Everitt132 0 Posted September 16, 2017 Share Posted September 16, 2017 Bought the one time option and every time I try to play a video, it says I haven’t bought it. Clicked on Restore App, entered my Apple ID and password and nada. Shutdown the app, restart it, same issue. Bought the app 2 months ago and still haven’t been able to use it. Link to comment Share on other sites More sharing options...
Luke 37100 Posted September 16, 2017 Share Posted September 16, 2017 Hi, are you signed into itunes on the apple device using the same itunes account that originally made the purchase? Does it give you an error message? If so, what does it say? Link to comment Share on other sites More sharing options...
Everitt132 0 Posted September 16, 2017 Author Share Posted September 16, 2017 That’s just it. I get no error message after entering my Apple ID and password.. the Id/password dialog box disappears and nothing Link to comment Share on other sites More sharing options...
Luke 37100 Posted September 16, 2017 Share Posted September 16, 2017 Have you tried restarting the app after that? Link to comment Share on other sites More sharing options...
Everitt132 0 Posted September 16, 2017 Author Share Posted September 16, 2017 Luke, it’s been 2 months since my purchase. I have restarted the app, I have restarted the ipad, I have deleted the app and redownloaded it. To no avail. Contacted Apple and they say I need to contact you guys. Link to comment Share on other sites More sharing options...
Everitt132 0 Posted September 16, 2017 Author Share Posted September 16, 2017 Screenshot 1 is when I try to play a video. Screenshot 2 is asking me to restore purchase. Then Apple ID and password dialog comes up. Info entered and then screenshot 1 is shown. No errors, nothing. Exit. Tried to play video again, Same procedure. But this time, didn’t ask me for Apple ID and password when I click on restore purchase. But still can’t play video. Restarted ipad. Restarted app. Same process again, this time again asking me for Apple ID and password. Rinse and repeat. Link to comment Share on other sites More sharing options...
Luke 37100 Posted September 16, 2017 Share Posted September 16, 2017 Try instead clicking the Unlock button. It will launch the apple purchase process. This is also another way of restoring because it will tell you that you've already purchased it. See what happens there. Thanks. Link to comment Share on other sites More sharing options...
Everitt132 0 Posted September 17, 2017 Author Share Posted September 17, 2017 Great. That worked. Thanks.. Link to comment Share on other sites More sharing options...
Luke 37100 Posted September 17, 2017 Share Posted September 17, 2017 Thanks. I will do some testing on the Restore purchase button to make sure there isn't a regression. Apple tests it themselves when we submit so I can't imagine there's a widespread problem, but it's possible there might be specific scenarios that need to be looked at again. Thanks. Link to comment Share on other sites More sharing options...
GadgetGirl 0 Posted September 30, 2017 Share Posted September 30, 2017 Neither options work even though purchase history shows the in app purchase Link to comment Share on other sites More sharing options...
Luke 37100 Posted October 1, 2017 Share Posted October 1, 2017 Neither options work even though purchase history shows the in app purchase @@GadgetGirl, I am not able to reproduce the problem. Are you sure you're signed into the ios device with the same itunes account that made the purchase? Also, you haven't applied any parental controls related to the app store, have you? Link to comment Share on other sites More sharing options...
Collider 0 Posted April 27, 2020 Share Posted April 27, 2020 Hi, my cousin have the same problem, but in a new a emby account, with no purchase Emby Premiere never, what can i do ? Same error as images. Link to comment Share on other sites More sharing options...
Luke 37100 Posted May 4, 2020 Share Posted May 4, 2020 Hi, my cousin have the same problem, but in a new a emby account, with no purchase Emby Premiere never, what can i do ? Same error as images. Hi, are you saying he previously purchased the unlock? Link to comment Share on other sites More sharing options...
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