xsnipuhx 2 Posted April 1, 2018 Share Posted April 1, 2018 Good evening! I'm running into an issue where I'll be watch a TV show and when it starts to play the next episode, it will just show a black screen. The emby on screen notification that says what is playing show its playing but it just stays black. The app even shows its playing, but not doing anything. Only way to fix it is to open the app and navigate to the episode in the episode guide. Is this a known issue? Any ideas or anything I can post to help out? Link to comment Share on other sites More sharing options...
Luke 37119 Posted April 1, 2018 Share Posted April 1, 2018 Hi there, welcome. Please discuss an example and attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted April 2, 2018 Author Share Posted April 2, 2018 (edited) Hi Luke, Thanks for the quick reply! I attached a server log for you. Anything else I can supply? Edit: removed file Edited April 5, 2018 by xsnipuhx Link to comment Share on other sites More sharing options...
Luke 37119 Posted April 2, 2018 Share Posted April 2, 2018 Hi, there's a lot of playback sessions in this log file. At what time did the problem occur? Thanks ! Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted April 5, 2018 Author Share Posted April 5, 2018 (edited) Hi again Luke. You guys are prompt, I really appreciate that! Here's another log file. This time it happened at 06:20am and around 11:30pm. Edit: removed the file Edited May 11, 2018 by xsnipuhx Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 17, 2018 Share Posted May 17, 2018 Hi there, can you please try Emby Server 3.4.1 and let us know if there is still an issue? Thanks ! Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted May 18, 2018 Author Share Posted May 18, 2018 I will keep you posted. My Emby was already at 3.4.1 and it was still doing it a few days ago. But let me try it out for a week or so and I'll report back. Thanks for staying on top of this. Worth my life time sub Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 18, 2018 Share Posted May 18, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted May 27, 2018 Author Share Posted May 27, 2018 Hi Luke, Reporting back in. Still having issues, but I think I noticed something this time. My SO seems to watch one series at a time, as where I have a playlist(4k+ playlist) going when I use it and it seems to happen to both of us when we use the playlist. Doesn't seem to happen when she watches one series at a time. Uploading a log file. Happened quite a few times around 8pm or 20:00 embyserver.txt Link to comment Share on other sites More sharing options...
ebr 14935 Posted May 27, 2018 Share Posted May 27, 2018 Hi. Does it also happen only when playing through ChromeCast? Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted May 27, 2018 Author Share Posted May 27, 2018 Yes. We only play through a Chromecast. Link to comment Share on other sites More sharing options...
Luke 37119 Posted May 28, 2018 Share Posted May 28, 2018 We'll test this out, thanks. Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted December 3, 2018 Author Share Posted December 3, 2018 Hi there. Any word on this? This is super annoying to my wife and I. Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 3, 2018 Share Posted December 3, 2018 I have not been able to reproduce this. have you updated to the latest version of Emby Server (3.5.3) ? Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted December 3, 2018 Author Share Posted December 3, 2018 Evening Luke. Dashboard is reporting 3.5.3.0. I believe I have tried to uninstall before, but what would I need to delete to get rid of all the settings? They seem to stay through an uninstall. Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 3, 2018 Share Posted December 3, 2018 If you want to try that, you could uninstall and then delete this folder: C:\Users\Administrator\AppData\Roaming\Emby-Server Thanks. Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted December 3, 2018 Author Share Posted December 3, 2018 I'll do this and report back. If it still happens, would a video of what it is doing help at all? Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 3, 2018 Share Posted December 3, 2018 Sure. Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted December 11, 2018 Author Share Posted December 11, 2018 (edited) Hey Luke, Sorry for the delayed response. I'm not sure how much this will help, but here is the video. I just did a full wipe on my Emby install and reinstalled from scratch and its still doing it. https://photos.app.goo.gl/ZqeWKPv4zag3iY1z7 Casting to a Chromecast Ultra Edit: removed location from video Edited December 11, 2018 by xsnipuhx Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 11, 2018 Share Posted December 11, 2018 Quick question, once this happens for a video, does it happen consistently each time for the same video? Or is it random? Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted December 13, 2018 Author Share Posted December 13, 2018 No it will not happen every time. It's very sporadic. Once I open the app and manually play the next episode it won't do it again though. It happens with any series that we play. Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 13, 2018 Share Posted December 13, 2018 So only on the first episode within a sequence? Link to comment Share on other sites More sharing options...
xsnipuhx 2 Posted December 27, 2018 Author Share Posted December 27, 2018 Just wanted to give you a heads up Luke. It appears with the beta version of the app i installed earlier this week that everything seems to have cleared up. Things autoplay now like they should. It also might be due to the fact that I "unoptimised" battery for the app. Link to comment Share on other sites More sharing options...
Luke 37119 Posted December 27, 2018 Share Posted December 27, 2018 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
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