4K Content playing at 1080p Resolution

[RedBaron164 18]

I picked up a new Samsung UN58MU6100FXZA TV today to finally enter the 4k era. I have a few 4k films to test with which report being 3840x2160. This TV is my first and currently only 4K screen. I was able to play some Netflix shows through my FireTV and when I hit Info on the TV remote it shows the resolution as 4k so I'm assuming my HDMI cable is good. However, when I try to playback the 4k films I have on the server through Emby the TV Info only shows as 1920x1080p. Emby is not currently available through the Samsung App Store so I can't try it directly on the TV. So I'm wondering if I have something misconfigured somewhere or if there is just something not reporting properly.

 

*Updated Title

Edited August 7, 2017 by RedBaron164

[ebr 15576]

Can you please provide the information requested in reporting media playback issues?  Thanks.

[RedBaron164 18]

When I get home I'll test again and upload the logs.

[RedBaron164 18]

I have attached the latest server log. I also uploaded logs from my FireTV client at 10:15pm

server-63637133454.txt

[ebr 15576]

What does the media info in the web app look like for that item?

 

It is direct streaming in VLC and VLC reports the resolution at 1920x800.

[RedBaron164 18]

From the Web App the films are listed as 4K HEVC with the details listed below.

 

 

Video

CodecHEVC
ProfileMain 10
Level183
Resolution3840x2160
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.9760246
Bitrate61225 kbps
Pixel formatyuv420p10le
Ref frames1

 

Video

CodecHEVC
ProfileMain 10
Level150
Resolution3840x1600
Aspect ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate23.9760246
Bitrate6647 kbps
Pixel formatyuv420p10le
Ref frames1

[ebr 15576]

There are two video streams for that item?

 

What about the audio?

[RedBaron164 18]

No, those are two different films, here they are with the corresponding audio stream.

 

Movie: 1 (Pacific Rim)

 

Video

CodecHEVC
ProfileMain 10
Level183
Resolution3840x2160
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.9760246
Bitrate61225 kbps
Pixel formatyuv420p10le
Ref frames1

Audio

CodecAAC
ProfileLC
Layoutstereo
Channels2 ch
Bitrate192 kbps
Sample rate48000 Hz
DefaultYes
TitleStereo
Containermkv

 

Movie 2: (Deadpool)

 

Video

CodecHEVC
ProfileMain 10
Level150
Resolution3840x1600
Aspect ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate23.9760246
Bitrate6647 kbps
Pixel formatyuv420p10le
Ref frames1

Audio

Languageeng
CodecAAC
ProfileLC
Layout7.1
Channels8 ch
Bitrate320 kbps
Sample rate48000 Hz
DefaultYes
TitleEnglish 7.1

Edited August 1, 2017 by RedBaron164

[RedBaron164 18]

Just an update, I've replaced the cable 3 times just in case it was responsible. Netflix and Amazon Video both show as playing in 4k. I uninstalled VLC and tried using the Emby player and it still reports as playing in 1080p.