scouty 0 Posted October 23, 2017 Share Posted October 23, 2017 Hi, I'm trying to use emby on OSX Sierra. I've downloaded the latest release, installed it on the App folder, When I try to start the emby server, it seems to crash. I've attached the log file. I've tried on two different OSX system ( iMac and Macbook Pro 2016 ) both running Sierra, I have the same issue. Thanks for your help. Benjamin, EmbyServer_2017-10-23-073416_iMac-de-Benjamin.txt Link to comment Share on other sites More sharing options...
sazun 0 Posted October 23, 2017 Share Posted October 23, 2017 Same here. OS Sierra 10.12.6 and embyserver-osx-x64-3.2.33.9. Crashes at start. Log file attached. EmbyServer_2017-10-23-192225_Dune-9.crash.txt Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 23, 2017 Share Posted October 23, 2017 Interesting, thanks guys. I wonder if there is a dependency that is missing. Link to comment Share on other sites More sharing options...
scouty 0 Posted October 23, 2017 Author Share Posted October 23, 2017 Thanks for you replies : Good news : 1/ sorry to say that : I'm not alone !!! 2/ A legend takes our issue into account regards, Benjamin, Link to comment Share on other sites More sharing options...
scouty 0 Posted October 27, 2017 Author Share Posted October 27, 2017 Any news ? Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 27, 2017 Share Posted October 27, 2017 I haven't' gotten to the bottom of this yet. Can you check for system updates and ensure that your Mac is fully up to date? thanks. Link to comment Share on other sites More sharing options...
scouty 0 Posted October 28, 2017 Author Share Posted October 28, 2017 I'm running Sierra ( not High Sierra ) and I've just checked, there is no system update proposed by the AppStore. I may have missed something, is there any other components required to run emby ? regards, Benjamin, Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 28, 2017 Share Posted October 28, 2017 There shouldn't be. Can you try downloading the updated version from the website? thanks. Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 28, 2017 Share Posted October 28, 2017 Then if the issue persist, can you please attach the contents of this folder: /Users/{user}/.config/emby-server/logs Thanks. Link to comment Share on other sites More sharing options...
scouty 0 Posted October 29, 2017 Author Share Posted October 29, 2017 I don't have any .config folder under my home directory. With 'ls -ali', I have some others hidden folders but nothing related to emby. Thanks. Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 29, 2017 Share Posted October 29, 2017 Can you try this version? https://github.com/MediaBrowser/Emby/releases/download/3.2.35.0/embyserver-osx-x64-3.2.35.0.zip I updated the .net core build tools from 2.0.0 to 2.0.2. Thanks. Link to comment Share on other sites More sharing options...
scouty 0 Posted October 29, 2017 Author Share Posted October 29, 2017 Downloaded 3.2.35.0 => unzip the file => move emby-server to the Application folder I have the same result : connection to localhost:8096 impossible, no ~/.config folder. The system report is attached. Thanks for your support. regards, EmbyServer_2017-10-29-085542_MacBook-Pro-de-benjamin.crash.txt Link to comment Share on other sites More sharing options...
vangeliis 8 Posted October 29, 2017 Share Posted October 29, 2017 Downloaded 3.2.35.0 => unzip the file => move emby-server to the Application folder I have the same result : connection to localhost:8096 impossible, no ~/.config folder. The system report is attached. Thanks for your support. regards, Hi @@scouty Can you create a new user account (System Preferences --> Users & Groups) then log out from your current account, login into the newly created account and try to run EmbyServer from there. Does it still crash? Link to comment Share on other sites More sharing options...
