Douglas_D 0 Posted January 19, 2018 Share Posted January 19, 2018 Hi, My server updated itself this evening from 3.2.60 to 3.2.70.0 and since then I have been unable to play anything from any device I've tried (Chrome web browser, FireTV stick, android app, iOS app, roku). The server is running on a docker within my Unraid server. It is updated to the latest docker version. The error that pops up whenever I try to play anything is "Playback Error: No compatible streams are currently available. Please try again later or contact your system administrator for details." Attached are server logs and transcode log examples from just before the upgrade, where a user was able to login and watch a TV episode,and after the upgrade showing errors whenever trying to watch the same thing. Any help would be appreciated. I did test out a bunch of other videos and am getting errors trying to watch anything on my server. I went through a windows share to verify that I could open those files directly as well. logs.zip Link to comment Share on other sites More sharing options...
Luke 37196 Posted January 19, 2018 Share Posted January 19, 2018 It seems there is no write access to the transcode temp directory '/mnt/disks/INTEL_SSD/Emby Transcoding/transcoding-temp/5e8e357f0462cac943a81f32afa432fd0.ts' Can you try setting that directory back to default? thanks. Link to comment Share on other sites More sharing options...
Luke 37196 Posted January 19, 2018 Share Posted January 19, 2018 hi @@Douglas_D, please let us know if this helps. thanks ! Link to comment Share on other sites More sharing options...
Guest plexman Posted January 19, 2018 Share Posted January 19, 2018 (edited) I've got the same problem with LiveTV M3U channels. Before I could play everything, but now it shows "Playback Error - No compatible streams are currently available" while trying to play a channel. Log attached. server-63651994459.txt Edited January 19, 2018 by plexman Link to comment Share on other sites More sharing options...
Luke 37196 Posted January 19, 2018 Share Posted January 19, 2018 I've got the same problem with LiveTV M3U channels. Before I could play everything, but now it shows "Playback Error - No compatible streams are currently available" while trying to play a channel. Log attached. Same symptom, but no, not the same problem. Looks like a problem with the tv stream itself to me. Link to comment Share on other sites More sharing options...
Douglas_D 0 Posted January 19, 2018 Author Share Posted January 19, 2018 Hey Luke, Thanks for the reply and pointing me in the right direction. I removed the custom directory in the transcoding settings and was able to start transcoding things again without issues. Next, I went back in and re-directed the transcoding folder to "/mnt/disks/INTEL_SSD/" and it created a transcoding_temp folder no problem. After that I tried to reset it to the original folder "/mnt/disks/INTEL_SSD/Emby Transcoding/" and it started giving me the same error again. Finally, I went through and deleted the "Emby Transcoding" folder, recreated it, reset the transcoding folder and then re-reset it to the full "/mnt/disks/INTEL_SSD/Emby Transcoding/" folder. This corrected the problem and I'm back in business. I don't really understand what could have happened to cause the transcoding folder to become unwriteable from Emby, but I'm glad I'm back online. Link to comment Share on other sites More sharing options...
Luke 37196 Posted January 20, 2018 Share Posted January 20, 2018 Thanks for the feedback, glad you're back up and running. Link to comment Share on other sites More sharing options...
Guest plexman Posted January 20, 2018 Share Posted January 20, 2018 Same symptom, but no, not the same problem. Looks like a problem with the tv stream itself to me. Well it could be, but the thing is that before updating to 3.2.70.0 the stream was the same and it was working without problem. Let me know what things can I test to try different solutions and find the problem. I don't guarantee it, but I doubt that is the stream problem, maybe yes, but I don't think so because from one version to another it didn't change, don't know. Link to comment Share on other sites More sharing options...
Guest plexman Posted January 20, 2018 Share Posted January 20, 2018 So efectively it wasn't the stream problem. Installed emby-server 3.2.60.0 on another ubuntu server and setup liveTV with the same M3U and I can play the channels. Logs attached of the 3.2.60.0 version. It is the exact same stream. server-63652048408.txt ffmpeg-transcode-a955ab87-3616-4e0c-a0ac-bee4d2964bcb.txt Link to comment Share on other sites More sharing options...
Guest plexman Posted January 20, 2018 Share Posted January 20, 2018 Found more interesting things related to this topic and more precisely the new user-agent option. While trying to open the same stream on 3.2.70.0 it is not played because ffmpeg log shows "Option user-agent not found.". So i'm afraid that's the reason why it is not played, ffmpeg doesn't recognize the user-agent option. Is there a way to "ignore" the user-agent option in case is not needed? transcode-log.txt Link to comment Share on other sites More sharing options...
Luke 37196 Posted January 20, 2018 Share Posted January 20, 2018 yea apparently ffmpeg has recently changed that from user-agent to user_agent, so we'll have to adjust. Link to comment Share on other sites More sharing options...
Guest plexman Posted January 21, 2018 Share Posted January 21, 2018 (edited) Just to know, will this be fixed in the next stable or it could come earlier as a little patch to get LiveTV working again? Edited January 21, 2018 by plexman Link to comment Share on other sites More sharing options...
Luke 37196 Posted January 21, 2018 Share Posted January 21, 2018 Well currently you're the only one i've seen that error for. In all other situations ffmpeg is just printing a warning saying please switch to the new name. So that's interesting. Link to comment Share on other sites More sharing options...
Guest plexman Posted January 22, 2018 Share Posted January 22, 2018 (edited) LOL, well... Guess I'll have to deal with it Edited January 22, 2018 by plexman Link to comment Share on other sites More sharing options...
Guest plexman Posted January 28, 2018 Share Posted January 28, 2018 Is the flag -user-agent corrected (-user_agent) on the latest beta? I mean, can I try installing it to see if it works? Link to comment Share on other sites More sharing options...
