Kah219 1 Posted November 9, 2017 Share Posted November 9, 2017 (edited) This issue has been happening more and more for me. I will go to start a video that i have had working in the past and it gives me " Playback Error, no compatible streams are currently available". If i were to back out of the video then go back in sometimes the video would fire up after a few attempts. Last week I was out of state on vacation and I went to watch a movie from my hotel and got the error. It would not fire up after several re attempts. So I remotely accessed my network to check on the files. movie is still there and would play outside of the web app on the machine I remoted into. I dragged it out of its sorting folder and EMBY saw it as a new file, and then would play it with no issues. All the files and folders haven't changed over the course of time but now most will not play back unless they had been added recently or i drag them out of their containing folders. Any thoughts or ideas here? I have scanned the library a few times next I'm going to un-sync and re-sync folder. Running on "Version 3.2.36.0" Is there someone i can just pm the log to? don't want my server login address on display. Edited November 9, 2017 by Kah219 1 Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 9, 2017 Share Posted November 9, 2017 If you refresh one of these items from the detail screen in the web app, does it play after that? 1 Link to comment Share on other sites More sharing options...
Kah219 1 Posted November 9, 2017 Author Share Posted November 9, 2017 (edited) Ill be danged. yes it did. Opened the item, clicked refresh metadata, replace missing only. let it chew on it then boom it fired up. going to test a few more with that see if it works on all. **Update, It worked for one title but the others still gave me errors after trying to do the same trick. 1/3 successful so far.** ***Next update. It worked on all three after I reset the server. Other videos i haven't done this too still give the error though.*** Edited November 9, 2017 by Kah219 Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 9, 2017 Share Posted November 9, 2017 The others that it still happened for probably just hadn't completed scanning yet when you tested them. You didn't actually need to restart the server. Link to comment Share on other sites More sharing options...
gymster 0 Posted November 30, 2017 Share Posted November 30, 2017 Hi people, I have a mac book air and a mac mini. Installed emby server on both to test. The mac air seems to work fine but on the mac mini i get a playback stream error. It's so strange, the media files are located on the mac mini itself but it doesn't seem to want to play them. I even factory rest my mac mini to see if that helps but it still doesn't work. Not sure what is happening. Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted November 30, 2017 Share Posted November 30, 2017 Hi people, I have a mac book air and a mac mini. Installed emby server on both to test. The mac air seems to work fine but on the mac mini i get a playback stream error. It's so strange, the media files are located on the mac mini itself but it doesn't seem to want to play them. I even factory rest my mac mini to see if that helps but it still doesn't work. Not sure what is happening. reproduce it and post the logs. Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 30, 2017 Share Posted November 30, 2017 Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
gymster 0 Posted November 30, 2017 Share Posted November 30, 2017 a frame cannot be read from the data source.2017-11-30 09:09:12.449 Info HttpServer: HTTP POST http://2.27.165.205:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:12.454 Info HttpServer: HTTP Response 204 to 2.27.165.205. Time: 5ms. http://2.27.165.205:8096/emby/Sessions/Playing/Progress2017-11-30 09:09:19.212 Info HttpServer: HTTP GET http://localhost:8096/emby/system/info/public. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.212 Info HttpServer: HTTP GET http://localhost:8096/emby/users/ec3522533c75422aa1f7942b6ebf367d. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.212 Info HttpServer: HTTP GET http://localhost:8096/emby/DisplayPreferences/usersettings?userId=ec3522533c75422aa1f7942b6ebf367d&client=emby. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.215 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Info. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.218 Info HttpServer: HTTP Response 200 to ::1. Time: 6ms. http://localhost:8096/emby/DisplayPreferences/usersettings?userId=ec3522533c75422aa1f7942b6ebf367d&client=emby2017-11-30 09:09:19.226 Info HttpServer: HTTP Response 200 to ::1. Time: 14ms. http://localhost:8096/emby/users/ec3522533c75422aa1f7942b6ebf367d2017-11-30 09:09:19.229 Info HttpServer: HTTP Response 200 to ::1. Time: 18ms. http://localhost:8096/emby/system/info/public2017-11-30 09:09:19.230 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.239 Info HttpServer: HTTP GET http://localhost:8096/emby/ScheduledTasks. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.240 Info HttpServer: HTTP Response 200 to ::1. Time: 10ms. http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d2017-11-30 09:09:19.240 Info HttpServer: HTTP GET http://localhost:8096/emby/Plugins/SecurityInfo. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.242 Info HttpServer: HTTP GET http://localhost:8096/emby/Sessions. