Kekskruemel 0 Posted July 23, 2018 Share Posted July 23, 2018 Hi, using app 1.5.4 but the app doesn't display subtitles. Using the same settings/movie/server on the android app and it's working fine. Is this a known problem ? Thx Link to comment Share on other sites More sharing options...
Luke 37132 Posted July 23, 2018 Share Posted July 23, 2018 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Kekskruemel 0 Posted July 23, 2018 Author Share Posted July 23, 2018 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Hi, attached are both logs. Thx transcode.txt server.txt Link to comment Share on other sites More sharing options...
Luke 37132 Posted July 24, 2018 Share Posted July 24, 2018 It looks like you haven't turned on the subtitles. did you try using the controls in the video player to turn them on? Link to comment Share on other sites More sharing options...
Kekskruemel 0 Posted July 24, 2018 Author Share Posted July 24, 2018 I set "always display sibtitle" in the local setting and have tried both choosing the subtitle before playback and during with the cc button. With the android app this steps display the subtitle. Thx Link to comment Share on other sites More sharing options...
Luke 37132 Posted July 24, 2018 Share Posted July 24, 2018 You may have deselected the subtitles, in which case it gets remembered for next time. Try turning the subtitles on using the controls in the video player. If they still don't show, then please attach a new log from that time. Please let us know if this helps. Thanks ! Link to comment Share on other sites More sharing options...
Kekskruemel 0 Posted July 24, 2018 Author Share Posted July 24, 2018 Updated logs with your steps. server.txt transcode.txt Link to comment Share on other sites More sharing options...
Luke 37132 Posted July 24, 2018 Share Posted July 24, 2018 In this log it still appears that you haven't enabled the subtitles in the video player by clicking the CC icon. Are you sure that you've done that? Link to comment Share on other sites More sharing options...
Kekskruemel 0 Posted July 24, 2018 Author Share Posted July 24, 2018 (edited) Yes. Also doing the same steps on the android app and it's working. I am using iOS 9.0.2 (jailbreak) with spoofed firmware to 9.1 to get the latest version. Cant update to a later firmware. So maybe this is a problem ? Edited July 24, 2018 by Kekskruemel Link to comment Share on other sites More sharing options...
Luke 37132 Posted July 25, 2018 Share Posted July 25, 2018 Yes that is possibly a problem. Link to comment Share on other sites More sharing options...
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