Luke 37196 Posted January 28, 2018 Share Posted January 28, 2018 Yes. Link to comment Share on other sites More sharing options...
theniteow1 25 Posted February 7, 2018 Share Posted February 7, 2018 So, I was running into this issue as well when trying to playback recordings or stream videos from a web browser, iPad, etc. I would get the same error "Playback Error - No compatible streams are currently available." I tried updating to the latest version of Emby beta 3.2.70.11 and that didn't solve it. I traced it back to an issue with transcoding. I went into the transcoding section on Emby server and discovered the field H264 encoding CRF was BLANK! I set it to a value, and boom everything started working. I am pretty certain I never set this blank. I believe this has been broken for a while, since we direct play most everything, but my son was trying to watch a movie on his iPad about a month ago and it wouldn't work. I just blew it off it was an issue with the iPad itself, not realizing it was an issue with transcoding. Hope this helps some people resolve this issue. Link to comment Share on other sites More sharing options...
Luke 37196 Posted February 7, 2018 Share Posted February 7, 2018 So, I was running into this issue as well when trying to playback recordings or stream videos from a web browser, iPad, etc. I would get the same error "Playback Error - No compatible streams are currently available." I tried updating to the latest version of Emby beta 3.2.70.11 and that didn't solve it. I traced it back to an issue with transcoding. I went into the transcoding section on Emby server and discovered the field H264 encoding CRF was BLANK! I set it to a value, and boom everything started working. I am pretty certain I never set this blank. I believe this has been broken for a while, since we direct play most everything, but my son was trying to watch a movie on his iPad about a month ago and it wouldn't work. I just blew it off it was an issue with the iPad itself, not realizing it was an issue with transcoding. Hope this helps some people resolve this issue. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
theniteow1 25 Posted February 7, 2018 Share Posted February 7, 2018 Please attach the information requested in how to report a media playback issue. thanks ! @@Luke Not reporting an issue, it is resolved. Unless you want logs to figure how the value was changed? However, I'm not really sure when this first occurred. Link to comment Share on other sites More sharing options...
Luke 37196 Posted February 7, 2018 Share Posted February 7, 2018 Thanks for the info. Link to comment Share on other sites More sharing options...
Mr.Mojorisin 0 Posted February 27, 2018 Share Posted February 27, 2018 Hi, I run into the same issue that I can't play movies from a web browser and get the error message "No compatible streams are currently available. Please try again later or contact your system administrator for details." Tried to solve it with setting a different path for the temporary transcoding files and also checked if the H264 Encoding CRF is blank, which was not the reason. During saving the new path setting for the temporary transcoding files the error message "We're unable to locate FFmpeg using the path you've entered. FFprobe is also required and must exist in the same folder. These components are normally bundled together in the same download. Please check the path and try again." appears. I already checked if there are two folders for ffmpeg but this is not the fact. The issues appeared after updating to the new version of emby server 3.3.0.0. I've a second server with the same components and installations which is still running on 3.2.70.0 where everything is working fine. The log file is attached. Any help is much appreciated. Log.txt Link to comment Share on other sites More sharing options...
Luke 37196 Posted February 27, 2018 Share Posted February 27, 2018 Hi, I run into the same issue that I can't play movies from a web browser and get the error message "No compatible streams are currently available. Please try again later or contact your system administrator for details." Tried to solve it with setting a different path for the temporary transcoding files and also checked if the H264 Encoding CRF is blank, which was not the reason. During saving the new path setting for the temporary transcoding files the error message "We're unable to locate FFmpeg using the path you've entered. FFprobe is also required and must exist in the same folder. These components are normally bundled together in the same download. Please check the path and try again." appears. I already checked if there are two folders for ffmpeg but this is not the fact. The issues appeared after updating to the new version of emby server 3.3.0.0. I've a second server with the same components and installations which is still running on 3.2.70.0 where everything is working fine. The log file is attached. Any help is much appreciated. What OS are you on? Link to comment Share on other sites More sharing options...
Mr.Mojorisin 0 Posted February 27, 2018 Share Posted February 27, 2018 What OS are you on? I'm on OMV 3.0.97, emby server installed via apt-tool from the emby server repo. Link to comment Share on other sites More sharing options...
Luke 37196 Posted February 27, 2018 Share Posted February 27, 2018 Ok, for this method of installation you have to self manage the ffmpeg build. That means you need to download it, mark it as executable with proper permissions, and then configure it in emby. Alternatively if you wish, you could do a complete uninstallation and install using the newer procedures listed on our website: https://emby.media/download Our new install packages have ffmpeg self-contained so that you don't have to worry about it. Thanks. Link to comment Share on other sites More sharing options...
Mr.Mojorisin 0 Posted February 27, 2018 Share Posted February 27, 2018 Ok, for this method of installation you have to self manage the ffmpeg build. That means you need to download it, mark it as executable with proper permissions, and then configure it in emby. Alternatively if you wish, you could do a complete uninstallation and install using the newer procedures listed on our website: https://emby.media/download Our new install packages have ffmpeg self-contained so that you don't have to worry about it. Thanks. Thanks Luke! I'm quite new with OMV and emby so I don't know which way is the best for me. My thought to use the apt tool method was to be easily able to see and install the newest version by the web gui of OMV. When I'm using the newer procedure than I need always check manually if there are updates if I understood it right? Is there a way to migrate the new installation with the current database that I don't need to rebuilt it? On the other side if I'm installing ffmpeg manually am I still able to use the apt tool method to update emby? I unfortunately not know how to execute the steps you described. Can you give me any hints where I can find the related information. Sorry for bombing you with questions, I'm still a noob but willingly to learn Gesendet von meinem ONEPLUS A3003 mit Tapatalk Link to comment Share on other sites More sharing options...
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