hemandk 4 Posted December 17, 2017 Share Posted December 17, 2017 i have this annoying problem with android tv app version 1.5.17g that the sounds stutters or cuts out all the time and it also desyncs. i have attached a server log. it is when playing the file "a life earned". works fine with build in Chromecast and dlna. server version 3.2.40.0 server-63649144195.txt Link to comment Share on other sites More sharing options...
barat 27 Posted December 17, 2017 Share Posted December 17, 2017 I have some sound issues as well - after unpause my soundbar is not playing all channels (eg no central = no dubbing). Will attach logs later since I think that I'll be reporting errors with refresh rate switching on shield as well. Link to comment Share on other sites More sharing options...
ebr 14959 Posted December 18, 2017 Share Posted December 18, 2017 Hi. Can you please try updating your server to the latest version by installing from the website over top of your current installation? Thanks. Link to comment Share on other sites More sharing options...
hemandk 4 Posted December 18, 2017 Author Share Posted December 18, 2017 Yeah I can do that. Link to comment Share on other sites More sharing options...
hemandk 4 Posted December 23, 2017 Author Share Posted December 23, 2017 @@ebr i did the installation but same problem and it also seems to get more distorted. Link to comment Share on other sites More sharing options...
DavidS1977 9 Posted December 24, 2017 Share Posted December 24, 2017 Since I upgraded the server to 3.2.50 and then 3.2.60 I'm also having video/audio sync problems on my Shield with one video that used to work fine. Every other video I've tried seems to be completely in sync. The video is Guardians of the Galaxy 2. Log.txt Link to comment Share on other sites More sharing options...
rickyd25 0 Posted December 27, 2017 Share Posted December 27, 2017 im also having the same problem. some things work fine but then others are unwatchable due to this issue worked fine before the update from what i recall Link to comment Share on other sites More sharing options...
hemandk 4 Posted January 22, 2018 Author Share Posted January 22, 2018 Hi. Can you please try updating your server to the latest version by installing from the website over top of your current installation? Thanks. hi, i have done this but it is still stuttering in the sound. this is when i use Android tv if i use the built in Chromecast everything is ok. i have attached a log. can you look into it? server-63652222829.txt Link to comment Share on other sites More sharing options...
Luke 37251 Posted January 22, 2018 Share Posted January 22, 2018 Thanks for the report. We'll see what @@ebr thinks. Thanks ! Link to comment Share on other sites More sharing options...
ebr 14959 Posted January 23, 2018 Share Posted January 23, 2018 hi, i have done this but it is still stuttering in the sound. this is when i use Android tv if i use the built in Chromecast everything is ok. i have attached a log. can you look into it? Hi. What device is this happening on? Can you please reproduce the problem and then follow the instructions to send a log from the app (please remember to come here and provide the requested information). Link to comment Share on other sites More sharing options...
Jdiesel 1114 Posted January 23, 2018 Share Posted January 23, 2018 Is it on a Sony TV by chance? 1 Link to comment Share on other sites More sharing options...
hemandk 4 Posted January 23, 2018 Author Share Posted January 23, 2018 Yes it is a sony Android TV KD49X8305CBAE. I will reproduce the error and report back. Link to comment Share on other sites More sharing options...
ebr 14959 Posted January 23, 2018 Share Posted January 23, 2018 Yes it is a sony Android TV KD49X8305CBAE. I will reproduce the error and report back. Ah, okay. Did this happen on a Dolby Digital track? Can you try the beta version of the app? 1 Link to comment Share on other sites More sharing options...
hemandk 4 Posted January 24, 2018 Author Share Posted January 24, 2018 (edited) So log is sent via app. 1. The sounds stutters/disappears every 10-15 second. 2. file name: 3. Log sent 22.32 4. Emby user hemandk Yes it is a Dolby track and I'm already running the beta. Edited January 24, 2018 by hemandk Link to comment Share on other sites More sharing options...
ebr 14959 Posted January 24, 2018 Share Posted January 24, 2018 Interesting, it is actually playing in VLC and it is mixing down the track to stereo. If you use the "Playback Correction" option, does it correct it? Link to comment Share on other sites More sharing options...
rickyd25 0 Posted January 26, 2018 Share Posted January 26, 2018 i found that if i changed the audio from direct to down mix to stereo it seemed to work. but surely it should work in dolby i have surround setup but have to down mix to stereo Link to comment Share on other sites More sharing options...
ebr 14959 Posted January 26, 2018 Share Posted January 26, 2018 but surely it should work in dolby i have surround setup Not according to what the system is telling us: 01-24 22:29:02.292 16437 16437 I System.out: Max Audio Channels reported as: 2 Link to comment Share on other sites More sharing options...
hemandk 4 Posted January 26, 2018 Author Share Posted January 26, 2018 But I have not set it to downmix it is set to direct audio stream. Link to comment Share on other sites More sharing options...
ebr 14959 Posted January 26, 2018 Share Posted January 26, 2018 But I have not set it to downmix it is set to direct audio stream. Yes but your system reports it will only handle a stereo input so that is what we give it. I should rename the "direct" setting to "auto" because that's what it really is. Link to comment Share on other sites More sharing options...
hemandk 4 Posted January 26, 2018 Author Share Posted January 26, 2018 (edited) When I play the file it still says Dolby and it is direct streaming when I look in my server dashboard. My TV is set to just pass the audio through. And my Sonos playbar reports that it is receiving Dolby 5.1 signal. Edited January 26, 2018 by hemandk Link to comment Share on other sites More sharing options...
ebr 14959 Posted January 26, 2018 Share Posted January 26, 2018 When I play the file it still says Dolby and it is direct streaming when I look in my server dashboard. My TV is set to just pass the audio through. And my Sonos playbar reports that it is receiving Dolby 5.1 signal. That's not what was happening in the log you sent above but, perhaps, that was after you already had changed the option. Link to comment Share on other sites More sharing options...
hemandk 4 Posted January 26, 2018 Author Share Posted January 26, 2018 I have not changed anything,But I can try again just to be sure. It seems to me that something is reported wrong in the log? Link to comment Share on other sites More sharing options...
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