seany187 0 Posted April 13, 2018 Share Posted April 13, 2018 (edited) I just installed a fresh clean version of Emby onto my Synology NAS and am unable to play movies on any device if transcoding is used. I paid for the Pro version on my iOS devices and I get "Playback Error, no compatible streams are currently available". I get the same error when streaming from the web or any other device. When I check the logs I see the following error: smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv: Protocol not found Did you mean file:smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv? Here is the full log. 2018-04-13 10:45:46.539Application version: 3.3.1.0http://mediaserver:8096/emby/videos/973ca4f5c98919d378ea143c848603c3/live.m3u8?DeviceId=e0121217bdd51a5f4b4ba45c1e6880918f27162d&MediaSourceId=973ca4f5c98919d378ea143c848603c3&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=139808000&AudioBitrate=192000&PlaySessionId=0b5af6891390414a99160d0872425174&api_key=fc13cbd00af64393aee9671d75d0b16d&TranscodingMaxAudioChannels=2&RequireAvc=true&Tag=b3dd2fc3b2426f6c7f35009b66b13894&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=51&h264-deinterlace=true&allowVideoStreamCopy=false&allowAudioStreamCopy=false{"Protocol":"File","Id":"973ca4f5c98919d378ea143c848603c3","Path":"smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv","Type":"Default","Container":"mkv","Name":"The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv","IsRemote":false,"ETag":"b3dd2fc3b2426f6c7f35009b66b13894","ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"VideoType":"VideoFile","MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{}}User policy for Sean: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True/var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -f matroska -i "smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -sn -codec:v:0 libx264 -pix_fmt yuv420p -preset veryfast -crf 23 -maxrate 139808000 -bufsize 279616000 -profile:v high -level 4.1 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames "expr:gte(t,n_forced*3)" -flags -global_header -vsync -1 -codec:a:0 libmp3lame -ac 2 -ab 192000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_list_entry_prefix "hls/0a7f4b343fcee9f39afc1571be97cf05/" -segment_list_type m3u8 -segment_start_number 0 -segment_list "/tmp/transcoding-temp/0a7f4b343fcee9f39afc1571be97cf05.m3u8" -y "/tmp/transcoding-temp/0a7f4b343fcee9f39afc1571be97cf05%d.ts"ffmpeg version 3.3.3-20170905T035439UTC Copyright © 2000-2017 the FFmpeg developersbuilt with gcc 5.4.0 (GCC)configuration: --prefix=/var/packages/EmbyServer/target/ffmpeg --enable-cross-compile --cross-prefix=arm-linux-gnueabihf- --target-os=linux --disable-rpath --arch=arm --cpu=cortex-a9 --enable-thumb --enable-libzimg --enable-gpl --enable-shared --disable-static --disable-debug --disable-ffplay --disable-ffserver --disable-doc --disable-htmlpages --disable-manpages --disable-podpages --disable-txtpages --enable-gnutls --enable-libass --enable-libmp3lame --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxvid --enable-libfreetype --enable-fontconfig --enable-gray --enable-libfribidi --enable-libvidstab --disable-indev=sndio --disable-outdev=sndio --extra-version=20170905T035439UTC --extra-libs='-lm -ldl -lrt -lpthread -llzma -lz -lstdc++ 'libavutil 55. 58.100 / 55. 58.100libavcodec 57. 89.100 / 57. 89.100libavformat 57. 71.100 / 57. 71.100libavdevice 57. 6.100 / 57. 6.100libavfilter 6. 82.100 / 6. 82.100libswscale 4. 6.100 / 4. 6.100libswresample 2. 7.100 / 2. 7.100libpostproc 54. 5.100 / 54. 5.100smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv: Protocol not foundDid you mean file:smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv?ffmpeg version 3.3.3-20170905T035439UTC Copyright © 2000-2017 the FFmpeg developersbuilt with gcc 5.4.0 (GCC)configuration: --prefix=/var/packages/EmbyServer/target/ffmpeg --enable-cross-compile --cross-prefix=arm-linux-gnueabihf- --target-os=linux --disable-rpath --arch=arm --cpu=cortex-a9 --enable-thumb --enable-libzimg --enable-gpl --enable-shared --disable-static --disable-debug --disable-ffplay --disable-ffserver --disable-doc --disable-htmlpages --disable-manpages --disable-podpages --disable-txtpages --enable-gnutls --enable-libass --enable-libmp3lame --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxvid --enable-libfreetype --enable-fontconfig --enable-gray --enable-libfribidi --enable-libvidstab --disable-indev=sndio --disable-outdev=sndio --extra-version=20170905T035439UTC --extra-libs='-lm -ldl -lrt -lpthread -llzma -lz -lstdc++ 'libavutil 55. 58.100 / 55. 58.100libavcodec 57. 89.100 / 57. 89.100libavformat 57. 71.100 / 57. 71.100libavdevice 57. 6.100 / 57. 6.100libavfilter 6. 82.100 / 6. 82.100libswscale 4. 6.100 / 4. 6.100libswresample 2. 7.100 / 2. 7.100libpostproc 54. 5.100 / 54. 5.100smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv: Protocol not foundDid you mean file:smb://mediaserver/video/The Princess and The Frog 2009 BluRay 1080p DD5.1 H265-d3g.mkv? Edited April 13, 2018 by seany187 Link to comment Share on other sites More sharing options...
