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thecajun

Top frame visable, bottom frame empty

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thecajun

I am running Emby-server on Fedora 26.  When I connect to my server from any browser on any computer, I see the top navigation frame, but bottom frame is blank.  The same symptom occurs on all platforms (ie Android tablet),  I have included the Emby log that results from page refresh.  When I first installed over a year ago, all looked normal.  Some time in last several months, this started.  I figured the next update would fix it, but that has been several updates ago.

2018-05-27 11:29:20.602 Info HttpServer: HTTP GET http://192.168.4.254:8096/web/css/images/favicon.ico. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:20.603 Info HttpServer: HTTP Response 304 to 192.168.4.35. Time: 1ms. http://192.168.4.254:8096/web/css/images/favicon.ico
2018-05-27 11:29:20.922 Info HttpServer: HTTP GET http://192.168.4.254:8096/web/strings/en-US.json?v=1527442162728. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:20.923 Info HttpServer: HTTP GET http://192.168.4.254:8096/web/bower_components/emby-webcomponents/strings/en-us.json?v=1527442162728. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:21.016 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 94ms. http://192.168.4.254:8096/web/strings/en-US.json?v=1527442162728
2018-05-27 11:29:21.089 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 166ms. http://192.168.4.254:8096/web/bower_components/emby-webcomponents/strings/en-us.json?v=1527442162728
2018-05-27 11:29:21.651 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/system/info/public. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:21.651 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 1ms. http://192.168.4.254:8096/emby/system/info/public
2018-05-27 11:29:21.747 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/System/Info. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:22.470 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 723ms. http://192.168.4.254:8096/emby/System/Info
2018-05-27 11:29:22.481 Info HttpServer: HTTP POST http://192.168.4.254:8096/emby/Sessions/Capabilities/Full. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:22.485 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/DisplayPreferences/usersettings?userId=e62ecea1c9774fc5bef18e14f10cb749&client=emby. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:22.485 Info HttpServer: WS ws://192.168.4.254:8096/embywebsocket?api_key=4c84a7a351a8493a9c920b74373b395c&deviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NDsgcnY6NTYuMCkgR2Vja28vMjAxMDAxMDEgRmlyZWZveC81Ni4wfDE1Mjc0Mzg4MTk1NzI1. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:22.486 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:22.487 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 2ms. http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749
2018-05-27 11:29:22.712 Info HttpServer: HTTP Response 204 to 192.168.4.35. Time: 231ms. http://192.168.4.254:8096/emby/Sessions/Capabilities/Full
2018-05-27 11:29:22.725 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 240ms. http://192.168.4.254:8096/emby/DisplayPreferences/usersettings?userId=e62ecea1c9774fc5bef18e14f10cb749&client=emby
2018-05-27 11:29:22.942 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Views. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:22.958 Info HttpServer: HTTP GET http://192.168.4.254:8096/web/bower_components/emby-webcomponents/themes/logowhite.png. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:22.959 Info HttpServer: HTTP Response 304 to 192.168.4.35. Time: 1ms. http://192.168.4.254:8096/web/bower_components/emby-webcomponents/themes/logowhite.png
2018-05-27 11:29:23.993 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 1052ms (slow). http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Views
2018-05-27 11:29:23.996 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Views. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.513 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 517ms. http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Views
2018-05-27 11:29:24.539 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/LiveTv/Programs/Recommended?userId=e62ecea1c9774fc5bef18e14f10cb749&IsAiring=true&limit=1&ImageTypeLimit=1&EnableImageTypes=Primary%2CThumb%2CBackdrop&EnableTotalRecordCount=false&Fields=ChannelInfo%2CPrimaryImageAspectRatio. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.623 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 84ms. http://192.168.4.254:8096/emby/LiveTv/Programs/Recommended?userId=e62ecea1c9774fc5bef18e14f10cb749&IsAiring=true&limit=1&ImageTypeLimit=1&EnableImageTypes=Primary%2CThumb%2CBackdrop&EnableTotalRecordCount=false&Fields=ChannelInfo%2CPrimaryImageAspectRatio
2018-05-27 11:29:24.633 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/LiveTv/Programs/Recommended?userId=e62ecea1c9774fc5bef18e14f10cb749&IsAiring=true&limit=1&ImageTypeLimit=1&EnableImageTypes=Primary%2CThumb%2CBackdrop&EnableTotalRecordCount=false&Fields=ChannelInfo%2CPrimaryImageAspectRatio. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.731 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 98ms. http://192.168.4.254:8096/emby/LiveTv/Programs/Recommended?userId=e62ecea1c9774fc5bef18e14f10cb749&IsAiring=true&limit=1&ImageTypeLimit=1&EnableImageTypes=Primary%2CThumb%2CBackdrop&EnableTotalRecordCount=false&Fields=ChannelInfo%2CPrimaryImageAspectRatio
2018-05-27 11:29:24.734 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/LiveTv/Programs/Recommended?userId=e62ecea1c9774fc5bef18e14f10cb749&IsAiring=true&limit=1&ImageTypeLimit=1&EnableImageTypes=Primary%2CThumb%2CBackdrop&EnableTotalRecordCount=false&Fields=ChannelInfo%2CPrimaryImageAspectRatio. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.739 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 5ms. http://192.168.4.254:8096/emby/LiveTv/Programs/Recommended?userId=e62ecea1c9774fc5bef18e14f10cb749&IsAiring=true&limit=1&ImageTypeLimit=1&EnableImageTypes=Primary%2CThumb%2CBackdrop&EnableTotalRecordCount=false&Fields=ChannelInfo%2CPrimaryImageAspectRatio
2018-05-27 11:29:24.755 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Video. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.755 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/Shows/NextUp?Limit=24&Fields=PrimaryImageAspectRatio%2CSeriesInfo%2CDateCreated%2CBasicSyncInfo&UserId=e62ecea1c9774fc5bef18e14f10cb749&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CBanner%2CThumb&EnableTotalRecordCount=false. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.788 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Audio. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.789 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=165db2549e77c71dacef0e83a95cc5de. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:24.792 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 38ms. http://192.168.4.254:8096/emby/Shows/NextUp?Limit=24&Fields=PrimaryImageAspectRatio%2CSeriesInfo%2CDateCreated%2CBasicSyncInfo&UserId=e62ecea1c9774fc5bef18e14f10cb749&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CBanner%2CThumb&EnableTotalRecordCount=false
2018-05-27 11:29:25.426 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 637ms. http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Items/Latest?Limit=16&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&ParentId=165db2549e77c71dacef0e83a95cc5de
2018-05-27 11:29:25.426 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 638ms. http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Audio
2018-05-27 11:29:25.427 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 673ms. http://192.168.4.254:8096/emby/Users/e62ecea1c9774fc5bef18e14f10cb749/Items/Resume?Limit=12&Recursive=true&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo&ImageTypeLimit=1&EnableImageTypes=Primary%2CBackdrop%2CThumb&EnableTotalRecordCount=false&MediaTypes=Video
2018-05-27 11:29:28.478 Info HttpServer: HTTP GET http://192.168.4.254:8096/emby/System/Endpoint. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
2018-05-27 11:29:28.480 Info HttpServer: HTTP Response 200 to 192.168.4.35. Time: 1ms. http://192.168.4.254:8096/emby/System/Endpoint
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Luke

