Samsung App Streaming Issue

[gravyboy 0]

I've got an issue streaming ANY media to my Samsung using the official Emby App and get the "No media streams available" error.  Works fine when streaming to PC/iPad.  

 

Model :ue55h6400

F/W: t-mst14deuc-2880.2

Ap version : 0.112

 

 

Example of one of the media types failing to play is below.  Any advice would be great.  Thanks !

 

Media Info

Video

Title720P H264
CodecH264
AVCYes
ProfileHigh
Level41
Resolution1280x720
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate29.9700317
Bitrate3613 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames1
NAL4

 

 

 

 

AudioTitleEng Dolby Digital 5.1 Default
Languageeng
CodecAC3
Layout5.1
Channels6 ch
Bitrate384 kbps
Sample rate48000 Hz
DefaultYes

SubtitleTitleEng
Languageeng
CodecSRT
DefaultNo
ForcedNo
ExternalYes

Containermkv

 

 

 

[Luke 37175]

Hi there, we're sorry to hear about this. Can you please attach the emby server log? you can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

Thanks.

[gravyboy 0]

Thanks for quick response.  I don't have access to the emby server - this is hosted externally.

[Luke 37175]

Ok. We're going to need whoever manages it to be involved here so that we can collect that information. Thanks.

[gravyboy 0]

Ok, I'll post a support ticket with them and get back to you.  Cheers.