Paul77nz 8 Posted May 1, 2018 Share Posted May 1, 2018 (edited) Many (but not all) movie trailers aren't playing in the latest Xbox One release (1.1.207.70) , I just get a black screen when I try to play most trailers. They work fine in Emby Theater 1.1.270.0 (from app store) on Windows 10. Thanks EDIT: added Windows 10 app version number. Edited May 1, 2018 by Paul77nz Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 1, 2018 Share Posted May 1, 2018 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Paul77nz 8 Posted May 2, 2018 Author Share Posted May 2, 2018 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! @@Luke, sorry, should have included server log in first post. Attached now. Also, server version is 3.3.1.0. The screen just goes black and stays that way until I press the 'stop' button on the remote. Thanks server-63660881456.txt Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 3, 2018 Share Posted May 3, 2018 Can you please try with the new server release? thanks. Link to comment Share on other sites More sharing options...
Paul77nz 8 Posted May 4, 2018 Author Share Posted May 4, 2018 Can you please try with the new server release? thanks. @@Luke have updated to latest server release, still gt black screen for most trailers Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 6, 2018 Share Posted May 6, 2018 How are you starting the trailer? from the movie detail screen by clicking the trailer button? Link to comment Share on other sites More sharing options...
Paul77nz 8 Posted May 8, 2018 Author Share Posted May 8, 2018 How are you starting the trailer? from the movie detail screen by clicking the trailer button? Yes, that's right. Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 8, 2018 Share Posted May 8, 2018 I suspect this is a youtube trialer. When you play it in the web app, does the loading icon look like the youtube loading icon? Link to comment Share on other sites More sharing options...
Paul77nz 8 Posted May 8, 2018 Author Share Posted May 8, 2018 Yes, they are YouTube ones. But they are all working in the Emby Theater app for Windows 10, so I assumed they should work the same in Emby Theater for Xbox One? Isn't it more or less the same app? And it's not just one or two trailers, it seems to be most of them. Thanks Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 9, 2018 Share Posted May 9, 2018 Ok yes I can reproduce this on Xbox. I wonder if the youtube resources are being blocked. Unfortunately this could result in us not being able to use the youtube trailers anymore. Link to comment Share on other sites More sharing options...
Paul77nz 8 Posted May 9, 2018 Author Share Posted May 9, 2018 Ok yes I can reproduce this on Xbox. I wonder if the youtube resources are being blocked. Unfortunately this could result in us not being able to use the youtube trailers anymore. @@Luke Xbox One just runs a version of Windows 10 though and the Emby Theater app on Windows 10 Pro plays them fine, so hopefully not YouTube blocking them. Any way, I'll leave it with you since you have been able to reproduce it. But let me know if you require any more info from me. Thanks for your help. Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 10, 2018 Share Posted May 10, 2018 Yea unfortunately they are close but not exactly the same. Link to comment Share on other sites More sharing options...
Paul77nz 8 Posted May 11, 2018 Author Share Posted May 11, 2018 I'm sure some of the trailers that do play correctly are YouTube. Any way, I'm sure if it's possible to fix it you'll figure it out. Thanks again Link to comment Share on other sites More sharing options...
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