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.242 Info HttpServer: HTTP Response 200 to ::1. Time: 2ms. http://localhost:8096/emby/Plugins/SecurityInfo2017-11-30 09:09:19.243 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/ScheduledTasks2017-11-30 09:09:19.243 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/Sessions2017-11-30 09:09:19.245 Info HttpServer: HTTP GET http://localhost:8096/emby/News/Product?StartIndex=0&Limit=4. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.245 Info HttpServer: HTTP GET http://localhost:8096/emby/DisplayPreferences/dashboard?userId=ec3522533c75422aa1f7942b6ebf367d&client=dashboard. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.246 Info HttpServer: HTTP GET http://localhost:8096/emby/LiveTv/Recordings?UserId=ec3522533c75422aa1f7942b6ebf367d&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.246 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/emby/DisplayPreferences/dashboard?userId=ec3522533c75422aa1f7942b6ebf367d&client=dashboard2017-11-30 09:09:19.249 Debug JsonSerializer: Deserializing file /Users/media/emby-server/cache/news.json2017-11-30 09:09:19.250 Info HttpServer: HTTP Response 200 to ::1. Time: 5ms. http://localhost:8096/emby/News/Product?StartIndex=0&Limit=42017-11-30 09:09:19.253 Info HttpServer: HTTP GET http://localhost:8096/emby/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.254 Info HttpServer: HTTP Response 200 to ::1. Time: 8ms. http://localhost:8096/emby/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true2017-11-30 09:09:19.256 Info HttpServer: HTTP Response 200 to ::1. Time: 10ms. http://localhost:8096/emby/LiveTv/Recordings?UserId=ec3522533c75422aa1f7942b6ebf367d&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop2017-11-30 09:09:19.256 Info HttpServer: HTTP GET http://localhost:8096/emby/Packages/Updates?PackageType=UserInstalled. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.256 Info HttpServer: HTTP GET http://localhost:8096/emby/Notifications/ec3522533c75422aa1f7942b6ebf367d/Summary. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.256 Info HttpServer: HTTP Response 200 to ::1. Time: 42ms. http://localhost:8096/emby/System/Info2017-11-30 09:09:19.257 Info HttpServer: HTTP GET http://localhost:8096/emby/Packages/Updates?PackageType=System. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.263 Info InstallationManager: Opening /Users/media/emby-server/cache/serverpackages.json2017-11-30 09:09:19.286 Info HttpServer: HTTP Response 200 to ::1. Time: 30ms. http://localhost:8096/emby/Notifications/ec3522533c75422aa1f7942b6ebf367d/Summary2017-11-30 09:09:19.297 Info HttpServer: HTTP Response 200 to ::1. Time: 40ms. http://localhost:8096/emby/Packages/Updates?PackageType=System2017-11-30 09:09:19.303 Info HttpClient: GetTempFileResponse url: https://www.mb3admin.com/admin/service/EmbyPackages.json2017-11-30 09:09:19.306 Info HttpServer: HTTP Response 200 to ::1. Time: 50ms. http://localhost:8096/emby/Packages/Updates?PackageType=UserInstalled2017-11-30 09:09:19.371 Info HttpServer: HTTP GET http://localhost:8096/web/touchicon114.png. UserAgent: Safari/12604.3.5.1.1 CFNetwork/811.7.2 Darwin/16.7.0 (x86_64) 2017-11-30 09:09:19.371 Info HttpResultFactory: Transmit file /private/var/folders/q5/j2jj_13x77d7km1tzthwc_0h0000gn/T/AppTranslocation/482CC641-E252-4F21-A181-60AE3A7D50A8/d/EmbyServer.app/Contents/Resources/dashboard-ui/touchicon114.png2017-11-30 09:09:19.372 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/web/touchicon114.png2017-11-30 09:09:19.506 Info HttpServer: HTTP GET http://localhost:8096/web/strings/en-GB.json?v=1512061759500. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.506 Info HttpServer: HTTP GET http://localhost:8096/web/bower_components/emby-webcomponents/strings/en-gb.json?v=1512061759500. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.507 Info HttpResultFactory: Transmit file /private/var/folders/q5/j2jj_13x77d7km1tzthwc_0h0000gn/T/AppTranslocation/482CC641-E252-4F21-A181-60AE3A7D50A8/d/EmbyServer.app/Contents/Resources/dashboard-ui/strings/en-GB.json2017-11-30 09:09:19.507 Info HttpResultFactory: Transmit file /private/var/folders/q5/j2jj_13x77d7km1tzthwc_0h0000gn/T/AppTranslocation/482CC641-E252-4F21-A181-60AE3A7D50A8/d/EmbyServer.app/Contents/Resources/dashboard-ui/bower_components/emby-webcomponents/strings/en-gb.json2017-11-30 09:09:19.508 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/web/bower_components/emby-webcomponents/strings/en-gb.json?v=15120617595002017-11-30 09:09:19.508 Info HttpServer: HTTP Response 200 to ::1. Time: 2ms. http://localhost:8096/web/strings/en-GB.json?v=15120617595002017-11-30 09:09:19.795 Info HttpServer: HTTP POST http://localhost:8096/emby/Sessions/Capabilities/Full. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.814 Info HttpServer: HTTP Response 204 to ::1. Time: 20ms. http://localhost:8096/emby/Sessions/Capabilities/Full2017-11-30 09:09:19.820 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:19.820 Info HttpServer: WS ws://localhost:8096/embywebsocket?api_key=86eb0422acc44dbe9dbb093e4bf20887&deviceId=cfc0bbde26ccddede075f1170de15c7e13d3b0c1. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.52017-11-30 09:09:19.820 Debug HttpServer: Web socket connection allowed2017-11-30 09:09:19.823 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/Users/ec3522533c75422aa1f7942b6ebf367d2017-11-30 09:09:20.016 Debug App: ActivityLogWebSocketListener Begin transmitting over websocket to [::1]:500772017-11-30 09:09:20.016 Debug App: ScheduledTasksWebSocketListener Begin transmitting over websocket to [::1]:500772017-11-30 09:09:20.016 Debug App: SessionInfoWebSocketListener Begin transmitting over websocket to [::1]:500772017-11-30 09:09:20.018 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Info. