cbauer25 5 Posted November 12, 2017 Share Posted November 12, 2017 A month or two ago I noticed movies that used to work without issue, suddenly freezing for several seconds before catching back up. It seems to coincide with "loud" moments on DTS movies. Realize that FireTV doesn't support DTS but since this was working previously wondering if something has changed? Link to comment Share on other sites More sharing options...
Luke 37113 Posted November 12, 2017 Share Posted November 12, 2017 Hi there @@cbauer25, we're sorry to hear about this. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
cbauer25 5 Posted November 12, 2017 Author Share Posted November 12, 2017 Here are the log files. Appreciate the help. ffmpeg-remux-75d275ff-da8a-4067-b4b3-3d0cad81d93e.txt ffmpeg-remux-a5d4cc32-5116-45c1-b69f-75fc767eefca.txt server-63646041600.txt Link to comment Share on other sites More sharing options...
Luke 37113 Posted November 13, 2017 Share Posted November 13, 2017 As a test, can you try installing from the website on top of your existing installation? Thanks ! Link to comment Share on other sites More sharing options...
cbauer25 5 Posted November 13, 2017 Author Share Posted November 13, 2017 Installed from the website and still have same behavior. Link to comment Share on other sites More sharing options...
ebr 14930 Posted November 14, 2017 Share Posted November 14, 2017 The device is probably bogging down on the overall bitrate of the content. It looks like the video bitrate on this item is about 25Mb/s. The published specs on the device only say it supports up to 21 and that's what our "Auto" setting should be limiting you to. What is the bitrate setting in the app? Link to comment Share on other sites More sharing options...
Solution cbauer25 5 Posted November 15, 2017 Author Solution Share Posted November 15, 2017 Think we found it. Device is set to Auto. I switched it to 21 and that fixed the problem. 1 Link to comment Share on other sites More sharing options...
Luke 37113 Posted November 15, 2017 Share Posted November 15, 2017 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
cbauer25 5 Posted November 15, 2017 Author Share Posted November 15, 2017 No problem...thanks for the help. I'd have never thought about that setting. Link to comment Share on other sites More sharing options...
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