Jibest 26 Posted January 24, 2018 Share Posted January 24, 2018 Hi, I have a strange issue when using the Emby Mobile App. I am able to stream live tv when I use 4G but I only get a black screen when I am on my home wifi? If I use a web browser on my pc I can watch without any issues so I don't believe it is the network, has anyone come across this before? Link to comment Share on other sites More sharing options...
Luke 37100 Posted January 24, 2018 Share Posted January 24, 2018 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Salty.dh 0 Posted January 25, 2018 Share Posted January 25, 2018 Hi Luke, I have some log files here which may help demonstrate this issue. I have two ffmpeg logs: 1. ffmpeg-transcode-468e0f3a-b57a-4748-bec6-da4dda960337 is from the Android App version: Emby for Android Mobile 2.9.76 This fails to start the stream. 2. ffmpeg-transcode-a20a007f-cba6-4405-9cad-ce78b77deea0 is from the Emby Browser App running in Firefox. This successfully streams the same channel a few minutes later. Hope that helps! server-63652517677.txt ffmpeg-transcode-468e0f3a-b57a-4748-bec6-da4dda960337.txt ffmpeg-transcode-a20a007f-cba6-4405-9cad-ce78b77deea0.txt Link to comment Share on other sites More sharing options...
Jibest 26 Posted January 25, 2018 Author Share Posted January 25, 2018 Hi Luke, i'll try to get some logs over to you tonight, although it seems i'm not alone. Link to comment Share on other sites More sharing options...
Salty.dh 0 Posted January 25, 2018 Share Posted January 25, 2018 Reading through the log files, I ended up here: https://emby.media/community/index.php?/topic/49877-322623-hardware-decoding-settings/ I had Intel Quick Sync enabled for all media types. I've disabled H264 and MPEG2 and the Android app is working! Link to comment Share on other sites More sharing options...
Luke 37100 Posted January 25, 2018 Share Posted January 25, 2018 Thanks for the feedback. I would also suggest trying the open beta version of the app and seeing how that compares: https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ Thanks. Link to comment Share on other sites More sharing options...
Jibest 26 Posted January 25, 2018 Author Share Posted January 25, 2018 (edited) Hi, I tried the Intel workaround posted but it didn't work in my case.Here are some logs, I started using 4g from about 19:49 for a minute. Then switched to wifi about 19:51 and left it on the black screen for a minute.I'm using the VA API for transcoding.I've also signed up for the beta app so will let you know how that goes. ffmpeg-transcode-f906d17b-b0c0-4598-92d6-294bc6eb0903.zip Edited January 25, 2018 by Jibest Link to comment Share on other sites More sharing options...
Luke 37100 Posted January 25, 2018 Share Posted January 25, 2018 Thanks. Let's revaluate with the beta app. Link to comment Share on other sites More sharing options...
Jibest 26 Posted January 25, 2018 Author Share Posted January 25, 2018 Just tried the beta. When I click play I now only get a spinning circle, the screen doesn't go black, I can still see the channel posters behind the circle. It doesn't generate an ffmpeg log but i've attached the server log. server-63652435200 (2).zip Link to comment Share on other sites More sharing options...
Luke 37100 Posted January 25, 2018 Share Posted January 25, 2018 This log is full of playback attempts. What time did you attempt this? Thanks. Link to comment Share on other sites More sharing options...
Jibest 26 Posted January 25, 2018 Author Share Posted January 25, 2018 Hi, here is a later one, I tried to stream at 20:47 server-63652509420.zip Link to comment Share on other sites More sharing options...
Jibest 26 Posted January 28, 2018 Author Share Posted January 28, 2018 Hi Luke, any clues in the log? Link to comment Share on other sites More sharing options...
Luke 37100 Posted January 28, 2018 Share Posted January 28, 2018 Are you sure this is the android store app? I see playback attempts here that appear to be from the web app. Link to comment Share on other sites More sharing options...
Jibest 26 Posted January 28, 2018 Author Share Posted January 28, 2018 Hi, yeah i'm streaming from the Android beta app. Here is another log and hopefully it shows up something as weirdly tonight it was part working: At about 8pm I tested streaming a non-hd channel and it started to stream without any issues, surprised I then tried a HD one and it worked. I then force closed the app and re-opened it. I tested again at about 8:05pm and the Tv streaming would not work at all once again so hopefully there will be some differences in the log. ServerLog.zip Link to comment Share on other sites More sharing options...
Jibest 26 Posted February 2, 2018 Author Share Posted February 2, 2018 HI Luke, Anything of note in the logs? Link to comment Share on other sites More sharing options...
Luke 37100 Posted February 5, 2018 Share Posted February 5, 2018 @@Jibest, is this still an issue with the latest app update? thanks ! Link to comment Share on other sites More sharing options...
Jibest 26 Posted February 5, 2018 Author Share Posted February 5, 2018 Hi, no the issue seems to be resolved in the latest beta. Is that just coincidence? Link to comment Share on other sites More sharing options...
Luke 37100 Posted February 5, 2018 Share Posted February 5, 2018 This has been difficult to hunt down so I'm not sure yet. Hopefully it was resolved via other fixes. Link to comment Share on other sites More sharing options...
FGaray 5 Posted February 9, 2018 Share Posted February 9, 2018 Hi Like. Good afternoon. I'd like to revisit this from last week. I haven't been able to post an update as I have been busy with work. My HD Homerun tuners show up in the Live TV module but I am unable to stream. The only way to fix it is to remove the tuners, reboot the server and re-add them which is a pain. And then it works for a bit and then it stops streaming and then you can't stream from any device. This issue started happening when I retired NextPVR and used the native Live TV module. Please help? Thanks. Link to comment Share on other sites More sharing options...
Luke 37100 Posted February 9, 2018 Share Posted February 9, 2018 Hi Like. Good afternoon. I'd like to revisit this from last week. I haven't been able to post an update as I have been busy with work. My HD Homerun tuners show up in the Live TV module but I am unable to stream. The only way to fix it is to remove the tuners, reboot the server and re-add them which is a pain. And then it works for a bit and then it stops streaming and then you can't stream from any device. This issue started happening when I retired NextPVR and used the native Live TV module. Please help? Thanks. @@FGaray, please discuss an example and attach the information requested in how to report a media playback issue. thanks, Link to comment Share on other sites More sharing options...
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