mmtrago 1 Posted January 19, 2018 Share Posted January 19, 2018 I would love to use this on my 12.9 iPad Pro running iOS 11 with Tmobile. But nothing EVER plays. Doesn't matter if its Wifi or LTE. Videos NEVER load. Wasted money on this and very disappointed because it was exactly what i was looking for. Link to comment Share on other sites More sharing options...
Luke 37106 Posted January 19, 2018 Share Posted January 19, 2018 Hi there, we're happy to help. Can we please look at an example? please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
szerby 0 Posted January 26, 2018 Share Posted January 26, 2018 the tmobile issue has been reported several times. it seems to fall on deaf ears. Link to comment Share on other sites More sharing options...
Luke 37106 Posted January 26, 2018 Share Posted January 26, 2018 @@szerby we are looking into that, thanks. In the latest iOS release you'll want to set your playback quality to Auto. This will limit to 1mbps on remote connections per tmobile restrictions. It might actually spike a little higher than that sometimes so we will need to improve that. Thanks. Link to comment Share on other sites More sharing options...
mmtrago 1 Posted January 26, 2018 Author Share Posted January 26, 2018 @@szerby we are looking into that, thanks. In the latest iOS release you'll want to set your playback quality to Auto. This will limit to 1mbps on remote connections per tmobile restrictions. It might actually spike a little higher than that sometimes so we will need to improve that. Thanks. everything's already set to Auto. Does nothing. Link to comment Share on other sites More sharing options...
Luke 37106 Posted January 26, 2018 Share Posted January 26, 2018 Ok, yes I think we might have to restrict a little bit more for tmobile. Thanks. Link to comment Share on other sites More sharing options...
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