scouty 0 Posted October 29, 2017 Author Share Posted October 29, 2017 Hi, I've just tried your proposal. Different behavior : new admin account ( TestEmby ), logout from my session, then log to TestEmby. When I try starting emby-server, I have a message : unable to start application. here is the system log : Oct 29 11:15:15 MacBook-Pro-de-benjamin com.apple.xpc.launchd[1] (com.embyapp.embymediaserver.1172[4567]): Could not find and/or execute program specified by service: 13: Permission denied: /Applications/EmbyServer.app/Contents/MacOS/EmbyServer Oct 29 11:15:15 MacBook-Pro-de-benjamin com.apple.xpc.launchd[1] (com.embyapp.embymediaserver.1172[4567]): Service setup event to handle failure and will not launch until it fires. I've checked in the emby-server app packet, the EmbyServer is present. Permission are read-only ( using Finder, read information ). I've tried to change to read-write, same result. No crash because not launched. Regards, Benjamin Link to comment Share on other sites More sharing options...
vangeliis 8 Posted October 29, 2017 Share Posted October 29, 2017 Hi, I've just tried your proposal. Different behavior : new admin account ( TestEmby ), logout from my session, then log to TestEmby. When I try starting emby-server, I have a message : unable to start application. here is the system log : Oct 29 11:15:15 MacBook-Pro-de-benjamin com.apple.xpc.launchd[1] (com.embyapp.embymediaserver.1172[4567]): Could not find and/or execute program specified by service: 13: Permission denied: /Applications/EmbyServer.app/Contents/MacOS/EmbyServer Oct 29 11:15:15 MacBook-Pro-de-benjamin com.apple.xpc.launchd[1] (com.embyapp.embymediaserver.1172[4567]): Service setup event to handle failure and will not launch until it fires. I've checked in the emby-server app packet, the EmbyServer is present. Permission are read-only ( using Finder, read information ). I've tried to change to read-write, same result. No crash because not launched. Regards, Benjamin Hi @@scouty I agree with you it's something to do with your permissions. I have attached mine for your information although I'm running high sierra. Can you delete EmbyServer.app from within the new account (TestEmby), re-download it, unzip it and cross check permissions with the ones I have attached? Link to comment Share on other sites More sharing options...
scouty 0 Posted October 29, 2017 Author Share Posted October 29, 2017 So, big improvements I have two admin sessions : Benjamin and TestAdmin accounts. On both, after re downloading the zip and installing the EmbyServer.app in the App folder I have the same issue ( see attached file report2.txt ) when trying to open the EmbyServer.app But : If I take a look inside the app package (.app ) -> on the Benjamin account EmbyServer is associated with the textedit application, -> on the TestEmby account, Emby server is associated with the terminal application. In fact, after some installation/uninstallation it depends on which account has installed the application. The good news is : If I start the EmbyServer by entering inside the packet, and open /Applications/EmbyServer.app/Contents/MacOS/EmbyServer, it launches a terminal session, and the EmbyServer is started. I'm able to connect to localhost:8096 So , something goes wrong between the EmbyServer.app and the EmbyServer binary itself. I hope it will help. Benjamin, report2.rtf Link to comment Share on other sites More sharing options...
vangeliis 8 Posted October 29, 2017 Share Posted October 29, 2017 (edited) So, big improvements I have two admin sessions : Benjamin and TestAdmin accounts. On both, after re downloading the zip and installing the EmbyServer.app in the App folder I have the same issue ( see attached file report2.txt ) when trying to open the EmbyServer.app But : If I take a look inside the app package (.app ) -> on the Benjamin account EmbyServer is associated with the textedit application, -> on the TestEmby account, Emby server is associated with the terminal application. In fact, after some installation/uninstallation it depends on which account has installed the application. The good news is : If I start the EmbyServer by entering inside the packet, and open /Applications/EmbyServer.app/Contents/MacOS/EmbyServer, it launches a terminal session, and the EmbyServer is started. I'm able to connect to localhost:8096 So , something goes wrong between the EmbyServer.app and the EmbyServer binary itself. I hope it will help. Benjamin, Hi @@scouty Can you run the following in the terminal.app: ls -asl /Applications/EmbyServer.app/Contents/MacOS/ and scroll down util you find EmbyServer. It should look like -rwxrw-rw-@ The x means it's a unix executable and should be there for the binary to run. If I understand correctly you will need to make EmbyServer an unix executable. Try to run the following command again in terminal: chmod 766 /Applications/EmbyServer.app/Contents/MacOS/EmbyServer Edited October 29, 2017 by vangeliis Link to comment Share on other sites More sharing options...
