Jorpd 0 Posted August 15, 2017 Share Posted August 15, 2017 Hi, Since 3.2.27.0 I'm no longer able to press the play button to begin playing/resume meda from the up next or continue watching sections on the Roku 3 homescreen. I have to use OK to traverse in to the episode details page and select play from there. Just to clarify, I can play/pause during playback, it's not a remote issue. The button is being recognised at the homescreen but I get the tone played which suggests the action can't be completed. Thanks Link to comment Share on other sites More sharing options...
rigo43 0 Posted August 16, 2017 Share Posted August 16, 2017 Same for me! Link to comment Share on other sites More sharing options...
Luke 37115 Posted August 16, 2017 Share Posted August 16, 2017 We're looking into it, thanks guys. 1 Link to comment Share on other sites More sharing options...
dcook 265 Posted August 16, 2017 Share Posted August 16, 2017 (edited) I have the same issue, play button does not work, must use the OK button now. It used to work fine. Roku Premiere+ Edited August 16, 2017 by dcook Link to comment Share on other sites More sharing options...
Gilgamesh_48 944 Posted August 20, 2017 Share Posted August 20, 2017 I see that you are looking into this and that is a good thing. Do you have any idea when a fix will happen? The proper use of the "Play" button is important to me and might allow me t use Emby instead of Plex. Link to comment Share on other sites More sharing options...
ebr 14930 Posted August 20, 2017 Share Posted August 20, 2017 I believe the next server version (due very soon) should fix this. Thanks. Link to comment Share on other sites More sharing options...
Gilgamesh_48 944 Posted August 20, 2017 Share Posted August 20, 2017 I believe the next server version (due very soon) should fix this. Thanks. Server??? But it is not a server issue is it? The play button in the Roku app does not start is that not a problem in the Roku app or are others apps failing in the same way? Link to comment Share on other sites More sharing options...
Luke 37115 Posted August 20, 2017 Share Posted August 20, 2017 We're looking into it, thanks guys. Link to comment Share on other sites More sharing options...
Gilgamesh_48 944 Posted August 20, 2017 Share Posted August 20, 2017 (edited) We're looking into it, thanks guys. While that is a response and most probably a valid one it is not an answer. All answers are responses but not all responses are answers. I am wanting to move some or all of my media consumption from Plex to Emby but this is a showstopper. I just want to press "play" and have my media play but that is not working and a general idea of when/if it will be fixed is reasonable to ask. It is also reasonable for users to expect the response to a serious bug to be more that the platitude of "We're looking into it." All I really want to know is how soon I can expect to be able to test Emby to decide if it fits my needs. I cannot effectively test without Emby functioning in a manner that I will be using it in. Edited August 20, 2017 by Gilgamesh_48 Link to comment Share on other sites More sharing options...
Solution ebr 14930 Posted August 21, 2017 Solution Share Posted August 21, 2017 The next server release should fix it for you. Thanks. 1 Link to comment Share on other sites More sharing options...
Gilgamesh_48 944 Posted August 21, 2017 Share Posted August 21, 2017 The next server release should fix it for you. Thanks. When you said that earlier I asked how the server could fix a problem with pressing the play button in the app. There has been no response to that question. I have since verified that other apps are not impacted in this manner. That is the ones I have tested have normal operation from their play button. It really seems that the problem is in the app not the server. Link to comment Share on other sites More sharing options...
dcook 265 Posted August 21, 2017 Share Posted August 21, 2017 It would be nice if the Devs gave more detailed answers instead of just we are looking into it, or it will be fixed in the next release. Often times they are just short 2 or 3 word answers that does not give any info at all. Does not take much time to write a sentence or two telling us why it broke and when it will be fixed. Link to comment Share on other sites More sharing options...
Gilgamesh_48 944 Posted August 21, 2017 Share Posted August 21, 2017 Well I do NOT understand how or why BUT I just updated to the latest server and it fixed the play button problem Thanks guys and I apologize for having doubts. I bow to the superior powers of the devs to know the inner workings of their products. But I would like to know a little bit of the how and why just to make me feel that this was not a case of F.M. Where the "F" stands for an obscene word and the "M" for magic. Link to comment Share on other sites More sharing options...
