HoarderofData 0 Posted May 5, 2018 Share Posted May 5, 2018 on my Shield tv whenever I play a tv show or movie there is no audio and the fast forward and rewind functions does not work. It just restarts the tv episode or movie. Log.log Link to comment Share on other sites More sharing options...
ebr 14930 Posted May 5, 2018 Share Posted May 5, 2018 Hi. That log is unreadable for me. Can you please explain more about what you are trying to play? Can you also try refreshing the item from the web app? Thanks. Link to comment Share on other sites More sharing options...
Luke 37113 Posted May 5, 2018 Share Posted May 5, 2018 Hi, yes, can you answer Ebr's questions as well as attach an Emby server log? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
HoarderofData 0 Posted May 11, 2018 Author Share Posted May 11, 2018 I have refreshed the media still the same result. The media in question is the ice road truckers series. As for the log other than trying to copy it out of the log file into a notepad document. I am not sure how to get it. As it is not in an easily accessible place on Synology which is what the server is running on. Link to comment Share on other sites More sharing options...
Luke 37113 Posted May 11, 2018 Share Posted May 11, 2018 I have refreshed the media still the same result. The media in question is the ice road truckers series. As for the log other than trying to copy it out of the log file into a notepad document. I am not sure how to get it. As it is not in an easily accessible place on Synology which is what the server is running on. Hi, you can get it from the emby server dashboard. Instructions are in the link provided previously. Thanks ! Link to comment Share on other sites More sharing options...
DerrickM 23 Posted January 19, 2021 Share Posted January 19, 2021 im having this issue currently on a 4k firetv while direct playing embyserver.txt Link to comment Share on other sites More sharing options...
DerrickM 23 Posted January 19, 2021 Share Posted January 19, 2021 interestingly its only with certain shows/movies on certain platforms. I cant make sense of it. Link to comment Share on other sites More sharing options...
ebr 14930 Posted January 19, 2021 Share Posted January 19, 2021 Hi. That is an indication that seeking is failing. Try refreshing metadata on them. If that doesn't work, try a simple remux on one of them. Link to comment Share on other sites More sharing options...
DerrickM 23 Posted January 20, 2021 Share Posted January 20, 2021 I did refresh the all metadata excepting the image, still not working for that show on firetv stick 4k. But the same show on my phone or computer works fine. And other shows on the fire tv seem to work as well. Do you mean to try and have the server convert an episode to see if it works then? Link to comment Share on other sites More sharing options...
ebr 14930 Posted January 20, 2021 Share Posted January 20, 2021 Hi. No, I meant use a tool like mkvtoolnix to just re-package the file with proper headers. Link to comment Share on other sites More sharing options...
Luke 37113 Posted January 23, 2021 Share Posted January 23, 2021 Hi @DerrickM has this helped you? Link to comment Share on other sites More sharing options...
DerrickM 23 Posted January 25, 2021 Share Posted January 25, 2021 so I downloaded the tool @ebr mentioned but tbh, I'm not sure how to use it to re-package with proper headers. Also, wouldn't it have that issue on every platform not just fire tv? Link to comment Share on other sites More sharing options...
ebr 14930 Posted January 25, 2021 Share Posted January 25, 2021 Hi. Assuming you installed the GUI version, just drag the video file onto the window and then hit the button to start the remux. Link to comment Share on other sites More sharing options...
Luke 37113 Posted January 31, 2021 Share Posted January 31, 2021 @DerrickM ? Link to comment Share on other sites More sharing options...
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