scouty 0 Posted October 29, 2017 Author Share Posted October 29, 2017 hi ls -asl /Applications/EmbyServer.app/Contents/MacOS/ returns this : 264 -rwxrw-rw-@ 1 Benjamin staff 134016 29 oct 02:08 EmbyServer After EmbyServer re installation on my session ( Benjamin ), it's a Unix excitable. -rwxrw-rw-@ is the same as chmod 766 When starting EmbyServer with a terminal command line /Applications/EmbyServer.app/Contents/MacOS/EmbYServer, I can connect to localhost:8096 but Emby Server doesn't run correctly. For example impossible to manage the médiathèque. I've attached the output of the CLI when the emby server starts. There are many errors. regards, report3.rtf Link to comment Share on other sites More sharing options...
vangeliis 8 Posted October 29, 2017 Share Posted October 29, 2017 hi ls -asl /Applications/EmbyServer.app/Contents/MacOS/ returns this : 264 -rwxrw-rw-@ 1 Benjamin staff 134016 29 oct 02:08 EmbyServer After EmbyServer re installation on my session ( Benjamin ), it's a Unix excitable. -rwxrw-rw-@ is the same as chmod 766 When starting EmbyServer with a terminal command line /Applications/EmbyServer.app/Contents/MacOS/EmbYServer, I can connect to localhost:8096 but Emby Server doesn't run correctly. For example impossible to manage the médiathèque. I've attached the output of the CLI when the emby server starts. There are many errors. regards, Hi @@scouty Perhaps the Emby admins would like to see your log files then. https://emby.media/c...port-a-problem/ Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 29, 2017 Share Posted October 29, 2017 Can you try deleting this folder: /Users/benjamin/emby-server Then run again? thanks. Link to comment Share on other sites More sharing options...
vangeliis 8 Posted October 29, 2017 Share Posted October 29, 2017 Can you try deleting this folder: /Users/benjamin/emby-server Then run again? thanks. @@Luke Do you mean /Users/banjamin/.config/emby-server Link to comment Share on other sites More sharing options...
Luke 37062 Posted October 29, 2017 Share Posted October 29, 2017 Well something is strange with the first part of the log reporting a program data path of only emby-server Link to comment Share on other sites More sharing options...
vangeliis 8 Posted October 29, 2017 Share Posted October 29, 2017 (edited) Well something is strange with the first part of the log reporting a program data path of only emby-server Perhaps for some reason @@scouty can not write into a ~/.config folder? Edited October 29, 2017 by vangeliis Link to comment Share on other sites More sharing options...
scouty 0 Posted October 30, 2017 Author Share Posted October 30, 2017 Can you try deleting this folder: /Users/benjamin/emby-server Then run again? thanks. Done, but the result remains the same. I've deleted the emby-server folder under my home folder : First try : I start the EmbyServer by opening the EmbyServer.app => crash. No new folder under ~/benjamin Second try : I start the EmbyServer using the /Applications/EmbyServer.app/Contents/MacOS/EmbyServer command => the EmbyServer starts running, able to connect to localhost but it doesn't work correctly ( same as report3.rtf) . At this stage, no folder created in my home folder. Even after making some setup on the web interface, I still don't have any folder related to embyserver under my home folder. the ~/benjamin/.config folder doesn't exist. regards, Link to comment Share on other sites More sharing options...
scouty 0 Posted October 30, 2017 Author Share Posted October 30, 2017 Really good news !!! I've created manually the folder ~/.config and everything works fine !!! I can launch EmbyServer.app directly from Applications's folder. Link to comment Share on other sites More sharing options...
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