neik 837 Posted March 4, 2018 Share Posted March 4, 2018 Yesterday I gave Emby for Samsung (Model: UE46F8580) a try and ended up with mixed impressions. While I was able to direct stream some files other didn't work that well and ended up being transcoded. The reason for being transcoded was always something like "Subtitle format not supported by device". Here are two screenshots of the media information of two files which one was transcoded and the other was direct streamed: (Direct stream) (Transcoding) To be honest the only difference I see is that the one that was transcoded has external subtitles. Might that be the reason? Any hint is appreciated. Thanks! :-) Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 4, 2018 Share Posted March 4, 2018 According to research it does look like subrip in mkv files might be supported, so this is something we can look at adding in an upcoming update to the app. Thanks. @@SamES Link to comment Share on other sites More sharing options...
neik 837 Posted March 4, 2018 Author Share Posted March 4, 2018 Hi Luke, thanks for the feedback! Do you have an explanation why the one file does direct stream and the other one transcodes? Both files are with h264 encoded and the type subtitle seem to be the same - at least to me. Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 4, 2018 Share Posted March 4, 2018 We'd have to look at the ffmpeg logs to determine that. thanks. Link to comment Share on other sites More sharing options...
FrostByte 5055 Posted March 4, 2018 Share Posted March 4, 2018 (edited) Are they the same? The forced subtitle in the first pic is SubRip, the second forced subtitle says SUB Edited March 4, 2018 by FrostByte Link to comment Share on other sites More sharing options...
FrostByte 5055 Posted March 4, 2018 Share Posted March 4, 2018 (edited) Which Samsung app are you using? The store app, or the download? Noticed you have a 2013 F-series and in Germany? Edited March 4, 2018 by FrostByte Link to comment Share on other sites More sharing options...
neik 837 Posted March 4, 2018 Author Share Posted March 4, 2018 We'd have to look at the ffmpeg logs to determine that. thanks. Here you go, Luke. ffmpeg-transcode-65242067-a069-412e-b91b-5c307119bc43.txt Which Samsung app are you using? The store app, or the download? Noticed you have a 2013 F-series and in Germany? I changed the region of my tv to install the official Emby App from the US store. And yes to the last questions. ;-) 1 Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 4, 2018 Share Posted March 4, 2018 It appears to be due to the app not thinking the subtitles are supported. I would suggest updating to the latest version of Emby Server. That won't necessarily change anything, but will help us rule out an issue with the older version. Thanks. 1 Link to comment Share on other sites More sharing options...
neik 837 Posted March 4, 2018 Author Share Posted March 4, 2018 @@Luke, will try the latest server version and will then come back to you (might take a couple of days). Big thanks to both of you so far! Link to comment Share on other sites More sharing options...
FrostByte 5055 Posted March 4, 2018 Share Posted March 4, 2018 Here's the page from your manual on supported subtitles in case @SamES needs that Link to comment Share on other sites More sharing options...
neik 837 Posted March 5, 2018 Author Share Posted March 5, 2018 Hi @@Luke, with the latest stable version (3.3.1.0) transcoding is still forced. The transcode log is attached. Whenever I delete the external subtitles the file that was transcoded before will be direct streamed. Is there anything else I can do to avoid the transcoding? ffmpeg-transcode-706ff779-557b-4462-ab86-8557101ae517.txt Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 5, 2018 Share Posted March 5, 2018 You'll need to wait for an update to the app, thanks. 1 Link to comment Share on other sites More sharing options...
neik 837 Posted March 6, 2018 Author Share Posted March 6, 2018 (edited) @@Luke, just one more question: Is this a generell Emby for Samsung problem or a specific problem of the F-series? Edited March 6, 2018 by neik Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 6, 2018 Share Posted March 6, 2018 It's just something we missed and the app requires an update. thanks. Link to comment Share on other sites More sharing options...
neik 837 Posted March 11, 2018 Author Share Posted March 11, 2018 @@Luke, after further testing I encountered that problem on my Nexus 4 as well. As soon as I add the external (idx/sub) to the stream it starts transcoding. Would a log help here? For what it's worth: Converting the image-based subs (idx/sub) to text-based subs (srt) solves that issue. Text-based subs seem to be more (let's say) device-friendly. Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 11, 2018 Share Posted March 11, 2018 This isn't necessarily a problem. Not all devices support sub/idx so transcoding would be normal in those cases. Link to comment Share on other sites More sharing options...
neik 837 Posted March 11, 2018 Author Share Posted March 11, 2018 @@Luke, just tried the streaming using the WebInterface of Emby on my PC -> same result. The moment I turn the externals subs on it starts transcoding. Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 11, 2018 Share Posted March 11, 2018 Again, did you read my previous response? Web browsers do not support sub/idx so this is normal. Link to comment Share on other sites More sharing options...
neik 837 Posted March 11, 2018 Author Share Posted March 11, 2018 Well, I am sorry but I do not have a list with supported devices so I have to ask. I am trying to help over here by narrowing down the issue. Now that I know that converting the subs the transcoding no longer is a problem for me. Link to comment Share on other sites More sharing options...
Luke 37167 Posted March 11, 2018 Share Posted March 11, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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