JBL 8 Posted December 25, 2017 Share Posted December 25, 2017 Hi Everyone, I have a bunch of family/friends related photos that're savee in .PNG and .JPG formats. Since upgrading the server version to 3.2.60.0, none of the photos in .PNG format are visible via any client (web, Emby Theater, Ember...). The photos appear in the library view, but when actually attempting to view them they're just black rectangles. The photos that're in .JPG format appear normally. Does anyone know if .PNG support was dropped from 3.2.60.0? I can provide more info if needed. Thanks! Link to comment Share on other sites More sharing options...
Luke 37068 Posted December 27, 2017 Share Posted December 27, 2017 hi @@JBL, I'm unable to reproduce the problem. would you mind zipping up a sample png image and attaching it here? thanks ! Link to comment Share on other sites More sharing options...
djones 1 Posted January 5, 2018 Share Posted January 5, 2018 I have a similar problem. But NO actual pictures show in the Windows 10 Edge browser, or my Nvidia shield app. I see the thumbnails for the folders, but not thumbnails for the individual pictures. Clicking on one, I can't bring up any individual picture. Neither JPG or PNG. This seems recent, but not totally certain it started with the last update. Thanks Don Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 5, 2018 Share Posted January 5, 2018 I have a similar problem. But NO actual pictures show in the Windows 10 Edge browser, or my Nvidia shield app. I see the thumbnails for the folders, but not thumbnails for the individual pictures. Clicking on one, I can't bring up any individual picture. Neither JPG or PNG. This seems recent, but not totally certain it started with the last update. Thanks Don hi @@djones, we're sorry to hear about this. can you please attach the emby server log from one of these attempts? you can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
djones 1 Posted January 5, 2018 Share Posted January 5, 2018 Here is a log just after I attempted to look at photos on the Edge browser interface (same PC as the server is on.) Thanks, Don Jones Log.txt Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 5, 2018 Share Posted January 5, 2018 can you zip up a sample png and attach it here? thanks. Link to comment Share on other sites More sharing options...
djones 1 Posted January 5, 2018 Share Posted January 5, 2018 Luke, my apologies, it looks like the pictures I thought were PNG were actually JPG. For a test, I moved a small PNG into one of my photo folders and it displayed fine using the browser interface. The JPGs are definitely NOT displaying anywhere. I've attached a zip of one of the photos in the folder that the previous log tried to look at. Thanks, Don IMG_0315.zip Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 5, 2018 Share Posted January 5, 2018 ok. I've initially observed the same behavior. Performing a manual refresh of the containing folder resolves the issue,so I'm looking into why that's happening on the initial import. thanks. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 5, 2018 Share Posted January 5, 2018 actually i may have been wrong about that. once the library scan completed the photo was showing no problem. what i would suggest doing is performing a refresh on a parent folder, and then for new images going forward let's see if it happens again. thanks. Link to comment Share on other sites More sharing options...
djones 1 Posted January 5, 2018 Share Posted January 5, 2018 Luke, I tried a simple refresh, but didn't see any immediate difference. I then tried simply removing the photo library, and then added it right back in. Pictures displaying OK now. Thanks for yours and the others work on a great project. Don Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 5, 2018 Share Posted January 5, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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