fbrassin 35 Posted November 2, 2017 Share Posted November 2, 2017 Hello, i've just realized that in user menu if i press playing settings nothing happens, while i can enter other menu. Any help? Link to comment Share on other sites More sharing options...
Luke 37128 Posted November 3, 2017 Share Posted November 3, 2017 @@fbrassin, can you attach the emby server log from the time that you tried to open this screen? you can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
fbrassin 35 Posted November 3, 2017 Author Share Posted November 3, 2017 I only have this after pressing button: 2017-11-03 20:53:42.452 Info HttpResultFactory: Transmit file /var/lib/emby-server/logs/server-63645264000.txt 2017-11-03 20:53:42.718 Info HttpServer: HTTP Response 200 to 192.168.1.5. Time: 287ms. http://192.168.1.55:8096/emby/System/Logs/Log?name=server-63645264000.txt 2017-11-03 20:53:45.156 Info HttpServer: HTTP GET http://192.168.1.55:8096/favicon.ico. UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36 2017-11-03 20:53:45.157 Info HttpResultFactory: Transmit file /usr/lib/emby-server/bin/dashboard-ui/favicon.ico 2017-11-03 20:53:45.158 Info HttpServer: HTTP Response 200 to 192.168.1.5. Time: 2ms. http://192.168.1.55:8096/favicon.ico 2017-11-03 20:53:51.495 Info HttpServer: HTTP GET http://192.168.1.55:8096/emby/Localization/cultures. UserAgent: Emby/3 CFNetwork/882 Darwin/17.0.0 2017-11-03 20:53:51.501 Info HttpServer: HTTP Response 200 to 192.168.1.93. Time: 7ms. http://192.168.1.55:8096/emby/Localization/cultures 2017-11-03 20:53:55.453 Info HttpServer: HTTP GET http://192.168.1.55:8096/emby/System/Logs/Log?name=server-63645264000.txt. UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36 Link to comment Share on other sites More sharing options...
ebr 14937 Posted November 3, 2017 Share Posted November 3, 2017 Hi. Can you please reproduce the issue and then attach the entire log file? Bonus points if you can tell us what time you tried to enter the settings menu. Thanks! Link to comment Share on other sites More sharing options...
fbrassin 35 Posted November 3, 2017 Author Share Posted November 3, 2017 This is the time i pressed button: 22:38:51.976 And this is the complete log of the day: https://paste2.org/PLyEwvb3 Link to comment Share on other sites More sharing options...
ebr 14937 Posted November 3, 2017 Share Posted November 3, 2017 Thanks. What is your language and location set to on the device? Link to comment Share on other sites More sharing options...
fbrassin 35 Posted November 3, 2017 Author Share Posted November 3, 2017 Italian and Italy Link to comment Share on other sites More sharing options...
ebr 14937 Posted November 3, 2017 Share Posted November 3, 2017 And does your menu look like this or is it in English? Link to comment Share on other sites More sharing options...
fbrassin 35 Posted November 4, 2017 Author Share Posted November 4, 2017 (edited) It is just like this in italian. BTW in the other my ATV4 i can enter in that menu. Edited November 4, 2017 by fbrassin Link to comment Share on other sites More sharing options...
Sarithz 2 Posted November 4, 2017 Share Posted November 4, 2017 This is't working on my AppleTV 3 either. Pressing the button does nothing. Link to comment Share on other sites More sharing options...
fbrassin 35 Posted November 4, 2017 Author Share Posted November 4, 2017 I'm sorry for you, but i'm happy i'm not the only one I hope we can solve. Mine is a ATV4 Link to comment Share on other sites More sharing options...
thetrg 0 Posted November 4, 2017 Share Posted November 4, 2017 I’ve had the same issue, and was brought to this thread via Twitter by the Emby community. This problem is presenting itself on both my Apple TV 3 As well as my Apple TV 4K. Both of them are in the US, and a set to display English. This issue did not present itself until the new OS tvOS app update. Link to comment Share on other sites More sharing options...
ebr 14937 Posted November 4, 2017 Share Posted November 4, 2017 Okay, we have to figure out what you guys have in common. I thought maybe it was a language setting but that doesn't appear to be it. To start with - are you all Emby Premiere subscribers? Then, can you each show us what your subtitle settings are set to on the server? Finally, can you guys test this with different users. Does it work for some and not others? Link to comment Share on other sites More sharing options...
Luke 37128 Posted November 4, 2017 Share Posted November 4, 2017 I wonder if it is the accent characters on some of the language names, although you'd think that wouldn't be a problem because media future could have those characters too. Link to comment Share on other sites More sharing options...
ebr 14937 Posted November 4, 2017 Share Posted November 4, 2017 I wonder if it is the accent characters on some of the language names, although you'd think that wouldn't be a problem because media future could have those characters too. That was my initial thinking but I set my device to Italian and I can get into the menu so it is something else. Link to comment Share on other sites More sharing options...
fbrassin 35 Posted November 4, 2017 Author Share Posted November 4, 2017 (edited) The strange is that i have 2 ATV4, with the same settings (i think) and pointing to the same server. 1 is working, the other not. I'll report later, what ebr asked Edited November 4, 2017 by fbrassin Link to comment Share on other sites More sharing options...
fbrassin 35 Posted November 4, 2017 Author Share Posted November 4, 2017 Maybe i found what was the problem. I found out that i wasn't able to change user. I gave log out from connect, after that all returned ok. I was able to change user and enter in setting menu. I hope this can help. Link to comment Share on other sites More sharing options...
Handl3vogn 6 Posted November 5, 2017 Share Posted November 5, 2017 (edited) I have a similar problem on my friends appletv 4 unable to enter playback settings and evrything he plays transcodes at 1,5Mbit (low quality). edit: He is a guest user, and only signs in using emby connect. Preferred subtitle language is set to Norwegian. Subtitle mode: no subtitle. and he is streaming over Internet (my line is 150/150 and he has 15/3). Gets this message on server: The media is being converted into a format that is compatible with the device that is playing the media.Reason for transcoding:Container not supportedVideo codec not supportedAudio codec not supportedMedia bitrate exceeds limit. Edited November 5, 2017 by Handl3vogn Link to comment Share on other sites More sharing options...
ebr 14937 Posted November 5, 2017 Share Posted November 5, 2017 Alright guys, thanks. The Connect login was the missing piece of the puzzle. I think I have this fixed now in beta and hopefully can release fairly soon. Thanks again. 1 Link to comment Share on other sites More sharing options...
Sarithz 2 Posted November 8, 2017 Share Posted November 8, 2017 I also found that logging off of media connect and restarting the app fixed the issue with my AppleTV force transcoding everything at a 1.5 mbit setting. It is now back to a setting of Auto and direct playing my media again. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
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