Unable to log in as one of my users

[nwsurfer 0]

I have multiple users with access to different libraries. I am unable to log in with my main user when using AppleTV on a network outside of my home network (i.e hotel wifi). I have another user with access to the same libraries that will load just fine. Any ideas why this one user is unusable outside of my home network? 

 

I would create a new user replicating the main user, but then I would lose all my history. 

[Luke 37065]

hi there, can you please explain what happens when you try? thanks.

[nwsurfer 0]

sorry, I should have included that in the original post. 
The app crashes. no error message. Just takes me back to the appleTV home screen. 

[ebr 14913]

What is the user name and what is the version of the app?

 

Thanks.

[nwsurfer 0]

Asking the user name got me thinking. The user name was "Movies & TV". I just changed it to "Movies" and was able to successfully log in. Maybe there is an issue with the "&" in the username?

[ebr 14913]

Asking the user name got me thinking. The user name was "Movies & TV". I just changed it to "Movies" and was able to successfully log in. Maybe there is an issue with the "&" in the username?

 

Yes, that's what I suspected but I thought we took care of that.  What is the version of the app you are showing?