newton031 0 Posted June 20, 2018 Share Posted June 20, 2018 I have iPhone, iPad, and Apple TV clients running from an Emby Server 3.4.1.0 on Windows 10. Every time I play a video, regardless of which client it is, the video crashes after about 2 mins. I attached the latest logs. The last time this happened was around 6am this morning. Log.txt Link to comment Share on other sites More sharing options...
ebr 14960 Posted June 20, 2018 Share Posted June 20, 2018 Hi. What does "the video crashes" mean exactly? Also, I believe there are probably some ffmpeg logs generated. Can you please reproduce the problem and post that ffmpeg log? Thanks. Link to comment Share on other sites More sharing options...
newton031 0 Posted June 23, 2018 Author Share Posted June 23, 2018 Hi. What does "the video crashes" mean exactly? Also, I believe there are probably some ffmpeg logs generated. Can you please reproduce the problem and post that ffmpeg log? Thanks. What I mean by "the video crashes" is that the video goes blank and leaves me with a black screen. It then takes me out of the video, and into the after. The app is unresponsive, and after a few minutes, it crashes as well and takes me to the home screen The ffmpeg logs is attached Log.txt Link to comment Share on other sites More sharing options...
newton031 0 Posted June 24, 2018 Author Share Posted June 24, 2018 What I mean by "the video crashes" is that the video goes blank and leaves me with a black screen. It then takes me out of the video, and into the after. The app is unresponsive, and after a few minutes, it crashes as well and takes me to the home screen The ffmpeg logs is attached I noticed that this only occurs with some videos. For example, here's a screenshot of one video that crashes Link to comment Share on other sites More sharing options...
Luke 37281 Posted June 24, 2018 Share Posted June 24, 2018 Can you provide a sample video for testing? Thanks. Link to comment Share on other sites More sharing options...
newton031 0 Posted June 24, 2018 Author Share Posted June 24, 2018 Can you provide a sample video for testing? Thanks. I'm a bit of a novice. How do I do provide a sample? The original video is rather large Link to comment Share on other sites More sharing options...
Luke 37281 Posted June 24, 2018 Share Posted June 24, 2018 How large? Link to comment Share on other sites More sharing options...
newton031 0 Posted June 26, 2018 Author Share Posted June 26, 2018 (edited) Strange issue. For the files that crash, I also noticed that they have the wrong metadata. I assumed Emby was pulling from my local metadata fetched by another software. But apparently, I needed to install the XML plugin to get it working. I posted about that problem here: https://emby.media/community/index.php?/topic/60183-unable-to-correct-wrong-metadata/&do=findComment&comment=590892 Once it used the local metadata and had the correct information, the videos no longer crash. I didn't realize metadata affected playback? Strange issue, but I'm glad everything is working now. Edited June 26, 2018 by newton031 Link to comment Share on other sites More sharing options...
Luke 37281 Posted June 29, 2018 Share Posted June 29, 2018 What software created the xml? For us, xml is now a legacy format, and we rely on community contributions to keep the plugin going. I'm surprised to hear a program is still creating files that way. However, having said that, while I'm glad your crashing is gone, I think it is coincidental about being related to files with xml. Link to comment Share on other sites More sharing options...
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