egandt 3 Posted January 29, 2018 Share Posted January 29, 2018 "Emby Premiere key is missing or invalid. In order for any premium content to be registered, you must also have an active Emby Premiere subscription." Entering my lifetime key shows: "Confirmation Thank you. Your Emby Premiere key has been updated." Since from the dashboard I see: "Version 3.2.70.2 beta A new version of Emby Server is available! Version 3.2.70.5 is now available for download." it is obviously able to check versions so network must be working, but not licensing. I rolled up to "Version 3.2.70.5 beta" as well and am still getting the same issue with the license not being accepted. So while I have network access, and can check for updates (so we know the network is working), I can not get the license to validate, this been going on for over a week, so it is not just a one off. Suggestions? ERIC Link to comment Share on other sites More sharing options...
Luke 37091 Posted January 29, 2018 Share Posted January 29, 2018 Hi there, can you please attach the emby server log? you can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
egandt 3 Posted January 29, 2018 Author Share Posted January 29, 2018 Errors I'm seeing, as sanitizing the logs was not practical: 2018-01-29 18:00:02.441 Error App: Error loading cert from /websites/emby_data/archive.pfx *** Error Report *** Version: 3.2.70.5 Command line: /websites/emby/MediaBrowser.Server.Mono.exe -ffmpeg /websites/emby_data/ffmpeg/bin/ffmpeg -ffprobe /websites/emby_data/ffmpeg/bin/ffprobe -restartpath /websites/emby/systemctl_restart.sh Operating system: Unix 4.4.0.109 64-Bit OS: True 64-Bit Process: True User Interactive: False Mono: 4.8.0 (Stable 4.8.0.524/9d74414 Mon Apr 10 07:40:19 UTC 2017) Processor count: 8 Program data path: /websites/emby/ProgramData-Server Application directory: /websites/emby System.Security.Cryptography.CryptographicException: Unable to decode certificate. ---> Mono.Btls.MonoBtlsException: Failed to read certificate from data. at Mono.Btls.MonoBtlsX509.LoadFromData (System.Byte[] buffer, Mono.Btls.MonoBtlsX509Format format) [0x0004f] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data) [0x0002b] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x0000c] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 --- End of inner exception stack trace --- at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x00039] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.MonoBtlsProvider.GetNativeCertificate (System.Byte[] data, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags flags) [0x00007] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Helper2.Import (System.Byte[] rawData, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags, System.Boolean disableProvider) [0x00017] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Certificate2.Import (System.Byte[] rawData, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x00000] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Certificate2.Import (System.String fileName, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x00007] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Certificate2..ctor (System.String fileName, System.String password) [0x00011] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Emby.Server.Implementations.ApplicationHost.GetCertificate (Emby.Server.Implementations.CertificateInfo info) [0x00041] in <a91e9ccdd21e47ca82d30b6ad18f645f>:0 System.Security.Cryptography.CryptographicException at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x00039] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.MonoBtlsProvider.GetNativeCertificate (System.Byte[] data, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags flags) [0x00007] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Helper2.Import (System.Byte[] rawData, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags, System.Boolean disableProvider) [0x00017] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Certificate2.Import (System.Byte[] rawData, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x00000] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Certificate2.Import (System.String fileName, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x00007] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Security.Cryptography.X509Certificates.X509Certificate2..ctor (System.String fileName, System.String password) [0x00011] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Emby.Server.Implementations.ApplicationHost.GetCertificate (Emby.Server.Implementations.CertificateInfo info) [0x00041] in <a91e9ccdd21e47ca82d30b6ad18f645f>:0 InnerException: Mono.Btls.MonoBtlsException Mono.Btls.MonoBtlsException: Failed to read certificate from data. at Mono.Btls.MonoBtlsX509.LoadFromData (System.Byte[] buffer, Mono.Btls.MonoBtlsX509Format format) [0x0004f] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data) [0x0002b] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x0000c] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.MonoBtlsX509.LoadFromData (System.Byte[] buffer, Mono.Btls.MonoBtlsX509Format format) [0x0004f] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data) [0x0002b] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at Mono.Btls.X509CertificateImplBtls.Import (System.Byte[] data, System.String password, System.Security.Cryptography.X509Certificates.X509KeyStorageFlags keyStorageFlags) [0x0000c] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 And: 2018-01-29 18:22:43.580 Error App: Error in Proxer *** Error Report *** Version: 3.2.70.5 Command line: /websites/emby/MediaBrowser.Server.Mono.exe -ffmpeg /websites/emby_data/ffmpeg/bin/ffmpeg -ffprobe /websites/emby_data/ffmpeg/bin/ffprobe -restartpath /websites/emby/systemctl_restart.sh Operating system: Unix 4.4.0.109 64-Bit OS: True 64-Bit Process: True User Interactive: False Mono: 4.8.0 (Stable 4.8.0.524/9d74414 Mon Apr 10 07:40:19 UTC 2017) Processor count: 8 Program data path: /websites/emby/ProgramData-Server Application directory: /websites/emby System.Net.WebException: The remote server returned an error: (503) Service Temporarily Unavailable. at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Net.WebClient.GetWebResponse (System.Net.WebRequest request, System.IAsyncResult result) [0x00000] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Net.WebClient.DownloadBitsResponseCallback (System.IAsyncResult result) [0x00015] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.api+<WebRequestAPI>d__15.MoveNext () [0x00092] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.api+<Search_GetSeries>d__11.MoveNext () [0x00142] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.api+<FindSeries>d__13.MoveNext () [0x00079] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.ProxerSeriesProvider+<GetMetadata>d__10.MoveNext () [0x000f3] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Providers.Manager.MetadataService`2+<ExecuteRemoteProviders>d__43[TItemType,TIdType].MoveNext () [0x00130] in <ef57f33379de4deb88f1217248201542>:0 System.Net.WebException at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00064] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Net.WebClient.GetWebResponse (System.Net.WebRequest request, System.IAsyncResult result) [0x00000] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 at System.Net.WebClient.DownloadBitsResponseCallback (System.IAsyncResult result) [0x00015] in <f8255d9ef0594d18ae2c0d97286b9a80>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.api+<WebRequestAPI>d__15.MoveNext () [0x00092] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.api+<Search_GetSeries>d__11.MoveNext () [0x00142] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.api+<FindSeries>d__13.MoveNext () [0x00079] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter`1[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Plugins.Anime.Providers.Proxer.ProxerSeriesProvider+<GetMetadata>d__10.MoveNext () [0x000f3] in <887a08e95edf465692797af3c24fe998>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0004e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x0002e] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x0000b] in <f712f98eb8e445c8918edaf595bbe465>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <f712f98eb8e445c8918edaf595bbe465>:0 at MediaBrowser.Providers.Manager.MetadataService`2+<ExecuteRemoteProviders>d__43[TItemType,TIdType].MoveNext () [0x00130] in <ef57f33379de4deb88f1217248201542>:0 ERIC Link to comment Share on other sites More sharing options...
Luke 37091 Posted January 30, 2018 Share Posted January 30, 2018 I would really need to see the complete log file, thanks. You can always send it to me over PM. Link to comment Share on other sites More sharing options...
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