Jdiesel 1328 Posted January 13, 2018 Posted January 13, 2018 Just tried my Roku on 3.0.60 and I am unable to connect to my server. When starting the app I get a black screen with a spinning circle but the app never connects to the server. I am unable to send an inapp logfile but I've attached a server log. The server log contains a Roku on 3.0.59 that is successfully connected and playing a video during this same period.
ebr 15665 Posted January 13, 2018 Posted January 13, 2018 Can you add me as a guest to your server to see if I can reproduce it?
ebr 15665 Posted January 13, 2018 Posted January 13, 2018 Thanks. It looks like you linked me to your login. You probably want to delete that now. I was able to get into your server but only after working around some new issues with the Roku firmware. The issues are all related to Emby Connect so not positive they are the same problem you are seeing but possibly - especially, if you are using Connect and have the debug options turned on. I'll put up an update and see if it works for you.
Jdiesel 1328 Posted January 13, 2018 Author Posted January 13, 2018 I have Emby Connect linked with my user but am not using it as the sign in method on the Roku. I definitely had debugging enabled though. I try the updated version. Thanks
Jdiesel 1328 Posted January 13, 2018 Author Posted January 13, 2018 On a side note maybe you connected to someone else's server because I don't see you under the guest accounts or have any record of you connecting. I sent the invite to "EBR"
ebr 15665 Posted January 13, 2018 Posted January 13, 2018 On a side note maybe you connected to someone else's server because I don't see you under the guest accounts or have any record of you connecting. I sent the invite to "EBR" Actually, what it appears you did was edit your user and add me as the Connect user. The invite I received was a link, not a guest. So, when I logged in, I was you.
Jdiesel 1328 Posted January 13, 2018 Author Posted January 13, 2018 Just tried .61 and have the same issue
ebr 15665 Posted January 13, 2018 Posted January 13, 2018 Okay this makes me nervous because we can't be sure what the problem is this way but if you uninstall the app and then re-install it, does it work?
Jdiesel 1328 Posted January 13, 2018 Author Posted January 13, 2018 Ok so this what I tried: Removed the Beta app and re added via the channel link. Forced a Roku update to install it. Entered my server address and port manually Entered my username and password manually The app hung again with the spinning circle. Same as before. I installed the Stable app. When I opened it it went right to the user login screen. Entered my username and password and everything loaded up perfectly.
Jdiesel 1328 Posted January 13, 2018 Author Posted January 13, 2018 Strangly enough at least one user on .60 is able to connect to my server.
ebr 15665 Posted January 13, 2018 Posted January 13, 2018 Yeah, I suspect it has something to do with the specific settings on that device which is why I thought re-installing (and thus setting them all back to default) may solve it. Is it possible for you to telnet into the problem device and see the console?
Jdiesel 1328 Posted January 13, 2018 Author Posted January 13, 2018 Yeah, I suspect it has something to do with the specific settings on that device which is why I thought re-installing (and thus setting them all back to default) may solve it. Is it possible for you to telnet into the problem device and see the console? Yeah I'll give it a go later today.
Jdiesel 1328 Posted January 13, 2018 Author Posted January 13, 2018 I am able to connect to the debug terminal but will need some more assistance on how to dump the log or what to be looking for
Grumpy1 46 Posted January 13, 2018 Posted January 13, 2018 (edited) Just wanted to add that i am not using emby connect and can not get past the spinning circle, this was before updating and after updating. using Roku beta Roku premiere latest firmware tried uninstalling and reinstalling with no luck Edited January 13, 2018 by Grumpy1
Jdiesel 1328 Posted January 14, 2018 Author Posted January 14, 2018 Just wanted to add that i am not using emby connect and can not get past the spinning circle, this was before updating and after updating. using Roku beta Roku premiere latest firmware tried uninstalling and reinstalling with no luck What model of Roku are you experiencing this on?
Grumpy1 46 Posted January 14, 2018 Posted January 14, 2018 What model of Roku are you experiencing this on? i have a roku 3 that still is working but the roku premiere+ is not working
Jdiesel 1328 Posted January 14, 2018 Author Posted January 14, 2018 I have a Roku 3 that is working and a Premiere+ that is not working. I have not confirmed if my Roku 2 or Premiere is working yet. 1
NomadCF 15 Posted January 14, 2018 Posted January 14, 2018 (edited) Same here beta channel won't connect to .60 but the blue neon channel does. All my family sees s a the spinning circle and welcome to emby. Installed the non beta channel and it also works. Edited January 14, 2018 by NomadCF 1
vaise 331 Posted January 14, 2018 Posted January 14, 2018 (edited) .61 showing for me - roku streaming stick+ (the latest one) with latest firmware etc. Still cant connect. Normal non beta app is fine however. Others in house watching stuff so logs may have other stuff in them. server-63651542308.txt Edited January 14, 2018 by vaise
Happy2Play 9441 Posted January 14, 2018 Posted January 14, 2018 Is this just a "Connect" issue? I have not seen any issues on .60 or .61 on my Roku Ultra.
NomadCF 15 Posted January 14, 2018 Posted January 14, 2018 What model of Roku? @@NomadCF 2x Roku 3 Local network connects, connecting via the ip or name same issue. Beta version only, the normal/standrd and blue neon versions work fine.
ebr 15665 Posted January 14, 2018 Posted January 14, 2018 Guys I think maybe I've found this. Please update to .62 and try. Thanks.
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