SirMedia 0 Posted July 28, 2017 Share Posted July 28, 2017 Since, the new interface, I am not able to play movies on my emby roku (roku 2), it freezes and reboot after leaving a movie, there is no log, since it reboot roku, I changed the options, but without success. It does the same thing with the series tv, but after rebooting sometimes it succeeded to leave the episode that I counted and to continue until the end of the series without rebooting. The last interface haved no problem, but since update, i think push my roku in the trash. Help me please Link to comment Share on other sites More sharing options...
Luke 37116 Posted July 28, 2017 Share Posted July 28, 2017 Hi, can you please submit an in-app log? you can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Just scroll down to the roku section. thanks. Link to comment Share on other sites More sharing options...
SirMedia 0 Posted July 28, 2017 Author Share Posted July 28, 2017 i intall developer mode and blue neon emby, if i no problem qith this one, i'm happy, after chexk il need more explanation. Link to comment Share on other sites More sharing options...
Luke 37116 Posted July 28, 2017 Share Posted July 28, 2017 We'd like to help you with the Emby app. If you can follow the instructions in post #2 we'll be able to do that. Thanks ! Link to comment Share on other sites More sharing options...
SirMedia 0 Posted July 28, 2017 Author Share Posted July 28, 2017 with the emby blue neon, he start very good, except the movie hd he loadind frequently, but he dont reboot the roku. Link to comment Share on other sites More sharing options...
Luke 37116 Posted July 28, 2017 Share Posted July 28, 2017 Ok, please see post #2. Thanks ! Link to comment Share on other sites More sharing options...
speechles 1920 Posted July 29, 2017 Share Posted July 29, 2017 with the emby blue neon, he start very good, except the movie hd he loadind frequently, but he dont reboot the roku.You need to click on preferences (gear icon) in the options row. Change the local quality, remote quality, and liveTV quality maximum bitrates to appropriate values. This should eliminate the frequent loading in the blue neon app. Sent from my Nexus 7 using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14930 Posted July 29, 2017 Share Posted July 29, 2017 Unfortunately, if the device is rebooting, a log from our app won't tell us much. Usually, these types of issues are caused by feeding the player something it cannot handle. I would try going into the settings of the Emby app and lowering the quality to one of the lowest values. If that plays okay, then start raising it until you get good enough quality or the problem occurs. Link to comment Share on other sites More sharing options...
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