newton031 0 Posted July 7, 2018 Share Posted July 7, 2018 For a lot of the videos on my library, iOS clients are unable to play them. They play fine on the web client, tvOS, etc. Attached are my server logs. Within the last five minutes, I tried to play the same file twice - the 1st time on iOS Emby and the 2nd time on web Emby. I tried both attempts on my iPad. The 2nd time played with no issues, but the first time crashed. Emby iOS is 1.5.2 Emby server is Version 3.4.1.0 Log.txt Link to comment Share on other sites More sharing options...
Luke 37071 Posted July 8, 2018 Share Posted July 8, 2018 Hi, we're looking into this, t hanks. Link to comment Share on other sites More sharing options...
newton031 0 Posted July 9, 2018 Author Share Posted July 9, 2018 Hi, we're looking into this, t hanks. Thanks. Any idea on what may be causing it? Link to comment Share on other sites More sharing options...
Luke 37071 Posted July 9, 2018 Share Posted July 9, 2018 We're still looking into it, thanks. Link to comment Share on other sites More sharing options...
shelleya7801 0 Posted July 18, 2018 Share Posted July 18, 2018 (edited) Just to throw another data point into the mix.. certain streamed and downloaded files will crash the app on my iPad Pro running ios 12 beta 3 and now 4. Happened on app version 1.5.3, and now again on 1.5.4. Happens with server 3.4.5 and now also with 3.5.0.0. Interestingly the same file doesn’t crash the app on my iPhone X running iOS 12 beta 4 (or 3, previously) using the same app and server versions. The file in particular is a 3.8GB MKV. I made an imgur album with file details pre and post conversion and which crashed the app. Not sure if it’ll be of help at all. Edited July 18, 2018 by shelleya7801 Link to comment Share on other sites More sharing options...
shelleya7801 0 Posted July 18, 2018 Share Posted July 18, 2018 https://imgur.com/a/sTdjXNB Sorry for the double post, mobile wouldn’t let me paste the link. Link to comment Share on other sites More sharing options...
Luke 37071 Posted July 18, 2018 Share Posted July 18, 2018 Thanks for the info. Link to comment Share on other sites More sharing options...
jasonsimth 0 Posted October 18, 2018 Share Posted October 18, 2018 (edited) For a lot of the videos on my library, iOS clients are unable to play them. They play fine on the web client, tvOS, etc. Attached are my server logs. Within the last five minutes, I tried to play the same file twice - the 1st time on iOS Emby and the 2nd time on web Emby. I tried both attempts on my iPad. The 2nd time played with no issues, but the first time crashed. Emby iOS is 1.5.2 Emby server is Version 3.4.1.0 hey for me it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it? Edited October 19, 2018 by jasonsimth Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 18, 2018 Share Posted October 18, 2018 We're looking into it, thanks. Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 19, 2018 Share Posted October 19, 2018 Intermittent video crashes are resolved in Emby for iOS 1.6.4. Thanks guys. Link to comment Share on other sites More sharing options...
mikkelmcl 2 Posted October 21, 2018 Share Posted October 21, 2018 (edited) I still have problems with an ipad closing the app right away a video is being played Edited October 21, 2018 by mikkelmcl Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 21, 2018 Share Posted October 21, 2018 I still have problems with an ipad closing the app right away a video is being played Hi there, can you please describe this in more detail? what exactly are you doing? Link to comment Share on other sites More sharing options...
