vze22jjw 1 Posted January 15, 2018 Share Posted January 15, 2018 I have a Windows 10 PC running EMBY 3.2.60. I have 3 fireTV running the latest EMBY App with Cinema Mode enabled. I have an EMBY Premier Account in Active status. I've enabled two(2) trailers to run before main movie from my Library. I have all connected via Ethernet on local network. I'd half the time I encounter a trailer that is not found, unable to be trans-coded, internet stream times out and the main feature does not play. I'm able to remedy by force quitting application, disable cinema mode in app or server playback and try movie again. I realize this is not a true workaround but ultimately I just want to watch the movie I selected not really the trailers. This being a main feature of the product I would like for this to be fixed. I've included latest log of this occurrence where the "Running Scared (2005)" Trailer URL get 404 from ffmpeg trans-code logs and app crashes. I do no have logs for the FireTV APP but was hoping that the server logs could be a good starting point. emby_server.log transcode.log Link to comment Share on other sites More sharing options...
Luke 37116 Posted January 15, 2018 Share Posted January 15, 2018 Hi there, thanks for the report. We'll look into this. Link to comment Share on other sites More sharing options...
ebr 14935 Posted January 15, 2018 Share Posted January 15, 2018 Hi. If you'd like to try and test this with the next beta of the app please see below for instructions. Thanks. Android Open Beta Testing Link to comment Share on other sites More sharing options...
vze22jjw 1 Posted January 21, 2018 Author Share Posted January 21, 2018 I wanted to report that while running beta version of FireTV app I encountered two trailers from the apple trailer service that was unable to be played and I received dialog box after about -20-30 sec that asked if video had issues with audio/video, (yes or no). I was able to select "yes" and get to the main feature. Will this "fix" be merged to main app? My family would not have to come get me to restart app. Thanks. Link to comment Share on other sites More sharing options...
ebr 14935 Posted January 21, 2018 Share Posted January 21, 2018 Yes, it will be released with the next version. If you need an immediate fix, you could install the beta. Thanks. Link to comment Share on other sites More sharing options...
Luke 37116 Posted January 21, 2018 Share Posted January 21, 2018 @@vze22jjw, to learn how to do that, please see here: https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ Thanks. Link to comment Share on other sites More sharing options...
MarcWinter 3 Posted March 20, 2018 Share Posted March 20, 2018 Just to let you know: I encountered a similar problem. 2 Trailers are supposed to be played, but only one played, while the second was announced and I received a gray screen freezing the whole app. Stopping and restarting made it work again, but lead to the same problem. Only reducing trailercount to 1 helped.I'll try to follow the instructions for beta and see if it helps and report back here. Marc Link to comment Share on other sites More sharing options...
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