NearWinter 1 Posted February 23, 2018 Share Posted February 23, 2018 (edited) I'm attempting to reinstall Emby, and now I'm getting this error and unable to successfully install. Below is the server-install.log MediaBrowser.Server.Installer.exe Information: 0 : Request: {"Operation":"Install","Product":"server","PackageClass":"Release","Version":{"Major":4,"Minor":0,"Build":-1,"Revision":-1,"MajorRevision":-1,"MinorRevision":-1},"ServiceName":""} MediaBrowser.Server.Installer.exe Information: 0 : Creating install session for server MediaBrowser.Server.Installer.exe Error: 0 : Error installing Visual Studio C++ runtime The request was aborted: Could not create SSL/TLS secure channel. MediaBrowser.Server.Installer.exe Information: 0 : Installing Emby Server MediaBrowser.Server.Installer.exe Information: 0 : Attempting to retrieve latest version of MBServer MediaBrowser.Server.Installer.exe Information: 0 : Getting github releases for MediaBrowser Emby minVersion: 1.0.0 level: Release MediaBrowser.Server.Installer.exe Information: 0 : Github url: https://api.github.com/repos/MediaBrowser/Emby/releases?v=636549405298218452 MediaBrowser.Server.Installer.exe Information: 0 : Error getting package version: The request was aborted: Could not create SSL/TLS secure channel. MediaBrowser.Server.Installer.exe Information: 0 : Version is 3.0 MediaBrowser.Server.Installer.exe Information: 0 : Downloading Emby Server version 3.0 MediaBrowser.Server.Installer.exe Error: 0 : Error downloading. Installation aborting. Object reference not set to an instance of an object. Here is the graphical error I am receiving as well. Edited February 23, 2018 by NearWinter Link to comment Share on other sites More sharing options...
Guest asrequested Posted February 23, 2018 Share Posted February 23, 2018 Try deleting the folder and rebooting the machine. Link to comment Share on other sites More sharing options...
NearWinter 1 Posted February 23, 2018 Author Share Posted February 23, 2018 I've deleted every file relating to emby and restarted, no luck Link to comment Share on other sites More sharing options...
Guest asrequested Posted February 23, 2018 Share Posted February 23, 2018 Oh my bad. I thought it was installation error. It's a download error. Looks like it's having an issue connecting to GitHub, possibly. Link to comment Share on other sites More sharing options...
Luke 37065 Posted February 23, 2018 Share Posted February 23, 2018 Are windows updates up to date? Link to comment Share on other sites More sharing options...
Wizzkidy 3 Posted February 23, 2018 Share Posted February 23, 2018 (edited) Hi, I have the same exact error on a brand new build server 2012 fully updated virtual machine. Edited February 23, 2018 by Wizzkidy Link to comment Share on other sites More sharing options...
tjmcd.314 4 Posted February 23, 2018 Share Posted February 23, 2018 Also having the same issue. I am on windows 10 (version 1709, build 16299.248), and it is currently up to date. Emby server is on version 3.2.36.0. Trying to update from the dashboard fails (the app update log says it's because it can't extract the downloaded zip file). I read another post that indicated that updating from 3.2.36.0 was problematic, and that the solution was to run the installer from the website. So I downloaded the latest release from the website, but running the setup.exe gives the same error as the OP (error downloading package...). Things i've tried: -disabling anti-virus and windows firewall -clearing the clickonce cache with the following code "rundll32 dfshim CleanOnlineAppCache". This resulted in an additional prompt when running the installer about whether I wanted to run or cancel, I chose to run, it prompted for UAC elevation (because I am a standard user), then it still fails with the same error. -adding clickonce trust prompt keys to the registry, this didn't seem to do anything. -running as administrator -restarting windows -logging into a vpn connection. I saw another post from a few years back, where someone indicated that their IP had been blocked from github or some such for excessive connections, and that switching to mobile helped? I was basically trying anything at this point. Not sure if it matters but I have chrome setup as my default browser. I saw this post that mentioned IE being necessary for something. I wasn't sure what was happening there, but luke had mentioned in that thread that it was an unnecessary work around and the installer should take care of it. Link to comment Share on other sites More sharing options...
Luke 37065 Posted February 23, 2018 Share Posted February 23, 2018 We're looking into it, thanks guys. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted February 23, 2018 Share Posted February 23, 2018 We're looking into it, thanks guys. This is reproducible, just running the installer from download page. Manual updating with portable works without issue. Link to comment Share on other sites More sharing options...
lmelandri 0 Posted February 23, 2018 Share Posted February 23, 2018 same problem here Link to comment Share on other sites More sharing options...
Luke 37065 Posted February 23, 2018 Share Posted February 23, 2018 We're pushing updates to our installers to adjust to github api changes. Please try again in one hour. Thanks guys. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted February 23, 2018 Share Posted February 23, 2018 Installer appears to be working again in my test. Link to comment Share on other sites More sharing options...
georgewill76 14 Posted February 23, 2018 Share Posted February 23, 2018 Hi Would this problem also affect users trying to update to the latest beta? I am trying to update emby from 3.2.70.17 to .18 and I am receiving the same error message. Just tried two minutes ago and I cant run the installer. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted February 23, 2018 Share Posted February 23, 2018 Hi Would this problem also affect users trying to update to the latest beta? I am trying to update emby from 3.2.70.17 to .18 and I am receiving the same error message. Just tried two minutes ago and I cant run the installer. I had no issue running beta installer from download page (Windows). Link to comment Share on other sites More sharing options...
georgewill76 14 Posted February 23, 2018 Share Posted February 23, 2018 Hi Happy I have just tried right now to download the installer from Emby homepage and ran it. Getting error message as the same as screenshot on this post - error downloading package Link to comment Share on other sites More sharing options...
Solution Luke 37065 Posted February 23, 2018 Solution Share Posted February 23, 2018 Make sure to go back to the download page and click the link again rather than running the previous setup exe that you downloaded before. 1 Link to comment Share on other sites More sharing options...
georgewill76 14 Posted February 23, 2018 Share Posted February 23, 2018 Hi Luke Tried again just now and it seems to be working. I deleted my internet history and downloaded again and installer is working. Link to comment Share on other sites More sharing options...
NearWinter 1 Posted February 23, 2018 Author Share Posted February 23, 2018 Yes deleting the original setup executable and downloading the new one fixed things for me, thank you 1 Link to comment Share on other sites More sharing options...
overClocked! 63 Posted February 24, 2018 Share Posted February 24, 2018 Yes deleting the original setup executable and downloading the new one fixed things for me, thank youYeah. This. ^^ Link to comment Share on other sites More sharing options...
Luke 37065 Posted February 24, 2018 Share Posted February 24, 2018 Yes always download the latest one from the website rather than holding onto the setup executable. Thanks guys. Link to comment Share on other sites More sharing options...
MacGyver27 17 Posted March 28, 2023 Share Posted March 28, 2023 Very same problem happening right now.. Windows is up to date, re-downloaded setup.exe.. thanks! Link to comment Share on other sites More sharing options...
MacGyver27 17 Posted March 28, 2023 Share Posted March 28, 2023 SOLVED: It was my DNS service pihole.. when switched to 8.8.8.8 it works.. 1 Link to comment Share on other sites More sharing options...
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