390x99xdsa 6 Posted July 11, 2017 Share Posted July 11, 2017 Launch Emby (Beta) and browse around a bit, go into people, follow their other movies to that movies select another actor follow to a 3rd, 4th or 5th video, then play a video it consistently crashes the Roku (it reboots). Even if I back-out through all that browsing back to the home screen, and select a video to watch, it consistently crashes the Roku. Roku3. Up-to-date Roku firmware. Emby beta versions all recent ones for the past few months. Acts like a memory leak. Will send a Roku log if you tell me that the log information survives a reboot -- I would have sent it already if I thought that was likely. Link to comment Share on other sites More sharing options...
Luke 37099 Posted July 11, 2017 Share Posted July 11, 2017 Hi there @@390x99xdsa, we're very sorry to hear about your issue. In order for us to best help you, please discuss a specific example and attach the information requested in how to report a media playback issue. Please also submit a Roku log that corresponds to this particular session. Thanks ! Link to comment Share on other sites More sharing options...
Farfignugget 4 Posted July 11, 2017 Share Posted July 11, 2017 Not sure what more they could tell you. Link to comment Share on other sites More sharing options...
ebr 14925 Posted July 11, 2017 Share Posted July 11, 2017 Are you saying that doesn't happen if you don't do that much browsing? If the Roku is rebooting, you are correct that sending a log from the app isn't going to survive that but, also, I'm not sure we'd have anything in our log anyway. That kind of behavior usually means a problem deep within the Roku video player or firmware. Specific information about the video being played and how it is played as well as if this occurs even after directly entering the app would be helpful. Thanks. Link to comment Share on other sites More sharing options...
ebr 14925 Posted July 11, 2017 Share Posted July 11, 2017 Also, if you have the debug option turned on, try turning it off. Link to comment Share on other sites More sharing options...
Solution 390x99xdsa 6 Posted July 22, 2017 Author Solution Share Posted July 22, 2017 Actually, this was a Roku firmware bug. I after my Roku updated to 7.7 it cleared up. Verified by trying both the beta and the release channel since that's like .24. 1 Link to comment Share on other sites More sharing options...
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