smc007i 1 Posted December 2, 2017 Share Posted December 2, 2017 (edited) Hi, I have a file that the Emby for Android TV app doesn't play the sound on, image is fine. Sound works fine for this file on my PC via VLC, sound plays fine when playing direct from Emby via webpage (on the same PC) but on the Emby for Android TV app there is no sound - picture is fine on all. Codec & Stats from VLC attached if of any use. Seems odd that the Emby web interface will play it, but the apps doesn't? S Edited December 2, 2017 by smc007i Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted December 2, 2017 Share Posted December 2, 2017 The web app is probably transcoding it. Attach the logs when you try to play it on the Android. Link to comment Share on other sites More sharing options...
Luke 37282 Posted December 2, 2017 Share Posted December 2, 2017 Hi there, we're sorry to hear about this. Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
ebr 14962 Posted December 4, 2017 Share Posted December 4, 2017 I notice it is an EAC3 track. What is the connection to the audio equipment? I don't believe EAC3 can pass over optical if that happens to be what you are using. Link to comment Share on other sites More sharing options...
smc007i 1 Posted December 5, 2017 Author Share Posted December 5, 2017 My Sony TV running the app is connected via HDMI to a Sony Amp/Subwoofer, but I tried playing the sound out of just the TV speakers and it still didn't work. Link to comment Share on other sites More sharing options...
ebr 14962 Posted December 5, 2017 Share Posted December 5, 2017 Okay, then we are going to need the information requested in post #3. Thanks. Link to comment Share on other sites More sharing options...
smc007i 1 Posted December 27, 2017 Author Share Posted December 27, 2017 I found that on the Android for TV app if I use the "Playback Correction" action then the sound plays. I hadn't seen that action before on the app and it's worked every time so far on multiple files. Link to comment Share on other sites More sharing options...
Tester 45 Posted December 28, 2017 Share Posted December 28, 2017 My guess is that your AVR is not EAC3 and only AC3 capable. Check you AVR capabilities to confirm. Also, when you enable Playback Correction, the shield will basically transcode the stream to PCM which will play on just about anything. My AVR can only go as high as DTS, so I convert down all my media to meet this criteria.. I also usually avoid AC3 and go directly to DTS whenever possible. Link to comment Share on other sites More sharing options...
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