Jdiesel 1114 Posted August 21, 2017 Share Posted August 21, 2017 It would be nice if the Devs gave more detailed answers instead of just we are looking into it, or it will be fixed in the next release. Often times they are just short 2 or 3 word answers that does not give any info at all. Does not take much time to write a sentence or two telling us why it broke and when it will be fixed. Well I do NOT understand how or why BUT I just updated to the latest server and it fixed the play button problem Thanks guys and I apologize for having doubts. I bow to the superior powers of the devs to know the inner workings of their products. But I would like to know a little bit of the how and why just to make me feel that this was not a case of F.M. Where the "F" stands for an obscene word and the "M" for magic. Perfect example of why the users don't always need details, most of the time we don't understand the inner workings of the software and even if we do there isn't much we can do to fix it. I too am tired of the standard "report a problem" line but it really is the best thing we can as users if we want something to be fixed. Link to comment Share on other sites More sharing options...
Luke 37115 Posted August 21, 2017 Share Posted August 21, 2017 Thanks for the feedback. 1 Link to comment Share on other sites More sharing options...
speechles 1920 Posted August 21, 2017 Share Posted August 21, 2017 (edited) @@Luke @@ebr I assume this is because the app requests an endpoint where the server is building a video queue to play through to the roku. So pressing play directly on a TV episode would ask the server to build the queue of that episode and any subsequent ones if play next episode is checked on the server and to wait for playstart events from the server to start each episode. This is smarter indeed. But isnt required for me. So I guess, the real question I have is if the app builds the play queue itself and uses its own mechanisms to advance through this queue it built requesting playstarts itself will the server still allow this in the future? I ask because as of 2018 I cannot update the rokuBN app. So I only ask so as to keep the app working. Also while on the subject are there any major changes I should be aware of that are upcoming that might need massaging into the app? Thanks for any insight. Sent from my Nexus 7 using Tapatalk Edited August 21, 2017 by speechles Link to comment Share on other sites More sharing options...
ebr 14930 Posted August 21, 2017 Share Posted August 21, 2017 Well I do NOT understand how or why BUT I just updated to the latest server and it fixed the play button problem Thanks guys and I apologize for having doubts. I bow to the superior powers of the devs to know the inner workings of their products. But I would like to know a little bit of the how and why just to make me feel that this was not a case of F.M. Where the "F" stands for an obscene word and the "M" for magic. Sometimes you do just have to trust that we do know what we are doing . Notice that the feature broke with a server release as well... In any case, thanks for confirming it is now working for you. Does not take much time to write a sentence or two telling us why it broke and when it will be fixed. As mentioned above, more details many times will just confuse the issue but to the statement above, multiply that by several hundred each day and you can see that sometimes we do need to be brief just to be able to respond to everyone (oh, and also maybe develop some features ). Link to comment Share on other sites More sharing options...
ebr 14930 Posted August 21, 2017 Share Posted August 21, 2017 @@Luke @@ebr I assume this is because the app requests an endpoint where the server is building a video queue to play through to the roku. So pressing play directly on a TV episode would ask the server to build the queue of that episode and any subsequent ones if play next episode is checked on the server and to wait for playstart events from the server to start each episode. This is smarter indeed. But isnt required for me. So I guess, the real question I have is if the app builds the play queue itself and uses its own mechanisms to advance through this queue it built requesting playstarts itself will the server still allow this in the future? I ask because as of 2018 I cannot update the rokuBN app. So I only ask so as to keep the app working. Also while on the subject are there any major changes I should be aware of that are upcoming that might need massaging into the app? Thanks for any insight. Sent from my Nexus 7 using Tapatalk This particular issue was simply a change of data being returned from the server. It was not related to playing multiple items or any queuing. The app handles its own queue. Link to comment Share on other sites More sharing options...
dcook 265 Posted August 21, 2017 Share Posted August 21, 2017 @@ebr Instead of: "We're looking into it, thanks guys." or "The next server release should fix it for you. Thanks." If you had stated: This particular issue was simply a change of data being returned from the server, please update your server to the newest version and the issue should now be resolved. That would be much better. We are not children and with you and Luke responding with 2 or 3 words abrupt answers, instead of proper sentences comes across as disrespectful and not caring about your users. 1 Link to comment Share on other sites More sharing options...
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