Playback Error

[snodrog742 32]

We have a friend trying to use a PS4 but receives the following error:

 

 

Logs don't indicate an error unless I'm missing something:

Log-2.txt

 

Any help appreciated!

[Luke 40063]

Can you provide the media info of that file from the web app? thanks.

[snodrog742 32]

Can you provide the media info of that file from the web app? thanks.

[snodrog742 32]

 

Can you provide the media info of that file from the web app? thanks.

 

Edited July 16, 2018 by snodrog742

[Luke 40063]

Great, thanks.

[runtimesandbox 160]

We have a friend trying to use a PS4 but receives the following error:

 

JPEG_20180715_195029.jpg

 

Logs don't indicate an error unless I'm missing something:

Log-2.txt

 

Any help appreciated!

 

Are you using the default Emby setup or do you have your server behind a reverse proxy at all?

Having the same issue and my Emby is behind an nginx reverse proxy

[pir8radio 1305]

Are you using the default Emby setup or do you have your server behind a reverse proxy at all?

Having the same issue and my Emby is behind an nginx reverse proxy

 

for your issue, if its related to mp4's, make sure you have the range headers set.

proxy_set_header Range $http_range;  ## Allows specific chunks of a file to be requested.
proxy_set_header If-Range $http_if_range;  ## Allows specific chunks of a file to be requested.

[snodrog742 32]

Are you using the default Emby setup or do you have your server behind a reverse proxy at all?

Having the same issue and my Emby is behind an nginx reverse proxy

 

We believe it was the reverse proxy as well but nobody has tried playing again to confirm.

[runtimesandbox 160]

 

for your issue, if its related to mp4's, make sure you have the range headers set.

proxy_set_header Range $http_range;  ## Allows specific chunks of a file to be requested.
proxy_set_header If-Range $http_if_range;  ## Allows specific chunks of a file to be requested.

 

What format does the ps4 play files back in?

I added the above lines inside the location section of the nginx conf (with the other proxy set headers) however still get the error message. 

[pir8radio 1305]

What format does the ps4 play files back in?

I added the above lines inside the location section of the nginx conf (with the other proxy set headers) however still get the error message. 

what's your nginx config look like?  are you using    emby.domain.com   or domain.com/emby    ?

[runtimesandbox 160]

Using emby.domain.com

        location / {

        proxy_pass              http://internal-ip:8096;
        proxy_set_header        Host                    $host;
        proxy_set_header        X-Real-IP               $remote_addr;
        proxy_set_header        X-Forwarded-For         $proxy_add_x_forwarded_for;
        proxy_set_header        Host                    $host;
        proxy_set_header        X-Forwarded-Proto       $remote_addr;
        proxy_set_header        X-Forwarded-Protocol    $scheme;
        proxy_redirect          off;

        ###SET SECURITY HEADERS
        add_header X-XSS-Protection "1; mode=block";
        add_header X-Content-Type-Options nosniff;
        add_header X-Frame-Options SAMEORIGIN;

        ###Send websocket data to the backend
        proxy_http_version      1.1;
        proxy_set_header        Upgrade $http_upgrade;
        proxy_set_header        Connection "upgrade";
        proxy_read_timeout      86400;

        ###Fix issues withh mp4 file
        proxy_set_header        Range $http_range;                      ## Allows specific chunks of a file to be requested.
        proxy_set_header        If-Range $http_if_range;                ## Allows specific chunks of a file to be requested.

        access_log /var/log/nginx/emby-access.log combined;

[runtimesandbox 160]

what's your nginx config look like?  are you using    emby.domain.com   or domain.com/emby    ?

 

Would you be able to post (or send) me a copy of your nginx config?

[pir8radio 1305]

Would you be able to post (or send) me a copy of your nginx config?

 

My config: https://emby.media/community/index.php?/topic/48236-setting-up-emby-behind-a-reverse-proxy-nginx/?p=457670

 

Do you have any errors when browsing the web ui using the chrome developer tools?

 

Your config says "internal IP" is nginx on the same PC as emby?   you should use 127.0.0.1 if it is.    Cleans up some potential network issues. 

Edited July 22, 2018 by pir8radio

[runtimesandbox 160]

Thanks for your config, useful to see others!

Looks like I have nearly everything you do in there. 

 

No error in developer tools console.

 

"internal-ip" is the internal IP of the emby server (it's not on local host)

 

Does your playback on a playstation work?

[pir8radio 1305]

Thanks for your config, useful to see others!

Looks like I have nearly everything you do in there. 

 

No error in developer tools console.

 

"internal-ip" is the internal IP of the emby server (it's not on local host)

 

Does your playback on a playstation work?

 

I don't have a playstation to test, you can test on mine and let me know if you want. 

 

[runtimesandbox 160]

Thanks will try it tonight and post back!

[runtimesandbox 160]

Also, do the set security headers need to be inside the location block or outside? (or does it not make a difference?)

[pir8radio 1305]

Also, do the set security headers need to be inside the location block or outside? (or does it not make a difference?)

 

I've always put mine inside my location block, I believe they can be in the server block.

 

So, did my server work on your ps4?   Im a bit curious. 

[runtimesandbox 160]

Unfortunately I did not get the chance to try last night and probably won't for the next few days.

 

Can I send you a dm when I'll get the chance too?

[runtimesandbox 160]

Luke still not working on the latest version of Emby Server

 

This is the error that is displayed on the TV:

 

 

Weirdly the trailers play fine

Edited April 2, 2019 by spudd

[Luke 40063]

Trailers play fine most likely because they're playing from youtube, and not your server. Unfortunately I don't have an answer for you but it definitely sounds proxy related to me.