mikkelmcl 2 Posted October 21, 2018 Share Posted October 21, 2018 that's when my ipad is going to play a video and the app closes 2018-10-21 20:10:19.078 Info HttpServer: HTTP POST http://:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.86 Safari/537.36 CrKey/1.35.134464 2018-10-21 20:10:19.081 Info HttpServer: HTTP Response 204 to . Time: 2ms. http://:8096/emby/Sessions/Playing/Progress 2018-10-21 20:10:19.617 Error HttpClient: Connection to http://:8080/dd.xml timed out 2018-10-21 20:10:19.627 Info HttpServer: HTTP POST http://:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.86 Safari/537.36 CrKey/1.35.137090 2018-10-21 20:10:19.629 Info HttpServer: HTTP Response 204 to . Time: 2ms. http://:8096/emby/Sessions/Playing/Progress 2018-10-21 20:10:19.690 Error Dlna: Error creating PlayTo device. *** Error Report *** Version: 3.5.3.0 Command line: C:\Users\mikkel\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows NT 6.2.9200.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Processor count: 4 Program data path: C:\Users\mikkel\AppData\Roaming\Emby-Server\programdata Application directory: C:\Users\mikkel\AppData\Roaming\Emby-Server\system MediaBrowser.Model.Net.HttpException: Connection to http://:8080/dd.xml timed out ---> System.OperationCanceledException: The operation was canceled. at System.Net.Http.HttpClient.HandleFinishSendAsyncError(Exception e, CancellationTokenSource cts) at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) --- End of inner exception stack trace --- at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at Emby.Dlna.PlayTo.SsdpHttpClient.GetDataAsync(String url, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.Device.CreateuPnpDeviceAsync(Uri url, IHttpClient httpClient, IServerConfigurationManager config, ILogger logger, ITimerFactory timerFactory, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager.AddDevice(UpnpDeviceInfo info, String location, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager._deviceDiscovery_DeviceDiscovered(Object sender, GenericEventArgs`1 e) MediaBrowser.Model.Net.HttpException at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at Emby.Dlna.PlayTo.SsdpHttpClient.GetDataAsync(String url, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.Device.CreateuPnpDeviceAsync(Uri url, IHttpClient httpClient, IServerConfigurationManager config, ILogger logger, ITimerFactory timerFactory, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager.AddDevice(UpnpDeviceInfo info, String location, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager._deviceDiscovery_DeviceDiscovered(Object sender, GenericEventArgs`1 e) InnerException: System.OperationCanceledException System.OperationCanceledException: The operation was canceled. at System.Net.Http.HttpClient.HandleFinishSendAsyncError(Exception e, CancellationTokenSource cts) at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at System.Net.Http.HttpClient.HandleFinishSendAsyncError(Exception e, CancellationTokenSource cts) at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 21, 2018 Share Posted October 21, 2018 Hi, can you please attach the complete log file? Thanks ! Link to comment Share on other sites More sharing options...
mikkelmcl 2 Posted October 22, 2018 Share Posted October 22, 2018 (edited) Hi, can you please attach the complete log file? Thanks ! have sent an email to you Edited October 22, 2018 by mikkelmcl Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 22, 2018 Share Posted October 22, 2018 What model ipad? Link to comment Share on other sites More sharing options...
mikkelmcl 2 Posted October 22, 2018 Share Posted October 22, 2018 What model ipad? ipad 4 Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 22, 2018 Share Posted October 22, 2018 ipad 4 Ok, that's iOS 10, right? Link to comment Share on other sites More sharing options...
mikkelmcl 2 Posted October 22, 2018 Share Posted October 22, 2018 yes version 10,3,3 Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 23, 2018 Share Posted October 23, 2018 Ok thanks. It looks like we have an iOS 10-specific issue and we'll need to get an update out for it. Thanks. Link to comment Share on other sites More sharing options...
mikkelmcl 2 Posted October 24, 2018 Share Posted October 24, 2018 it works now. 1000 thanks for the help Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 24, 2018 Share Posted October 24, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Rohanaj 15 Posted October 24, 2018 Share Posted October 24, 2018 @@Luke, one of my iPads is also an iPad 4 running 10.3.3. The latest update seems to have solved the issue of it crashing that @@mikkelmcl mentioned, but an interesting thing popped up now. If I'm watching a video in landscape orientation, when I stop playing it and hit the "<" back arrow to get out of the video, the Emby dashboard shows in portrait orientation instead of landscape and also seems to be a different resolution than the dashboard normally is. Rotating the iPad to portrait and then back to landscape gets it to shift back to normal resolution landscape orientation again, but it happens consistently whenever I exit a video on this version. It doesn't seem to be affecting playback though, from what I can tell. Link to comment Share on other sites More sharing options...
Luke 37071 Posted October 24, 2018 Share Posted October 24, 2018 Thanks for the info. We'll take a look. Link to comment Share on other sites More sharing options...
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