nwsurfer 0 Posted November 29, 2017 Share Posted November 29, 2017 I have multiple users with access to different libraries. I am unable to log in with my main user when using AppleTV on a network outside of my home network (i.e hotel wifi). I have another user with access to the same libraries that will load just fine. Any ideas why this one user is unusable outside of my home network? I would create a new user replicating the main user, but then I would lose all my history. Link to comment Share on other sites More sharing options...
Luke 37132 Posted November 29, 2017 Share Posted November 29, 2017 hi there, can you please explain what happens when you try? thanks. Link to comment Share on other sites More sharing options...
nwsurfer 0 Posted November 29, 2017 Author Share Posted November 29, 2017 sorry, I should have included that in the original post. The app crashes. no error message. Just takes me back to the appleTV home screen. Link to comment Share on other sites More sharing options...
ebr 14939 Posted November 29, 2017 Share Posted November 29, 2017 What is the user name and what is the version of the app? Thanks. Link to comment Share on other sites More sharing options...
nwsurfer 0 Posted November 30, 2017 Author Share Posted November 30, 2017 Asking the user name got me thinking. The user name was "Movies & TV". I just changed it to "Movies" and was able to successfully log in. Maybe there is an issue with the "&" in the username? Link to comment Share on other sites More sharing options...
ebr 14939 Posted November 30, 2017 Share Posted November 30, 2017 Asking the user name got me thinking. The user name was "Movies & TV". I just changed it to "Movies" and was able to successfully log in. Maybe there is an issue with the "&" in the username? Yes, that's what I suspected but I thought we took care of that. What is the version of the app you are showing? Link to comment Share on other sites More sharing options...
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