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:20.019 Info HttpServer: HTTP GET http://localhost:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2017-11-29T17%3A09%3A20.013Z. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:20.022 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2017-11-29T17%3A09%3A20.013Z2017-11-30 09:09:20.026 Info HttpServer: HTTP GET http://localhost:8096/emby/Plugins/SecurityInfo. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:20.030 Info HttpServer: HTTP Response 200 to ::1. Time: 4ms. http://localhost:8096/emby/Plugins/SecurityInfo2017-11-30 09:09:20.037 Info HttpServer: HTTP Response 200 to ::1. Time: 19ms. http://localhost:8096/emby/System/Info2017-11-30 09:09:20.071 Info HttpServer: HTTP GET http://localhost:8096/web/css/images/logoblack.png. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:20.072 Info HttpServer: HTTP Response 304 to ::1. Time: 1ms. http://localhost:8096/web/css/images/logoblack.png2017-11-30 09:09:25.793 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Endpoint. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:25.795 Info HttpServer: HTTP Response 200 to ::1. Time: 2ms. http://localhost:8096/emby/System/Endpoint2017-11-30 09:09:26.781 Info HttpServer: HTTP POST http://2.27.165.205:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:26.800 Info HttpServer: HTTP Response 204 to 2.27.165.205. Time: 19ms. http://2.27.165.205:8096/emby/Sessions/Playing/Progress2017-11-30 09:09:36.817 Debug App: ScheduledTasksWebSocketListener stop transmitting over websocket to [::1]:500772017-11-30 09:09:36.817 Debug App: SessionInfoWebSocketListener stop transmitting over websocket to [::1]:500772017-11-30 09:09:36.817 Debug App: ActivityLogWebSocketListener stop transmitting over websocket to [::1]:500772017-11-30 09:09:36.820 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Logs. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:36.821 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Configuration. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:36.822 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/emby/System/Configuration2017-11-30 09:09:36.823 Info HttpServer: HTTP Response 200 to ::1. Time: 3ms. http://localhost:8096/emby/System/Logs2017-11-30 09:09:37.501 Info HttpServer: HTTP POST http://2.27.165.205:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 2017-11-30 09:09:37.505 Info HttpServer: HTTP Response 204 to 2.27.165.205. Time: 4ms. http://2.27.165.205:8096/emby/Sessions/Playing/Progress2017-11-30 09:09:39.211 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Logs/Log?name=server-63647629451.txt. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/604.3.5 (KHTML, like Gecko) Version/11.0.1 Safari/604.3.5 </pre></body></html> Link to comment Share on other sites More sharing options...
gymster 0 Posted November 30, 2017 Share Posted November 30, 2017 Funnily enough it now doesn't even come up with that error message, it just freezes. Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 30, 2017 Share Posted November 30, 2017 Can you please attach the complete emby server log rather than just pasting a snippet? the link i posted above provides instructions on how to do that. thanks ! Link to comment Share on other sites More sharing options...
gymster 0 Posted November 30, 2017 Share Posted November 30, 2017 Sorry for that, didn't notice you had replied. My mistake! Link to comment Share on other sites More sharing options...
gymster 0 Posted November 30, 2017 Share Posted November 30, 2017 Here's the log. Untitled.rtf Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 30, 2017 Share Posted November 30, 2017 @@gymster there is a slow response in this log that has been resolved for the next release of emby server, thanks. Link to comment Share on other sites More sharing options...
gymster 0 Posted November 30, 2017 Share Posted November 30, 2017 @@gymster there is a slow response in this log that has been resolved for the next release of emby server, thanks. No problem, am I wrong in thinking it's a little strange it works on my mac book air though and not the mini? Both are running the same OS Link to comment Share on other sites More sharing options...
Luke 37065 Posted November 30, 2017 Share Posted November 30, 2017 Well this log also has some kind of permission denied error related to starting ffmpeg and ffprobe that i haven't seen before. that will most definitely cause playback problems. i'm just not sure yet why that's happening. probably some security setting on the system if i had to guess, but we obviously need to work around that. Link to comment Share on other sites More sharing options...
gymster 0 Posted November 30, 2017 Share Posted November 30, 2017 You just gave me an idea and it worked! I moved the emby server from downloads to the desktop and launched it from there. Now it works perfectly. Don't ask me why but I've had similar problems with applications that have been launched from the downloads folder before! Link to comment Share on other sites More sharing options...
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