Thierry34+ 1 Posted August 30, 2017 Share Posted August 30, 2017 Hello, I had a test in June of a month at Emby first. I had the record button and I could record. I just redeemed a year of first emby, put the key in my server and I do not have the option available in my app on my nvidia shield. Someone would have an idea, I did a lot of tests without success. Thanks Link to comment Share on other sites More sharing options...
denz 426 Posted August 31, 2017 Share Posted August 31, 2017 What about in the web client do you see a record button ? Link to comment Share on other sites More sharing options...
ebr 14937 Posted August 31, 2017 Share Posted August 31, 2017 Be sure you are using the proper key. If you used a different email address, it will be a new key. Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 4, 2017 Author Share Posted September 4, 2017 (edited) Thank you for your answers. Actually I no longer see the record button up in the web client. I had two accounts with them different email addresses. I deleted the one that had been used for my first tests and left the one that corresponds to the one-year key that I just bought. I see well on the dashboard "thank you to support emby". I really do not understand. Edited September 4, 2017 by Thierry34+ Link to comment Share on other sites More sharing options...
ebr 14937 Posted September 4, 2017 Share Posted September 4, 2017 What does this page in your dashboard look like - especially under "Status"? Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 4, 2017 Author Share Posted September 4, 2017 Thank you for your answer. I have this, sorry it's in French. Link to comment Share on other sites More sharing options...
ebr 14937 Posted September 4, 2017 Share Posted September 4, 2017 That all looks fine. Can you please PM me the email address to which the key was sent? Link to comment Share on other sites More sharing options...
ebr 14937 Posted September 4, 2017 Share Posted September 4, 2017 I had two accounts with them different email addresses. I deleted the one that had been used for my first tests and left the one that corresponds to the one-year key that I just bought. Did you also create new users on the server? Are you sure the user you are using has the option to allow recording management enabled? Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 4, 2017 Author Share Posted September 4, 2017 I have just sent you the email address PM. recording management is enabled. At first I did tests with an account and an email address. I wanted to buy a license for one year I indicated another address. Following your reply, I created a new account with the email address associated with the key and deleted the first account. Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 4, 2017 Author Share Posted September 4, 2017 I reinstalled on my PC windows emby, entered the account with the key and I still do not save the button on the app of my nvidia shield nor on the web application with chrome and edge. I use a .m3u file, can it come from there? Thank you, I know more what to do and I do not want to do without this service and be obliged to cancel my subscription. Link to comment Share on other sites More sharing options...
ebr 14937 Posted September 5, 2017 Share Posted September 5, 2017 Okay, at this point, I think everything with your key is fine and whatever the issue is is not related to that. So, I'm going to move this to the Live TV section and can you please provide some screen shots of your user setup and the screens where you say you do not see the record button (the web app is best). Thanks. Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 5, 2017 Author Share Posted September 5, 2017 Thanks ebr, So here are screens from my web interface. I hope yours will get an idea. I have just tested with other m3u files and I still have the same problem, impossible to save. Link to comment Share on other sites More sharing options...
ebr 14937 Posted September 5, 2017 Share Posted September 5, 2017 Have you setup a guide provider? Emby records programs as opposed to channels so we need program data in order to record. Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 5, 2017 Author Share Posted September 5, 2017 Not actually before I had a guide, I no longer have an up-to-date guide in xml file. I can not find one up to date. Link to comment Share on other sites More sharing options...
Solution ebr 14937 Posted September 5, 2017 Solution Share Posted September 5, 2017 Okay, so that is the problem. In order to record anything, we will need program data. Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 5, 2017 Author Share Posted September 5, 2017 Thank you very much ebr, that was the problem. I found an xml guide and can record the channels that have a list of programs. I still have to find a complete xml file. Thank you very much for your help. 1 Link to comment Share on other sites More sharing options...
ebr 14937 Posted September 5, 2017 Share Posted September 5, 2017 Awesome. Glad we got it figured out. Thanks for reporting back. Link to comment Share on other sites More sharing options...
Thierry34+ 1 Posted September 5, 2017 Author Share Posted September 5, 2017 You're a "legend" that's normal Link to comment Share on other sites More sharing options...
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