shocker 129 Posted January 28, 2018 Posted January 28, 2018 (edited) Hello, I'm using the latest tvOS version on Apple TV 4, with the latest emby app 1.1.11 and sometimes I have duplicate subtitles during the movie. The movie is running with direct stream and there is no transcoding involved. The strange part is that it's starting with only one and after 10-20 seconds the second one appears. Also sending messages via server to apple tv 4 is not working. I'm using the latest emby server 3.2.70.3. Any idea what can cause this? Thanks! Edited January 29, 2018 by shocker
Logos302 86 Posted January 28, 2018 Posted January 28, 2018 is it possible your watching something with the subtitles burned right in and then emby is also adding it own subtitles?
shocker 129 Posted January 28, 2018 Author Posted January 28, 2018 is it possible your watching something with the subtitles burned right in and then emby is also adding it own subtitles? No, playing the same media on other devices works ok.
corey 315 Posted January 28, 2018 Posted January 28, 2018 If you can provide the media info for the item that’d be great. Also if you can tell me how you started playing the item (did you choose subs in our Select Audio or Subtitles menu?)? What’s your current Apple TV setting for closed captions in the system settings? As far as sending messages that’s currently not supported on Apple TV.
shocker 129 Posted January 28, 2018 Author Posted January 28, 2018 (edited) If you can provide the media info for the item that’d be great. Also if you can tell me how you started playing the item (did you choose subs in our Select Audio or Subtitles menu?)? What’s your current Apple TV setting for closed captions in the system settings? As far as sending messages that’s currently not supported on Apple TV. I've attached the media info. No, the subtitle was picked up automatically by the app. If i'm turning the subtitle off only the smaller one remains. I've tested this with CC on and off and it's the same behaviour. Edited January 29, 2018 by shocker
Luke 40063 Posted January 28, 2018 Posted January 28, 2018 And you're saying Also sending messages via server to apple tv 4 is not working. However, it won't even let you attempt to send a message, there "not working" would not be an accurate description, right?
shocker 129 Posted January 28, 2018 Author Posted January 28, 2018 (edited) And you're saying However, it won't even let you attempt to send a message, there "not working" would not be an accurate description, right? Nope, I have the option to send the message but it's not delivered. Edited January 28, 2018 by shocker
Luke 40063 Posted January 28, 2018 Posted January 28, 2018 ok the app is incorrectly reporting that it supports the feature. we'll need to remove that. thanks.
shocker 129 Posted January 28, 2018 Author Posted January 28, 2018 ok the app is incorrectly reporting that it supports the feature. we'll need to remove that. thanks. Thanks! P.S. I have the same behaviour with the Roku app.
Senna 368 Posted January 28, 2018 Posted January 28, 2018 I thought this topic was about duplicate sub titles and why do we get an best answer @@Luke for sending a message via server to Apple TV that this isn't working for this topic ?! What is causing duplicate subtitles now on the apple TV with shockers setup ? Is it the srt that also shows up, when embedded subs are present in the movie content ?
shocker 129 Posted January 29, 2018 Author Posted January 29, 2018 I thought this topic was about duplicate sub titles and why do we get an best answer @@Luke for sending a message via server to Apple TV that this isn't working for this topic ?! What is causing duplicate subtitles now on the apple TV with shockers setup ? Is it the srt that also shows up, when embedded subs are present in the movie content ? It was solved for the first part, but indeed this might get users confused. I've change it to unresolved to have a resolution for the double subtitle issue as well. Thanks!
shocker 129 Posted January 30, 2018 Author Posted January 30, 2018 Seems that the duplicate subtitle issue is happening with embedded subtitle (subtitle is in the mkv container). Can someone check this?
shocker 129 Posted January 30, 2018 Author Posted January 30, 2018 I've attached the log files as well. Even that I have two subtitles they are not even in sync. I think this is an issue with remux (direct stream). Attached the log files. ffmpeg-remux-625821cd-c70f-459c-b93b-530dee0713fb.txt.zip
corey 315 Posted January 30, 2018 Posted January 30, 2018 Can you provide a sample file so I can take a look please? Thanks!
shocker 129 Posted January 30, 2018 Author Posted January 30, 2018 Can you provide a sample file so I can take a look please? Thanks! Sent via PM
shocker 129 Posted February 6, 2018 Author Posted February 6, 2018 @@Luke @@ebr did you managed to identify the duplicate subtitle issue? If needed I can share the mkv file to reproduce this. Thanks
corey 315 Posted February 6, 2018 Posted February 6, 2018 I haven't had a chance to take the MKV you provided @@shocker and test it out yet. I'll see if I can do this soon.
corey 315 Posted February 15, 2018 Posted February 15, 2018 Hi @@shocker -- I tested the video you provided me this evening in both the Web app and Apple TV and I couldn't get any subtitles to display. Can you confirm that the file you provided is the same one that's exhibiting the issue please? @@ebr / @@Luke -- Are there any server-side settings that I'm unaware of that I need to turn on? Thanks!
ebr 15662 Posted February 15, 2018 Posted February 15, 2018 Sounds like perhaps the subs are external...?
shocker 129 Posted February 15, 2018 Author Posted February 15, 2018 (edited) It's internal, I've provided the media info on #5. @@corey did you enabled the closed caption on ATV? What is in your media info ? Edited February 15, 2018 by shocker
corey 315 Posted February 15, 2018 Posted February 15, 2018 Well I played the item again this morning and subtitles displayed but not duplicate subtitles. Here's a screenshot from the player: The same subtitles displayed regardless of whether I used the 'Play with Audio or Subtitles' menu, or regular play button. I also toggled the system level Closed Captioning setting on and off and didn't observe any duplicates. This was on the beta version of Emby for Apple TV running against a 3.2.60.0 server. Do you have any server-side subtitle settings enabled by chance?
ebr 15662 Posted February 15, 2018 Posted February 15, 2018 Corey - change your bitrate such that the item has to transcode and see if that produces the duplicates.
shocker 129 Posted February 15, 2018 Author Posted February 15, 2018 (edited) @@corey I only have "Allow subtitle extraction on the fly." I can reproduce this with 3.2.70.13 and TVOS 1.1.13. The issue is with or without transcoder. If I'm turning off CC then I can only see one subtitle. Screenshots attached. P.S. Sorry for the upside down screenshots Edited February 15, 2018 by shocker
corey 315 Posted February 16, 2018 Posted February 16, 2018 (edited) I have the 'Allow subtitle extraction on the fly' enabled as well. I confirmed I don't see duplicates when the video is transcoded. Just to rule it out I upgraded my server to 3.2.70 and I still couldn't replicate the duplicate subtitles. I compared the ffmpeg commands and see no obvious difference. Could you post a server log as well please? Edited February 16, 2018 by corey
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