Nothing will play.... just spins

[knoorda 0]

I have the latest version of Emby working in a docker.   I made an update to the main host machine running the docker and I broke the connection.    When I launch EMBY on either a tablet or PC web browser, I get to the main home page, I can navigate to movies, click on the movie, it has the description and has the button to play or resume.   I can see all of that.  When I hit play, the next screen comes up with the image background and then the circle just keeps going around and around.   Where would I check to see what the problem is in Emby?   I am a premium user if that matters.

EMBY log.txt

[mastrmind11 717]

Access token is invalid or expired. 

and/or 

Error App: Error starting ffmpeg

[ebr 14913]

Looks like a permissions issue:

Native error= Access denied

[knoorda 0]

How would I go about correcting the error?   Sorry for the newbee question.

[ebr 14913]

Unix can be complicated when it comes to permissions.  I'll move this over to that forum so one of the Unix guys can jump in.

[Jdiesel 1114]

First thing I would try is

chmod u+x /config/ffmpeg/20170308/ffmpeg

chmod u+x /config/ffmpeg/20170308/ffprobe

[Luke 37071]

Either your ffmpeg build is missing or the server does not have privilege to execute it. so try the above and see if that helps. thanks.

[vurt 17]

Hi everyone. I have a similar issue, but only with a particular movie. I've tried streaming a TV show and another movie and they work.

 

I'm running Emby as a Docker on unRaid, with the Kodi plug-in. The setup is running behind a reverse proxy so I access it as https://mydomain.net/emby/

 

I'm observing:

2017-09-14 12:53:31.634 Error HttpServer: Could not find handler for /embywebsocket

and

2017-09-14 13:21:05.620 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 3.2.30.0
	Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /config -restartpath /usr/lib/emby-server/restart.sh
	Operating system: Unix 4.9.30.0
	64-Bit OS: True
	64-Bit Process: True
	Mono: 4.8.1 (Stable 4.8.1.0/22a39d7 Tue Aug  8 14:05:52 UTC 2017)
	Processor count: 4
	Program data path: /config
	Application directory: /usr/lib/emby-server/bin
	System.Exception: Error starting ffmpeg

Is this the same permissions issue?

 

Do I run the chmod commands from inside the Emby Docker?

chmod u+x /config/ffmpeg/20170308/ffmpeg

chmod u+x /config/ffmpeg/20170308/ffprobe

Thank you.

 

server-63640944000.txt

[dcrdev 251]

Hi everyone. I have a similar issue, but only with a particular movie. I've tried streaming a TV show and another movie and they work.

 

I'm running Emby as a Docker on unRaid, with the Kodi plug-in. The setup is running behind a reverse proxy so I access it as https://mydomain.net/emby/

 

I'm observing:

2017-09-14 12:53:31.634 Error HttpServer: Could not find handler for /embywebsocket

and

2017-09-14 13:21:05.620 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 3.2.30.0
	Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /config -restartpath /usr/lib/emby-server/restart.sh
	Operating system: Unix 4.9.30.0
	64-Bit OS: True
	64-Bit Process: True
	Mono: 4.8.1 (Stable 4.8.1.0/22a39d7 Tue Aug  8 14:05:52 UTC 2017)
	Processor count: 4
	Program data path: /config
	Application directory: /usr/lib/emby-server/bin
	System.Exception: Error starting ffmpeg

Is this the same permissions issue?

 

Do I run the chmod commands from inside the Emby Docker?

chmod u+x /config/ffmpeg/20170308/ffmpeg

chmod u+x /config/ffmpeg/20170308/ffprobe

Thank you.

 

You're not proxying the websocket correctly, it's returning a status of 404?

[vurt 17]

You're not proxying the websocket correctly, it's returning a status of 404?

 

Hi! Can you clarify on that? I can access the domain and Emby interface.

 

Is it related to this: https://emby.media/community/index.php?/topic/50062-web-sockets-and-reverse-proxy/?hl=embywebsocket ?

[Luke 37071]

Hi! Can you clarify on that? I can access the domain and Emby interface.

 

Is it related to this: https://emby.media/community/index.php?/topic/50062-web-sockets-and-reverse-proxy/?hl=embywebsocket ?

 

It actually wont' affect playback. did you try the chmod?