with it. I'm not sure if they're connected or not though.

 

For Emby I'm using version 3.5.2, I only have the default plugins (Cinema mode, IMVDb, Open Subtitles). Though I don't use them.

 

1- The computer goes completely non-responsive.

By this I mean I can't use any keyboard commands to wake it up or kill the offending program. The only way is to press the power button and shut the system off completely. (Which is something I hate doing... I'm worried that it's going to cause damage to the hard drive.)

 

Sometimes I get only 2-3 days before it crashes. Other times I get a week before it crashes. So, to me, it's very sporadic and hard to track down just what the issue is.

 

 

A month ago I tried reinstalling the OS and Emby hoping that would fix the issue but thus far it has not helped at all. I've tried enabling the experimental Intel hardware acceleration but it doesn't seem to have made any really difference. I've tried with emby being the only thing running (aside from OS components) compared with a few things (Vivaldi and Deluge) and it doesn't really seem to matter much.

 

 

2- I get "Stream not available" messages.

I've tried to play an avi video file and got the stream not available error. But then a day later I played that exact same file, without thinking, and it played perfectly fine.

 

 

Here's a copy of the inxi -Fzx output:

System:    Host: Mintbox Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: LENOVO product: 4518RU6 v: ThinkCentre M91p
           Mobo: LENOVO model: N/A Bios: LENOVO v: 9HKT43AUS date: 07/11/2011
CPU:       Quad core Intel Core i5-2400 (-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 24744
           clock speeds: max: 3400 MHz 1: 1599 MHz 2: 1612 MHz 3: 1783 MHz
           4: 1746 MHz
Graphics:  Card: Intel 2nd Generation Core Processor Family Integrated Graphics Controller
           bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1366x768@59.79hz
           GLX Renderer: Mesa DRI Intel Sandybridge Desktop
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel 6 Series/C200 Series Family High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card: Intel 82579LM Gigabit Network Connection
           driver: e1000e v: 3.2.6-k port: f080 bus-ID: 00:19.0
           IF: eno1 state: down mac: <filter>
Drives:    HDD Total Size: 4000.8GB (70.0% used)
           ID-1: /dev/sda model: ST4000DM004 size: 4000.8GB
Partition: ID-1: / size: 59G used: 7.9G (15%) fs: ext4 dev: /dev/sda4
           ID-2: swap-1 size: 2.95GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 216 Uptime: 12 min Memory: 1886.2/3775.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

 

I've ran memory tests just to rule that out. But they've yielded no results (they both came back fine / no errors).

 

Here are the log files from the last 2 days too:

embyserver.txt

embyserver-63669536252.txt

embyserver-63669369600.txt

 

If you need other log files, let me know and I'll post them up.

 

So at this point I'm not sure what to do, any help would be appreciated.

[Luke 37112]

Hi, can you try going into dlna settings and changing the default alive message interval to 1800? Then restart the server and see if that helps. Thanks.

[Mintbox 0]

I've set the default alive message to 1800. So far I haven't seen the "no stream" error message.

 

If/when it crashes again though I'll update with the log files from that.

[Luke 37112]

Thanks for the feedback.

[Mintbox 0]

The server crashed on the 14th (of August). Though because I've been pretty busy I just left it off until today. But as a result there doesn't seem to be any log files left from the day of the crash. (The system will likely crash again around the 8th so I'll try to get the logs for it then.)

 

I tried to play a video and again got the no streams available. In the dashboard it showed it was trying to transcode... but it looked like it was failing. (It'd get to about 20 seconds into the video then start from scratch all over again.)

 

embyserver.txt

[Luke 37112]

What do you mean by crashed?

[Mintbox 0]

By crashed I mean that the computer goes completely non-responsive. I can't use any keyboard commands to wake it up or kill the offending program. The only way is to press the power button and shut the system off completely.

[Luke 37112]

Ok, I don't believe this will happen anymore with the 3.6 release coming soon. Thanks.

[Mintbox 0]

Good to hear that. 

 

Though the system did go completely unresponsive today... So here are the logs since friday for that in case you want to take a look at them.

 

embyserver.txt

embyserver-63672128478.txt

embyserver-63672048000.txt

embyserver-63671875200.txt

embyserver-63671961600.txt

[Luke 37112]

Thanks for the info.