Premiere account - Shield says on trial

[tremor_tj 0]

Is there any way to get the Emby app on Shield to realize I have a lifetime premiere account?  It's telling me it's going to expire on July 19.  Works fine on my phone, just not on Shield.

[Luke 37068]

Hi, just to confirm, have you entered your Emby Premiere key into your Emby Server dashboard?

[maegibbons 1267]

Also, make sure the Shield has internet access.  Both server and client need to reach mb3admin.com.

 

This also assumes that the shield is connecting to a server where the key is installed.

 

Krs

 

Mark

[tremor_tj 0]

Yes,  the shield has access to the internet.  I have also entered the key in the dashboard.  As I said, the emby app on my phone works without the trial thing coming up, either on my home network or using cellular data.

 

I double checked networking on the Shield.  It's using DHCP through my router.  All other apps that require network access are working fine.

 

I'm stumped

[ebr 14913]

The Shield will recognize it is no longer a trial within 24 hours of entering the key.  When did you enter the key?

[tremor_tj 0]

According to my wife, it is no longer issuing the trial message.  It HAS been over 24 hours since I set everything up, but I should have checked this morning before leaving for work.  I'm guessing it activated last night somewhere in that 24 hour window.  It was probably later at night than I remembered when I installed. 

 

Thanks for the suggestions and taking the time to respond.

 

Advice to anyone with the same issue...give it 2 - 3 days.

[ebr 14913]

Just for clarification, if it had been expired, it  would have validated immediately.  It is only because the app was validated to operate that there was a lag and it was only cosmetic (indicating it was in trial).

 

In order to keep from hammering our server, the app caches successful validations for a period of time.  So we just needed to wait out this period.

 

Thanks.

[maegibbons 1267]

Hi

 

For my info (and possibly others)

 

Can you force it to re-validate by deleting the app data and cache?

 

Krs

 

Mark

[ebr 14913]

Hi

 

For my info (and possibly others)

 

Can you force it to re-validate by deleting the app data and cache?

 

Krs

 

Mark

 

Yes.  A clear data or re-install would do it.