Luke 37994 Posted April 14, 2018 Share Posted April 14, 2018 Hi, thanks for the report. I will check with our package maintainer about support for the smb protocol in the ffmpeg build. Thanks. Link to comment Share on other sites More sharing options...
solabc16 379 Posted April 15, 2018 Share Posted April 15, 2018 Hello @@seany187 Have you had a chance to look at these threads:- https://emby.media/community/index.php?/topic/38561-add-media-library-from-second-synology-box/ https://emby.media/community/index.php?/topic/54055-access-smb-share-and-add-it-to-a-library/ You could look at mounting the SMB resource within your NAS' native file system as a 'workaround'. Best - James Link to comment Share on other sites More sharing options...
seany187 0 Posted April 16, 2018 Author Share Posted April 16, 2018 Hi James! Yes I tried both these methods! In-fact, even if I do it without the network share alternative, it still says SMB:// Hello @@seany187 Have you had a chance to look at these threads:- https://emby.media/community/index.php?/topic/38561-add-media-library-from-second-synology-box/ https://emby.media/community/index.php?/topic/54055-access-smb-share-and-add-it-to-a-library/ You could look at mounting the SMB resource within your NAS' native file system as a 'workaround'. Best - James Link to comment Share on other sites More sharing options...
Luke 37994 Posted April 16, 2018 Share Posted April 16, 2018 The workarounds will work just fine. That's what all users did before we added smb support. Try removing your library, then adding it back using the methods linked to above. Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
alecweb04 0 Posted July 29, 2018 Share Posted July 29, 2018 (edited) Has there been any update here? I'm having the same issues. The worst part is, it now works with Plex (i have a synology DS218Play and i just installed the public alpha version of Plex for RealTek CPU), but I dont wanna use Plex and I am a life-time Emby Premier member. Thanks ps: my issue is with playback on some files, exactly the same specs as the video file listed on the first message of this thread. Edited July 29, 2018 by alecweb04 Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 29, 2018 Share Posted July 29, 2018 This should be resolved in Emby Server 3.5.1. If you are having difficulty then please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
alecweb04 0 Posted July 30, 2018 Share Posted July 30, 2018 Here attached is the log. It is a 1080p HEVC video and DTS 5.1 audio. When i try to play it from the web's interface, it either spins forever (with a grey screen and not access to any button) or it winds up playing and stops every 2 seconds. Thank you for you help. Very much appreciated. Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 30, 2018 Share Posted July 30, 2018 Hi there, did you forget to attach the log? Thanks ! Link to comment Share on other sites More sharing options...
alecweb04 0 Posted July 30, 2018 Share Posted July 30, 2018 Sorry. Chose the file but didn't click on "attach this file". Here it is.Log_alecweb04.txt Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 30, 2018 Share Posted July 30, 2018 Sorry. Chose the file but didn't click on "attach this file". Here it is.Log_alecweb04.txt The issue is you're just not getting fast enough transcoding. Burning in subtitles can be painful. can you try turning them off and see if that helps? Thanks. Link to comment Share on other sites More sharing options...
solabc16 379 Posted July 30, 2018 Share Posted July 30, 2018 @@Luke, let me know if there is anything specific you need me to look at. There shouldn't be a need for FFmpeg to support SMB in this specific context. Best - James Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 30, 2018 Share Posted July 30, 2018 Right, it's not related to smb. Link to comment Share on other sites More sharing options...
alecweb04 0 Posted July 31, 2018 Share Posted July 31, 2018 The issue is you're just not getting fast enough transcoding. Burning in subtitles can be painful. can you try turning them off and see if that helps? Thanks. I tried turning off the subtitles and the movie does start much faster than with them on but stops every 2 seconds at first. After a while, it seems to start playing (after it stops completely, I wait for a short while and i hit play again, although it was never paused manually). It plays no problem on Plex though (same Synology DS218Play) which leads me to believe it must be something else than transcoding speed only. Regarding FFmepg, without it, most of my movies fail to play (at least at the time i installed it). I didnt have any of those problems until recently. Not sure if it corresponds to the latest update. If i can provide any other logs to help please let me know. I do not want to go back to Plex. Link to comment Share on other sites More sharing options...
Luke 37994 Posted July 31, 2018 Share Posted July 31, 2018 Please try Emby Server 3.5.2 once available and see if that has any impact. Regarding FFmepg, without it, most of my movies fail to play (at least at the time i installed it). Emby bundles it's own self-contained version. Your installed version, or lack thereof won't have any impact. Link to comment Share on other sites More sharing options...
solabc16 379 Posted July 31, 2018 Share Posted July 31, 2018 Hello @@alecweb04 If possible, can you run the send logs utility - details here:- https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs Are you sure Plex was transcoding the same content, as opposed to direct playing it? The FFmpeg performance is primarily driven by your CPU, so I wouldn't expect Plex or Emby be the significant factor in this respect. Best - James Link to comment Share on other sites More sharing options...
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