Hi, I don't quite understand. Can you show a screenshot? thanks.

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thecajun

Sure.  Here it is.

 

Thank you for your reply.

 

I can use the "guide' option to get to channels, but the 'Live' also shows blank.

post-220668-0-88100900-1527453473_thumb.jpg

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Luke

If you click the menu button in the upper left, do you have content there?

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thecajun

Clicking on top left icon (looks like 3 line icon on my system), I do get a navigation menu on the left.  That is how I get to 'Guide' and then to my channels.  That is ONLY way I get to my channels other then 'Search'.  The 'Live' get me back to blank bottom frame.

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Luke

Click your user icon in the top right, then home screen settings. It sounds like you may customized your home screen to not show anything.

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thecajun

That is not the case.  I have attached screen shot.  As you can see, all options have been set.

 

Recall from earlier post, I get the same blank frame on Android.  This may indicate server issue, but I have not seen any errors in logs.

post-220668-0-45936700-1527520736_thumb.jpg

Edited by thecajun

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Luke

Strange. Can you try clearing browsing data? Thanks.

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thecajun

I cleared cache.  Tried IE, Edge, Firefox, all the same, even on other computers.

 

I can't even get Favorites to show up.

 

Since this also occurs on Android (I tried 2), wouldn't that indicate a problem with server?

 

Also, where can I find information describing the "Home Screen Section #"?  I do not see other sections.

Edited by thecajun

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Luke

Can you let me know if this also happens in the online web app at http://app.emby.media ?

 

Thanks.

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thecajun

I followed that link.  I entered my login information, then tried to add a server.  Is that what you are asking?  I entered my public IP (firewall ports are forwarded to my server) but it does not connect to it.

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Luke

Did you try your local IP?

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thecajun

I am uncertain what you are asking.  Is there a 'web app' for Windows?  I connect to my local server via browser.  Is there any other way to connect?

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thecajun

I just completed installing clean Fedora 28 virtual machine.  I then ran this.

dnf install https://github.com/MediaBrowser/Emby.Releases/releases/download/3.4.1.0/emby-server-rpm_3.4.1.0_x86_64.rpm

With this, I get the same results.

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Luke

Did you setup any libraries?

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thecajun

Whats does setting up a library have to do with seeing blank home page?  Yes, I do have library set up.  If I set section 1 to mymedia, I do see icons.  One is Live TV.  If I click Live TV, I still get a blank frame.

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Luke

Because I want to make sure you actually have content to display.

 

So it sounds like on a fresh install this is resolved for the home screen, correct?

 

Can you show a screenshot of the live TV page that you're saying is blank?

 

Thanks.

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thecajun

Ok, that makes sense. I do get 'My Media'.

 

No, the fresh install also fails to show 'Live TV' on home screen.

 

There are several screen shots in attached zip.

Emby.zip

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Luke

This looks like you haven't setup a live tv guide data provider yet.

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thecajun

I filled the rest of the 'sections' with different selections.  Only 'My Media' and 'Latest Movies' show up on home page.

 

Screen shots attached.

Emby.zip

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Luke

If the sections have no content then you're not going to see anything.

 

It looks you might just be perceiving a problem that doesn't exist, no?

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thecajun

If I need a 'live tv guide data provider', why do I see the channel guide when I go to Media->Guide?

 

How do I figure out which guide I need?

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Luke

You can use some screens without a live tv guide data provider, such as the one you found, while others depend on guide data.

 

I would start with schedules direct and see if they have guide data for your location. Thanks.

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thecajun

Is there a free guide? schedules direct charges.  Not yet ready to commit to that.

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Luke

Yes xmltv option can help with that, although you'll need to find a source for data. @@Latchmor, @@Senna or @@andyblac644 may have some tips.

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